LastPass Extension Broken in v4.132.0 released July 15, 2024 - works in Chrome - LastPass customer support refuses to fix

[asheroto]

Description

I'm sure there are many LastPass users out there that transitioned to Brave Browser at some point in time. For the past 4+ years, I've never had any major issue with the LastPass extension and Brave Browser. A few hours ago, LastPass released version 4.132.0 on the Chrome Web Store. Since that time, the extension won't show the login screen at all.

I have confirmed the issue on a totally separate computer with a new Brave Browser installation.

I realize the first thought here is to point to the developer, LastPass, because it is their code that is seemingly broken. I have, however, already contacted and literally spoken with a LastPass representative. They informed me that they have no intention of fixing or changing anything because "Brave Browser has never been an officially supported browser" (their words). I explained to them that Brave Browser now hit 50M monthly users and that surely there are hundreds of thousands or millions of LastPass users with Brave. They don't care and were unwilling to resolve any issues, even when I mentioned some JS errors. Their mentality is "if it works on Chrome, that's good enough".

That being said, I'm not sure if there's some workaround that the Brave devs can work out to hopefully get this working.

Steps to reproduce / Test plan

1. Install Brave Browser
2. Install LastPass extension
3. Try to click extension

Actual result

Expected result

Login screens should appear, or vault.

Reproduces how often

Easily reproduced

Brave version (brave://version info)

1.67.123 Chromium: 126.0.6478.126 (Official Build) (64-bit)
Windows 11 Version 23H2 (Build 22631.3880)

Channel information

• release (stable)
• beta
• nightly

Reproducibility

• with Brave Shields disabled
• with Brave Rewards disabled
• in the latest version of Chrome

Miscellaneous information

Have tried disabling shields entirely. Brave Browser has been the same version for a few days, so it's not Brave's fault that caused this.

LastPass extension works in Chrome. I am seeing some errors with "collect errors" turned on. Unknown if related.

Sadly, LastPass has been going down hill for the last few years. I'm close enough to switch myself and my entire company to another provider at this point. Hopefully the Brave devs can take a look and help figure out a workaround.

---

I did ask them for a previous version of the extension's CRX file but they were unable to provide it. I was able to confirm this issue by restoring version 4.131.4_0, enabling Developer mode, and Loading Unpacked...

Definitely began with version 4.132.0.

[ohitson]

I get the same issue, I've just done a fresh install of windows 11 and installed the Brave browser, went to the LastPass website to install the extension, which takes me to the chrome extensions store. Installed it, and when i click on the extension all i get is the tiny white box underneath. Also this is the only extension i have installed, as it is a fresh install

[mauops]

I'm facing the same issue, I tried in Google Chrome an it worked, however it's not working in Brave browser

[aFastHero]

Same issue here. If they have no plan to address the issue to ensure compatibility with Brave, I will have to move to another option, like the one offered by Proton.

[asheroto]

I understand that LastPass is focused only on the major browsers because most businesses only use one of the three, but considering it's such a widely used extension at 25M total users, and Brave at 50M users, I'm a bit surprised they refused to even look at the issue. I actually spoke with a representative on the phone who told me that they would not be fixing the issue because it's not an "officially supported browser". Sad, considering they just lost business from every single Brave Browser user. This boils down to 50M people who not be using LastPass. :-(

I really like LastPass because it has a lot of options and generally works well. I like that I can fill form fields, and like the ability to specify Never URLs. But over the past 6 months or so it seems things have grown more problematic with the extension. I kept having to use 2FA on each reboot, sometimes the extension would mess up and I had to disable/enable, the extension wouldn't work with Never URLs unless the browser was restarted, and now with v4.132.0 the extension is dead.

As mentioned, from a backup I was able to "load unpacked" an older version of the extension, v4.131.4, and that does still work. For now, that seems to be a viable workaround, but who knows for how long the extension will continue to work. I am using the free trial of another software and plan on switching unless either the extension is updated or Brave devs figure out why this is happening in Brave but not Chrome.

[aFastHero]

@asheroto Thank you for the details! This has saved me from renewing my family plan subscription with LastPass. I recommend checking out Proton Pass, which is from the same developers of Proton Mail. I have a paid-tier Proton Mail account and Proton Pass is included, but there is a free tier as well.

[solrevdev]

If I could have left LastPass, I would have done so the other Christmas when I had to reset every password after their well-known data breach.

The problem is I've been with them since I got my first LastPass/XMarks account back in 2013, so as you can imagine, moving to an alternative is not going to be easy with that amount of data/usage over the years.

Anything I can do to help make this new extension work with Brave, please let me know, and talent aside, I will do my best!

I should add I was able to "load unpacked" an older version of the extension. I ran the .crx file through VirusTotal but use at your own risk and we-transfer only allows me to leave it up for 7 days so at me if you want me to share again but hopefully this will be fixed soon

https://we.tl/t-TcTUw1AmUm

[aFastHero]

@solrevdev There is an option in LastPass to export all of your data. You can then easily import everything into the new password manager. How to Import from LastPass to Proton Pass

[Brave-Matt]

Several users reporting the same thing here:
https://community.brave.com/t/lastpass-extension-failing-to-launch-starting-2-days-ago/558376/16

Wanted to add that this may be a Win11 specific issue as I cannot reproduce the issue on macOS or Windows 10

[mdorn]

Reproduced on MacOS Sonoma in Brave browser after a computer upgrade.