Description
I am using BC4WP to sync products between BigCommerce and Wordpress.
I started the product sync on 6/18 and was able to get 19K products to move from BigCommerce to Wordpress using Fast - headless.
Within BigCommerce products were moving automatically between channels (as products synced onto BigCommerce > they moved into the WP Polk channel > then synced over to my wordpress shop page)
As soon as that stopped happening automatically - I started to get sync errors on wordpress.
I did try to manually move products within BigCommerce to see if that would restart things and it did not.
I have tried go from Fast to Full sync and the sync error continues to happen.
WPCron jobs are active and running. Below is the error from the Import Log that came up around when products stopped syncing:
[2025-06-23 14:16:57] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:17:08] BigCommerce.INFO: Running import task {"state":"started","description":"Fetching products data from the BigCommerce API for channel WP POLK"} []
[2025-06-23 14:17:08] BigCommerce.ERROR: Could not retrieve the token {"trace":"#0 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(150): BigCommerce\GraphQL\BaseGQL->parse_response(Array)\n#1 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(111): BigCommerce\GraphQL\BaseGQL->make_request('{"channel_id":1...', Array, 'https://api.big...')\n#2 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(57): BigCommerce\GraphQL\BaseGQL->request_token()\n#3 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(32): BigCommerce\GraphQL\BaseGQL->get_token()\n#4 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/GraphQL_Processor.php(14): BigCommerce\GraphQL\BaseGQL->__construct(Object(BigCommerce\Api\Configuration))\n#5 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/GraphQL.php(35): BigCommerce\GraphQL\GraphQL_Processor->__construct(Object(BigCommerce\Api\Configuration), Array)\n#6 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/vendor/pimple/pimple/src/Pimple/Container.php(118): BigCommerce\Container\GraphQL->BigCommerce\Container\{closure}(Object(Pimple\Container))\n#7 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(200): Pimple\Container->offsetGet('bigcommerce.gra...')\n#8 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(333): BigCommerce\Container\Import->BigCommerce\Container\{closure}(Object(WP_Term))\n#9 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Task_Manager.php(97): BigCommerce\Container\Import->BigCommerce\Container\{closure}('started')\n#10 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(369): BigCommerce\Import\Task_Manager->run_next('started')\n#11 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(324): BigCommerce\Container\Import->BigCommerce\Container\{closure}('started')\n#12 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)\n#13 /nas/content/live/polkracingstg/wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#14 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Runner/Cron_Runner.php(53): do_action('bigcommerce/imp...', 'started')\n#15 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(132): BigCommerce\Import\Runner\Cron_Runner->continue_import()\n#16 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(322): BigCommerce\Container\Import->BigCommerce\Container\{closure}()\n#17 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)\n#18 /nas/content/live/polkracingstg/wp-includes/plugin.php(565): WP_Hook->do_action(Array)\n#19 /nas/content/live/polkracingstg/wp-cron.php(191): do_action_ref_array('bigcommerce_con...', Array)\n#20 {main}"} []
[2025-06-23 14:17:08] BigCommerce.ERROR: Could not retrieve the token {"trace":"#0 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(150): BigCommerce\GraphQL\BaseGQL->parse_response(Array)\n#1 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(85): BigCommerce\GraphQL\BaseGQL->make_request('{"channel_id":1...', Array, 'https://api.big...')\n#2 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(68): BigCommerce\GraphQL\BaseGQL->request_im_token()\n#3 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(33): BigCommerce\GraphQL\BaseGQL->get_impersonation_token()\n#4 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/GraphQL_Processor.php(14): BigCommerce\GraphQL\BaseGQL->__construct(Object(BigCommerce\Api\Configuration))\n#5 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/GraphQL.php(35): BigCommerce\GraphQL\GraphQL_Processor->__construct(Object(BigCommerce\Api\Configuration), Array)\n#6 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/vendor/pimple/pimple/src/Pimple/Container.php(118): BigCommerce\Container\GraphQL->BigCommerce\Container\{closure}(Object(Pimple\Container))\n#7 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(200): Pimple\Container->offsetGet('bigcommerce.gra...')\n#8 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(333): BigCommerce\Container\Import->BigCommerce\Container\{closure}(Object(WP_Term))\n#9 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Task_Manager.php(97): BigCommerce\Container\Import->BigCommerce\Container\{closure}('started')\n#10 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(369): BigCommerce\Import\Task_Manager->run_next('started')\n#11 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(324): BigCommerce\Container\Import->BigCommerce\Container\{closure}('started')\n#12 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)\n#13 /nas/content/live/polkracingstg/wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#14 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Runner/Cron_Runner.php(53): do_action('bigcommerce/imp...', 'started')\n#15 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(132): BigCommerce\Import\Runner\Cron_Runner->continue_import()\n#16 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(322): BigCommerce\Container\Import->BigCommerce\Container\{closure}()\n#17 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)\n#18 /nas/content/live/polkracingstg/wp-includes/plugin.php(565): WP_Hook->do_action(Array)\n#19 /nas/content/live/polkracingstg/wp-cron.php(191): do_action_ref_array('bigcommerce_con...', Array)\n#20 {main}"} []
