Refund policy #2085
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Refund policy #2085
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…ranch to keep separate from SLA changes - Includes streamlined policy without internal review details - Updated navigation to include refund policy in policies section
stnguyen90
requested changes
Jun 13, 2025
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| new: isNewUntil('31 July 2025'), | ||
| label: 'Refund Policy', | ||
| href: '/docs/advanced/platform/refund-policy' |
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Since this section is all about policies, we don't need to include "policy" here.
Suggested change
| new: isNewUntil('31 July 2025'), | |
| label: 'Refund Policy', | |
| href: '/docs/advanced/platform/refund-policy' | |
| new: isNewUntil('31 July 2025'), | |
| label: 'Refund', | |
| href: '/docs/advanced/platform/refund' |
Make sure to update the file name too.
| - **Incorrect setup or inactivity:** Customer misconfiguration, failure to complete onboarding, or lack of usage | ||
| - **Expired refund window:** Requests submitted more than 30 days after the transaction date | ||
| - **Third-party limitations:** Issues caused by third-party tools, plugins, or unsupported integrations | ||
| - **Terms of service violations:** Any usage found to be in breach of Appwrite's Terms of Service or Acceptable Use Policy |
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We call it Fair use rather than Acceptable use and let's link to these.
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| To request a refund, please follow these steps: | ||
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| 1. **Submit your request** in writing through our Support portal |
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Let's match the Uptime SLA instructions:
Suggested change
| 1. **Submit your request** in writing through our Support portal | |
| 1. **Submit a ticket** via the Appwrite Console |
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| # Policy updates {% #policy-updates %} | ||
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| Appwrite reserves the right to update this policy to reflect changes in our services or business practices. |
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Let's make this match the Support SLA that was approved (including the contact page part). Ideally, we should have a partial and re-use it on all policies that need it.
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