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4me UI Mods

Tampermonkey script for use with the 4me enterprise service management system.

Overview

We created the script to add useful enhancements to the 4me UI even if they weren't implemented in the official application. This way we can a) demo feature requests to 4me and b) use those modifications ourselves.

Use this script at your own risk. Merge requests and suggestions are always welcome.

Usage

Install the Tampermonkey extension for your browser, add a new script and copy-paste the content of ITRPuimods.user.js.

Features

All the features can be turned on and off via the settings menu.

Waiting-For

When your 4me inbox contains many entries it can be difficult to identify those you want to focus on next. Requests that are Waiting for Customer or Waiting for... a date usually are less urgent. Therefore we change their font color to grey so the other Records stick out better.

Default Inbox With mod enabled

Hotkeys

Some UI buttons have been mapped to keys.

Key Action
e Edit Record
g Scroll to the bottom of the current Record
t Scroll to the top of the current Record
Esc Cancel Editing, or Save by pressing Enter in the "Save changes" dialog that appears.

Internal Comments

Internal comments are great for adding information to requests that should not be visible to customers - like technical details.

However, we sometimes have the issue that the analysis of an incident goes on for a few hours, specialists add only internal comments, and the customer cannot see that the Incident is actually being worked on.

The script changes the background of internal comments so it's more visible if it's been some time since the last customer-visible comment.

Normal and internal comments without the mod With mod enabled

Hide Internal Comments

In some cases - e.g. when sharing your screen with a customer - you may want to hide internal comments. The script makes this possible.

Internal comments without the mod With the setting 'Hide Internal Comments' enabled

Resize Handles

Most people use large screens nowadays; 4me limits the reading area for notes to just over 500 pixels.

This can be frustrating when people format long code or log lines with the Code Block element, and much horizontal scrolling is required.

The script adds resize handles to comments containing code blocks. This way they can be enlarged to simplify horizontal reading.

Highlighting Records

Set the highlightRecords variable to change the color of record numbers in the inbox and record lists.

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