[2025-06-23 14:17:09] BigCommerce.ERROR: Could not retrieve the token {"trace":"#0 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(150): BigCommerce\GraphQL\BaseGQL->parse_response(Array)\n#1 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(111): BigCommerce\GraphQL\BaseGQL->make_request('{"channel_id":1...', Array, 'https://api.big...')\n#2 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(57): BigCommerce\GraphQL\BaseGQL->request_token()\n#3 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(233): BigCommerce\GraphQL\BaseGQL->get_token()\n#4 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(270): BigCommerce\GraphQL\BaseGQL->get_auth_bearer(false)\n#5 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(130): BigCommerce\GraphQL\BaseGQL->get_headers()\n#6 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/GraphQL_Processor.php(58): BigCommerce\GraphQL\BaseGQL->make_request(Array)\n#7 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Processors/Headless_Product_Processor.php(71): BigCommerce\GraphQL\GraphQL_Processor->request_paginated_products(50)\n#8 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(333): BigCommerce\Import\Processors\Headless_Product_Processor->run()\n#9 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Task_Manager.php(97): BigCommerce\Container\Import->BigCommerce\Container\{closure}('started')\n#10 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(369): BigCommerce\Import\Task_Manager->run_next('started')\n#11 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(324): BigCommerce\Container\Import->BigCommerce\Container\{closure}('started')\n#12 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)\n#13 /nas/content/live/polkracingstg/wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#14 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Runner/Cron_Runner.php(53): do_action('bigcommerce/imp...', 'started')\n#15 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(132): BigCommerce\Import\Runner\Cron_Runner->continue_import()\n#16 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(322): BigCommerce\Container\Import->BigCommerce\Container\{closure}()\n#17 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)\n#18 /nas/content/live/polkracingstg/wp-includes/plugin.php(565): WP_Hook->do_action(Array)\n#19 /nas/content/live/polkracingstg/wp-cron.php(191): do_action_ref_array('bigcommerce_con...', Array)\n#20 {main}"} []
[2025-06-23 14:17:09] BigCommerce.ERROR: GraphQL credentials were missing. No token was sent. [] []
[2025-06-23 14:17:09] BigCommerce.DEBUG: #0 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(150): BigCommerce\GraphQL\BaseGQL->parse_response(Array) #1 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/GraphQL_Processor.php(58): BigCommerce\GraphQL\BaseGQL->make_request('{"query":"query...') #2 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Processors/Headless_Product_Processor.php(71): BigCommerce\GraphQL\GraphQL_Processor->request_paginated_products(50) #3 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(333): BigCommerce\Import\Processors\Headless_Product_Processor->run() #4 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Task_Manager.php(97): BigCommerce\Container\Import->BigCommerce\Container{closure}('started') #5 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(369): BigCommerce\Import\Task_Manager->run_next('started') #6 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(324): BigCommerce\Container\Import->BigCommerce\Container{closure}('started') #7 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #8 /nas/content/live/polkracingstg/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #9 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Runner/Cron_Runner.php(53): do_action('bigcommerce/imp...', 'started') #10 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(132): BigCommerce\Import\Runner\Cron_Runner->continue_import() #11 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(322): BigCommerce\Container\Import->BigCommerce\Container{closure}() #12 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #13 /nas/content/live/polkracingstg/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #14 /nas/content/live/polkracingstg/wp-cron.php(191): do_action_ref_array('bigcommerce_con...', Array) #15 {main} [] []
[2025-06-23 14:17:09] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:17:10] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:17:38] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:20:34] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:20:52] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:21:01] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:21:06] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:22:09] BigCommerce.INFO: Starting import [] []
