Lex Integration with the demo app. #5
Description
@danilop First of all thankyou for the amazing demo app and congrats for the awesome talk https://www.youtube.com/watch?v=d56OdHkMd80 which brought me here.
Now, I am lately considering to utilize the aws-websocket apis for an application development where both chatbot and chat are allowed.
So, the use-case is like a conversation which is initiated by a user with a chatbot and when the user is not satisfied from the QnA with the bot , we connect the chat to a human .
I thought of an architecture like below, of course a minor extension to the solution that you have provided, I have just introduced the Lex Conversations API here.
I would like to know your thoughts for this approach i.e. whether this should be the way to go for the use-case that I would like to develop or it should be the other way round i.e. I connect to the Lex API directly and then somehow try to open a websocket for further communication when a human is required to take over ?
Or altogether something completely different which is already there ! Please suggest, I also have an open question in these regards here on SO https://stackoverflow.com/questions/59191118/aws-lex-human-handoff-intervene