Source Zendesk Support: The source is unresponsive

[Wolff-Lucas]

Connector Name

zendesk_support

Connector Version

0.10.4

What step the error happened?

During the sync

Revelant information

After upgrading Airbyte from version 40.30 to 50.11, my incremental sync is not working. The synchronisation process takes a long time, but at the end, the error message "The source is unresponsive" occurs.

Even when attempting to start a sync from scratch, the issue still persists.

I'm not on DBT cloud.

Relevant log output

Above the logs in red :
The source is unresponsive
But classic logs seems to be ok.

Contribute

• Yes, I want to contribute

[Wolff-Lucas]

It's look like it's due to satifaction_rating table. The sync on this table take a long time to sync even in incremental mode. When I unselect this collect it's working.

[gustavohwulee]

Same issue when sending the data to s3 / json format:
Source Version: 1.3.0
Airbyte Version: 0.50.15

Heartbeat has stopped. Heartbeat freshness threshold: 10800 secs Actual heartbeat age: 10814 secs

[gustavohwulee]

@Wolff-Lucas , I've separated the satisfaction ratings table in another job and it solved the issue.
A load with only 169 and another with 1160 records took 3h to run.

Edit: even in a separate connection it keeps randomly failing with the same error