Feedback mechanism

[sstrubberg]

This part of our website is tied to an Alchemer survey. People submit feedback and then it gets dumped into survey via the Alchemer API.

The problem

• The API key hasn't been working since 05/2022 😩
• Alchemer access at IBM is being sunset in favor of Qualtrics.

The solution

• Get access to Monday's API and tie this form to it, along with some sort of notification in Slack when someone hits it.
• We also need to know when/if this thing ever fails.
• When a user submits the entry should record the following:
  • The positive, negative, or neutral experience
  • Any comments
  • The page they were on, including tab.
  • The time/date when they submitted.

Support

https://ibm.monday.com/apps/manage?placement=dev_center

[tay1orjones]

A few alternative ideas:

• Have the form submit a GitHub issue to a private repo
• Have the form submit directly to a private slack channel
• Have the form submit to an Airtable

I'm not sure if Alchemer/Qualtrics provides reporting, PII shielding, or whatever else, but some of these ideas would allow quasai-reporting (GitHub issue labels for positive/neutral/negative, etc). We could also update the form to say "your responses will be public".