Centralize client conversations from WhatsApp, Telegram, Discord (and more) directly inside Slack — without asking clients to switch apps.
Bitlink mirrors every client chat into Slack in real time and lets your team reply from Slack back to the client’s original app. You keep your internal workflow; clients keep theirs. Result: one place to see, search, and act on everything.
At Bitbash, we work with clients who live on different apps — some on WhatsApp, others on Telegram or Discord. We tried moving everyone into a single system (Slack), but most clients prefer staying where they are. This led to:
- Scattered chats across months and apps, hidden from the rest of the team
- Missed context, repeated questions, inconsistent follow‑ups
- No single source of truth for PMs and developers
Bitlink solves this by bridging those apps into Slack — so the team gets full visibility without forcing clients to move.
- One inbox for the team: every client conversation is visible in Slack
- No app switching for clients; no blind spots for the team
- Searchable history with metadata for audits and onboarding
- Faster response times and tighter project coordination
- Two‑way sync between Slack and client platforms (WhatsApp, Telegram, Discord; extensible).
- Consistent channel mapping:
#client-<company>-dmper client/company. - Message capture & dedupe to prevent loops and double‑posts.
- Searchable history in Slack with message metadata stored in the DB.
- Role‑based isolation so each developer only sees their own clients.
Optional add‑ons: tagging, auto‑assignment, SLA timers, sentiment/NLP labels, CRM sync (Airtable/HubSpot), basic analytics.
Inbound (Client → Slack)
Listen → Normalize → Dedupe/Store → Post to mapped #client-<company>-dm
Outbound (Slack → Client)
Listen to Slack channel events → Dispatch to the correct platform/user → Track status
- Verify webhook signatures (Slack), app secrets (Meta), and accounts tokens
- Principle of least privilege OAuth scopes
- Per‑tenant separation; audit logs for all outbound sends
- GDPR‑aware: easy export/delete by contact id
- Email (IMAP/SMTP) bridge
- Auto‑tagging & sentiment labels
- SLA timers + escalations
- Command palette (e.g.,
/bitlink assign @alice) for ops shortcuts - Insights dashboard: response times, message volume, breached SLAs
- Agencies managing dozens of clients across apps
- Product teams offering support via WhatsApp/Telegram but coordinating in Slack
- Consultants who want a clean archive of client decisions inside Slack
Internal to Bitbash, Bitlink eliminates DM blind spots and cuts context‑switching.
TypeScript · Node.js (NestJS/Express) · Slack Bolt · WhatsApp Cloud API · Telegram Bot API · Discord.js · Postgres (Prisma) · Redis · Docker
- Discord: https://discord.gg/vBu9huKBvy
- Telegram: https://t.me/devpilot1
Agencies: ask about white‑label deployment.
PRs & issues welcome. Please open an issue to discuss new adapters or integrations.
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