[2025-06-23 14:22:09] BigCommerce.INFO: Clean tasks queue is empty [] []
[2025-06-23 14:22:10] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:23:06] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:23:08] BigCommerce.INFO: Running import task {"state":"started","description":"Fetching products data from the BigCommerce API for channel WP POLK"} []
[2025-06-23 14:23:08] BigCommerce.ERROR: Could not retrieve the token {"trace":"#0 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(150): BigCommerce\GraphQL\BaseGQL->parse_response(Array)\n#1 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(111): BigCommerce\GraphQL\BaseGQL->make_request('{"channel_id":1...', Array, 'https://api.big...')\n#2 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(57): BigCommerce\GraphQL\BaseGQL->request_token()\n#3 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(32): BigCommerce\GraphQL\BaseGQL->get_token()\n#4 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/GraphQL_Processor.php(14): BigCommerce\GraphQL\BaseGQL->__construct(Object(BigCommerce\Api\Configuration))\n#5 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/GraphQL.php(35): BigCommerce\GraphQL\GraphQL_Processor->__construct(Object(BigCommerce\Api\Configuration), Array)\n#6 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/vendor/pimple/pimple/src/Pimple/Container.php(118): BigCommerce\Container\GraphQL->BigCommerce\Container\{closure}(Object(Pimple\Container))\n#7 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(200): Pimple\Container->offsetGet('bigcommerce.gra...')\n#8 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(333): BigCommerce\Container\Import->BigCommerce\Container\{closure}(Object(WP_Term))\n#9 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Task_Manager.php(97): BigCommerce\Container\Import->BigCommerce\Container\{closure}('started')\n#10 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(369): BigCommerce\Import\Task_Manager->run_next('started')\n#11 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(324): BigCommerce\Container\Import->BigCommerce\Container\{closure}('started')\n#12 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)\n#13 /nas/content/live/polkracingstg/wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#14 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Runner/Cron_Runner.php(53): do_action('bigcommerce/imp...', 'started')\n#15 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(132): BigCommerce\Import\Runner\Cron_Runner->continue_import()\n#16 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(322): BigCommerce\Container\Import->BigCommerce\Container\{closure}()\n#17 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)\n#18 /nas/content/live/polkracingstg/wp-includes/plugin.php(565): WP_Hook->do_action(Array)\n#19 /nas/content/live/polkracingstg/wp-cron.php(191): do_action_ref_array('bigcommerce_con...', Array)\n#20 {main}"} []
[2025-06-23 14:23:08] BigCommerce.ERROR: Could not retrieve the token {"trace":"#0 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(150): BigCommerce\GraphQL\BaseGQL->parse_response(Array)\n#1 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(85): BigCommerce\GraphQL\BaseGQL->make_request('{"channel_id":1...', Array, 'https://api.big...')\n#2 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(68): BigCommerce\GraphQL\BaseGQL->request_im_token()\n#3 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(33): BigCommerce\GraphQL\BaseGQL->get_impersonation_token()\n#4 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/GraphQL_Processor.php(14): BigCommerce\GraphQL\BaseGQL->__construct(Object(BigCommerce\Api\Configuration))\n#5 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/GraphQL.php(35): BigCommerce\GraphQL\GraphQL_Processor->__construct(Object(BigCommerce\Api\Configuration), Array)\n#6 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/vendor/pimple/pimple/src/Pimple/Container.php(118): BigCommerce\Container\GraphQL->BigCommerce\Container\{closure}(Object(Pimple\Container))\n#7 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(200): Pimple\Container->offsetGet('bigcommerce.gra...')\n#8 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(333): BigCommerce\Container\Import->BigCommerce\Container\{closure}(Object(WP_Term))\n#9 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Task_Manager.php(97): BigCommerce\Container\Import->BigCommerce\Container\{closure}('started')\n#10 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(369): BigCommerce\Import\Task_Manager->run_next('started')\n#11 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(324): BigCommerce\Container\Import->BigCommerce\Container\{closure}('started')\n#12 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)\n#13 /nas/content/live/polkracingstg/wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#14 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Runner/Cron_Runner.php(53): do_action('bigcommerce/imp...', 'started')\n#15 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(132): BigCommerce\Import\Runner\Cron_Runner->continue_import()\n#16 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(322): BigCommerce\Container\Import->BigCommerce\Container\{closure}()\n#17 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)\n#18 /nas/content/live/polkracingstg/wp-includes/plugin.php(565): WP_Hook->do_action(Array)\n#19 /nas/content/live/polkracingstg/wp-cron.php(191): do_action_ref_array('bigcommerce_con...', Array)\n#20 {main}"} []
