"All about CoFriends" is a Python-based Slack chat bot designed to streamline handling operations queries within your team. It uses the /hiops slash command for users to input their operational issues or questions. This command triggers the bot to send interactive messages to both the user and the team, enhancing issue management and resolution.
- Slash Command Interaction: Use the
/hiops [write your problem/question]to report issues. - Interactive Messages: The bot sends confirmation to the user and details to the team with "Resolve" and "Reject" buttons.
- Progress Tracking: Keeps both user and team updated on the ticket's progress.
- Google Spreadsheet Integration: Stores all chat data for record-keeping and analysis.