500 internal server error opening localhost/Cachet/public on a fresh installation.

[andreabisello]

Hi
i installed cachet following those instruction https://docs.cachethq.io/docs/installing-cachet but opening localhost/Cachet/public i obtain a 500 internal server error without any other information.

please can you help me?

some informations :

local environment, linux mint, root user
every package are up to date

apache2 running, serving on /var/etc/www

qa-asus Cachet # mysql --version
mysql Ver 14.14 Distrib 5.5.47, for debian-linux-gnu (x86_64) using readline 6.3

qa-asus Cachet # php --version
PHP 5.5.9-1ubuntu4.14 (cli) (built: Oct 28 2015 01:34:46)
Copyright (c) 1997-2014 The PHP Group
Zend Engine v2.5.0, Copyright (c) 1998-2014 Zend Technologies
with Zend OPcache v7.0.3, Copyright (c) 1999-2014, by Zend Technologies

mysql installed

a database called cachet with an user called cachet and no password created (see screenshot)

git cloned, last tag used, no problem with composer install, no problem with php artisan key:generate and app:install and rm -rf bootstrap/cache/* launched.

this is the .env file

APP_ENV=production
APP_DEBUG=true
APP_URL=http://localhost/Cachet/public
APP_KEY=W4q2fmoADhkokOKeAQQrpmImcNYiKPvc

DB_DRIVER=mysql
DB_HOST=localhost
DB_DATABASE=cachet
DB_USERNAME=cachet
DB_PASSWORD=
DB_PORT=3306

CACHE_DRIVER=file
SESSION_DRIVER=file
QUEUE_DRIVER=database
CACHET_EMOJI=false

MAIL_DRIVER=smtp
MAIL_HOST=mailtrap.io
MAIL_PORT=2525
MAIL_USERNAME=null
MAIL_PASSWORD=null
MAIL_ADDRESS=null
MAIL_NAME=null
MAIL_ENCRYPTION=tls

REDIS_HOST=null
REDIS_DATABASE=null
REDIS_PORT=null

GITHUB_TOKEN=null

my webserver normally serve pages, but cachet doesn't works.

opening /var/log/apache2/error.log i see

[Thu Feb 25 16:49:37.113209 2016] [:error] [pid 11045] [client 127.0.0.1:36524] PHP Fatal error: Uncaught exception 'UnexpectedValueException' with message 'The stream or file "/var/www/Cachet/storage/logs/laravel-2016-02-25.log" could $
[Thu Feb 25 16:49:37.114009 2016] [:error] [pid 11045] [client 127.0.0.1:36524] PHP Fatal error: Uncaught exception 'UnexpectedValueException' with message 'The stream or file "/var/www/Cachet/storage/logs/laravel-2016-02-25.log" could $

then i look for /var/www/Cachet/storage/logs/laravel-2016-02-25.log but this file doesn't exists.
then i created it, but nothing changed.

any other suggestion?

thanks

[jbrooksuk]

Run sudo chmod -R 777 storage. Also, Cachet should not be installed under a directory like that. See the VirtualHost section.

[andreabisello]

@jbrooksuk i'm not sure that my virtual host configuration is good. virtual host is a mandatory requirement or it should works also without virtual host? please, can you give me some help?

thanks.

my virtual host configuration is

<VirtualHost *:80>
ServerName cachet.dev
ServerAlias cachet.dev
DocumentRoot "/var/www/Cachet/public"
<Directory "/var/www/Cachet/public">
Require all granted
Options Indexes FollowSymLinks
AllowOverride All
Order allow,deny
Allow from all

but when i access http://localhost/Cachet/public/

i obtain 500 internal server error.

