Museum Ticket Booking WhatsApp Bot

Problem Statement (SIH034)

Online Museum Chatbot-based Ticketing System for SIH (Smart India Hackathon)

Overview

This WhatsApp bot offers a seamless, chat-based interface for discovering museums and booking tickets. Designed to simplify museum visits, it leverages a familiar messaging platform—WhatsApp—for easy access and streamlined interaction.

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Features

1. User Authentication

• Registration: Create an account using name, email, password, and mobile number.
• Login: Authenticate existing users to enable ticket booking.
• Logout: Securely log out of your session.

2. Museum Discovery

• Location-Based Search: Find museums near a specific pincode.
• Rich Information Display:
  • Museum Name
  • Full Address
  • Opening & Closing Hours
  • Contact Info (Phone & Email)

3. Ticket Booking

• Seamless Booking Process: Book tickets directly via chat.
• Authentication Required: Only registered users can book.
• Booking Confirmation: Get details like:
  • Museum Information
  • Booking ID
  • Date & Time
  • QR Code Ticket for Entry

4. Interactive Conversations

• Guided Flows: Step-by-step guides for registration, login, and booking.
• Contextual Responses: Bot remembers the current step in a conversation.
• Clear Instructions: Prompts to guide users effectively.

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Commands

Command	Description
!register	Create a new account
!login	Log in to your account
!search	Find museums near a pincode
!book	Book a museum ticket (login needed)
!logout	Log out from your account
!help	Show available commands

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Technical Architecture

• WhatsApp Integration: Uses WhatsApp Web API for handling messages.
• Modular Design: Clean separation of logic for commands and conversation handling.
• State Management: Maintains user state across multi-step interactions.
• API Integration: Connects to external museum and authentication APIs.
• QR Code Generation: Produces QR codes for ticket entry.

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How to Use

1. Start a chat with the bot’s WhatsApp number.
2. Use !register to sign up or !login to access your account.
3. Send !search and provide your pincode to discover nearby museums.
4. Choose a museum by replying with its number.
5. Use !book to reserve your ticket.
6. Receive a booking confirmation with QR code.

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Setup and Deployment

• The bot is containerized with Docker for simplified deployment.
• Includes CI/CD workflows for automated builds and deployment.

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Developed For

This solution was created for the Smart India Hackathon (SIH) challenge: SIH034 – Online Museum Chatbot-based Ticketing System.

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