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Omnichannel Room timeout controls
ear-dev edited this page Jun 22, 2021
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- Admin/Apps/Dialogflow/Customer Time-Out Time: The chat is closed if the chat window remains open and the user does not type anything within the configured timeout period.
- NOTE: if the user closes the tab then this functionality will not work because it is controlled on the client.
- Admin/Omnichannel/Sessions/How Long to Wait to Consider Visitor Abandonment: The chat is closed if the user does not type in the room for the configured time.
- NOTE: this setting is on the server side and is agnostic to whether the chat window or tab is still open.