error log is

[2016-02-29 13:26:54] production.ERROR: exception 'RuntimeException' with message 'No supported encrypter found. The cipher and / or key length are invalid.' in /var/www/Cachet/bootstrap/cache/compiled.php:7590
Stack trace:
#0 /var/www/Cachet/bootstrap/cache/compiled.php(1331): Illuminate\Encryption\EncryptionServiceProvider->Illuminate\Encryption{closure}(Object(Illuminate\Foundation\Application), Array)
#1 /var/www/Cachet/bootstrap/cache/compiled.php(1287): Illuminate\Container\Container->build(Object(Closure), Array)
#2 /var/www/Cachet/bootstrap/cache/compiled.php(1837): Illuminate\Container\Container->make('encrypter', Array)
#3 /var/www/Cachet/bootstrap/cache/compiled.php(1388): Illuminate\Foundation\Application->make('Illuminate\Cont...')
#4 /var/www/Cachet/bootstrap/cache/compiled.php(1365): Illuminate\Container\Container->resolveClass(Object(ReflectionParameter))
#5 /var/www/Cachet/bootstrap/cache/compiled.php(1351): Illuminate\Container\Container->getDependencies(Array, Array)
#6 /var/www/Cachet/bootstrap/cache/compiled.php(1287): Illuminate\Container\Container->build('Illuminate\Cook...', Array)
#7 /var/www/Cachet/bootstrap/cache/compiled.php(1837): Illuminate\Container\Container->make('Illuminate\Cook...', Array)
#8 /var/www/Cachet/bootstrap/cache/compiled.php(9753): Illuminate\Foundation\Application->make('Illuminate\Cook...')
#9 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#10 /var/www/Cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#11 [internal function]: Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#12 /var/www/Cachet/bootstrap/cache/compiled.php(9743): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#13 /var/www/Cachet/bootstrap/cache/compiled.php(8046): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#14 /var/www/Cachet/bootstrap/cache/compiled.php(8037): Illuminate\Routing\Router->runRouteWithinStack(Object(Illuminate\Routing\Route), Object(Illuminate\Http\Request))
#15 /var/www/Cachet/bootstrap/cache/compiled.php(8027): Illuminate\Routing\Router->dispatchToRoute(Object(Illuminate\Http\Request))
#16 /var/www/Cachet/bootstrap/cache/compiled.php(2381): Illuminate\Routing\Router->dispatch(Object(Illuminate\Http\Request))
#17 [internal function]: Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http{closure}(Object(Illuminate\Http\Request))
#18 /var/www/Cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(52): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#19 /var/www/Cachet/bootstrap/cache/compiled.php(3210): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#20 [internal function]: Illuminate\Foundation\Http\Middleware\CheckForMaintenanceMode->handle(Object(Illuminate\Http\Request), Object(Closure))
#21 /var/www/Cachet/bootstrap/cache/compiled.php(9753): call_user_func_array(Array, Array)
#22 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#23 /var/www/Cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#24 /var/www/Cachet/vendor/fideloper/proxy/src/TrustProxies.php(46): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#25 [internal function]: Fideloper\Proxy\TrustProxies->handle(Object(Illuminate\Http\Request), Object(Closure))
#26 /var/www/Cachet/bootstrap/cache/compiled.php(9753): call_user_func_array(Array, Array)
#27 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#28 /var/www/Cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#29 [internal function]: Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#30 /var/www/Cachet/bootstrap/cache/compiled.php(9743): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#31 /var/www/Cachet/bootstrap/cache/compiled.php(2328): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#32 /var/www/Cachet/bootstrap/cache/compiled.php(2312): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter(Object(Illuminate\Http\Request))
#33 /var/www/Cachet/public/index.php(54): Illuminate\Foundation\Http\Kernel->handle(Object(Illuminate\Http\Request))
#34 {main} {"identification":{"id":"277c834e-3163-49f9-b975-31809ba0a708"}}
[2016-02-29 13:26:54] production.ERROR: exception 'RuntimeException' with message 'No supported encrypter found. The cipher and / or key length are invalid.' in /var/www/Cachet/bootstrap/cache/compiled.php:7590
Stack trace:
#0 /var/www/Cachet/bootstrap/cache/compiled.php(1331): Illuminate\Encryption\EncryptionServiceProvider->Illuminate\Encryption{closure}(Object(Illuminate\Foundation\Application), Array)
#1 /var/www/Cachet/bootstrap/cache/compiled.php(1287): Illuminate\Container\Container->build(Object(Closure), Array)
#2 /var/www/Cachet/bootstrap/cache/compiled.php(1837): Illuminate\Container\Container->make('encrypter', Array)
#3 /var/www/Cachet/bootstrap/cache/compiled.php(1388): Illuminate\Foundation\Application->make('Illuminate\Cont...')
#4 /var/www/Cachet/bootstrap/cache/compiled.php(1365): Illuminate\Container\Container->resolveClass(Object(ReflectionParameter))
#5 /var/www/Cachet/bootstrap/cache/compiled.php(1351): Illuminate\Container\Container->getDependencies(Array, Array)
#6 /var/www/Cachet/bootstrap/cache/compiled.php(1287): Illuminate\Container\Container->build('Illuminate\Cook...', Array)
#7 /var/www/Cachet/bootstrap/cache/compiled.php(1837): Illuminate\Container\Container->make('Illuminate\Cook...', Array)
#8 /var/www/Cachet/bootstrap/cache/compiled.php(2335): Illuminate\Foundation\Application->make('Illuminate\Cook...')
#9 /var/www/Cachet/public/index.php(57): Illuminate\Foundation\Http\Kernel->terminate(Object(Illuminate\Http\Request), Object(Illuminate\Http\Response))
#10 {main} {"identification":{"id":"79a5371f-4dd8-47f2-97da-4a21bca8034d"}}

[jbrooksuk]

You need to run php artisan key:generate

[andreabisello]

@jbrooksuk thanks for your help.

i already runned, because in my .env file there is
APP_KEY=CY4kRl9ggjioz8MWusrj2X2XDaO1cBfz

anyway i run again
qa-asus Cachet # php artisan key:generate
Application key [eMRxMuqpAQRYMQlurqs42lq03Dfi00yg] set successfully.

but nothing changed, problem in the log file is the same.

i'm following those steps https://docs.cachethq.io/docs/installing-cachet

what about bootstrap folder?

when i created this request for help github advised me to delete bootstrap folder contents., but reading the installation guideline i never read about deleting bootstrap folder contents.

[jbrooksuk]

Run php artisan config:cache and then rm -rf bootstrap/cache/*

[andreabisello]

@jbrooksuk good.

now when i access to localhost/Cachet/public there is no 500 internal server error but the page tried to open http://localhost/Cachet/public/setup and this folder doesn't exists.

i checked https://github.com/cachethq/Cachet.git and this folder doesn't exists so maybe it should be generated by some installation steps,

i tried to run again php artisan app:install but there is no setup folder in the public folder.

[jbrooksuk]

Again, there is no folder. You shouldn't be running Cachet like that.

[andreabisello]

@jbrooksuk i understand,
so /setup is a kind of route handled by index.php so i MUST configure the virtual host.

i changed my virtual host configuration with this

<VirtualHost *:80>
ServerName localhost
ServerAlias localhost
DocumentRoot "/var/www/Cachet/public"
<Directory "/var/www/Cachet/public">
Require all granted
Options Indexes FollowSymLinks
AllowOverride All
Order allow,deny
Allow from all

and now it works :)

thanks @jbrooksuk

[jbrooksuk]

🎉 :)