[2025-06-23 14:23:08] BigCommerce.ERROR: Could not retrieve the token {"trace":"#0 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(150): BigCommerce\GraphQL\BaseGQL->parse_response(Array)\n#1 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(111): BigCommerce\GraphQL\BaseGQL->make_request('{"channel_id":1...', Array, 'https://api.big...')\n#2 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(57): BigCommerce\GraphQL\BaseGQL->request_token()\n#3 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(233): BigCommerce\GraphQL\BaseGQL->get_token()\n#4 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(270): BigCommerce\GraphQL\BaseGQL->get_auth_bearer(false)\n#5 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(130): BigCommerce\GraphQL\BaseGQL->get_headers()\n#6 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/GraphQL_Processor.php(58): BigCommerce\GraphQL\BaseGQL->make_request(Array)\n#7 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Processors/Headless_Product_Processor.php(71): BigCommerce\GraphQL\GraphQL_Processor->request_paginated_products(50)\n#8 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(333): BigCommerce\Import\Processors\Headless_Product_Processor->run()\n#9 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Task_Manager.php(97): BigCommerce\Container\Import->BigCommerce\Container\{closure}('started')\n#10 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(369): BigCommerce\Import\Task_Manager->run_next('started')\n#11 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(324): BigCommerce\Container\Import->BigCommerce\Container\{closure}('started')\n#12 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)\n#13 /nas/content/live/polkracingstg/wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#14 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Runner/Cron_Runner.php(53): do_action('bigcommerce/imp...', 'started')\n#15 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(132): BigCommerce\Import\Runner\Cron_Runner->continue_import()\n#16 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(322): BigCommerce\Container\Import->BigCommerce\Container\{closure}()\n#17 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)\n#18 /nas/content/live/polkracingstg/wp-includes/plugin.php(565): WP_Hook->do_action(Array)\n#19 /nas/content/live/polkracingstg/wp-cron.php(191): do_action_ref_array('bigcommerce_con...', Array)\n#20 {main}"} []
[2025-06-23 14:23:08] BigCommerce.ERROR: GraphQL credentials were missing. No token was sent. [] []
[2025-06-23 14:23:08] BigCommerce.DEBUG: #0 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/BaseGQL.php(150): BigCommerce\GraphQL\BaseGQL->parse_response(Array) #1 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/GraphQL/GraphQL_Processor.php(58): BigCommerce\GraphQL\BaseGQL->make_request('{"query":"query...') #2 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Processors/Headless_Product_Processor.php(71): BigCommerce\GraphQL\GraphQL_Processor->request_paginated_products(50) #3 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(333): BigCommerce\Import\Processors\Headless_Product_Processor->run() #4 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Task_Manager.php(97): BigCommerce\Container\Import->BigCommerce\Container{closure}('started') #5 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(369): BigCommerce\Import\Task_Manager->run_next('started') #6 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(324): BigCommerce\Container\Import->BigCommerce\Container{closure}('started') #7 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #8 /nas/content/live/polkracingstg/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #9 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Runner/Cron_Runner.php(53): do_action('bigcommerce/imp...', 'started') #10 /nas/content/live/polkracingstg/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(132): BigCommerce\Import\Runner\Cron_Runner->continue_import() #11 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(322): BigCommerce\Container\Import->BigCommerce\Container{closure}() #12 /nas/content/live/polkracingstg/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #13 /nas/content/live/polkracingstg/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #14 /nas/content/live/polkracingstg/wp-cron.php(191): do_action_ref_array('bigcommerce_con...', Array) #15 {main} [] []
[2025-06-23 14:23:09] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:23:10] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:24:34] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:24:55] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:26:05] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:26:08] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:26:15] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:26:16] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:26:16] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:26:49] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:27:07] BigCommerce.INFO: Customer groups are empty [] []
[2025-06-23 14:28:08] BigCommerce.INFO: Starting import [] []
BigCommerce for WordPress - 5.1.2
PHP Version 8.2.28
Mysql Version 8.0.41