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[FIX]Agent Name after Agent Disconnect #87

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Merged
ear-dev merged 3 commits into from
Nov 4, 2022
Merged

[FIX]Agent Name after Agent Disconnect #87

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5460532
Fix Agent Name after Agent Disconnect
Shailesh351 Nov 3, 2022
41eda76
Fix Agent Name after Agent Disconnect
Shailesh351 Nov 4, 2022
9c21a71
Create and reuse fn
Shailesh351 Nov 4, 2022
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13 changes: 11 additions & 2 deletions handlers/InitiateSalesforceSessionHandler.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -11,10 +11,9 @@ import { getError } from '../helperFunctions/Log';
import { getRoomAssoc, updatePersistentData } from '../helperFunctions/PersistenceHelpers';
import { updateRoomCustomFields } from '../helperFunctions/RoomCustomFieldsHelper';
import { getSessionTokens, pullMessages, sendChatRequest } from '../helperFunctions/SalesforceAPIHelpers';
import { checkForEvent, checkForPostChatUrl, getForEvent } from '../helperFunctions/SalesforceMessageHelpers';
import { checkForEvent, checkForPostChatUrl, getForEvent, handleChatEstablished } from '../helperFunctions/SalesforceMessageHelpers';
import { CheckAgentStatusCallback } from '../helperFunctions/subscribeHelpers/InitiateSalesforceSessionHelpers/CheckAgentStatusCallback';
import { CheckChatStatus } from '../helperFunctions/subscribeHelpers/InitiateSalesforceSessionHelpers/CheckChatStatusHelper';
import { getEventData } from '../lib/Analytics';
import { getAppSettingValue } from '../lib/Settings';

export class InitiateSalesforceSession {
Expand Down Expand Up @@ -144,6 +143,7 @@ export class InitiateSalesforceSession {
const pullMessagesMessageArray = pullMessagesContentParsed.messages;
const isChatRequestSuccess = checkForEvent(pullMessagesMessageArray, 'ChatRequestSuccess');
const hasQueueUpdateMessage = checkForEvent(pullMessagesMessageArray, 'QueueUpdate');
const isChatEstablished = checkForEvent(pullMessagesMessageArray, 'ChatEstablished');

let postChatUrl = checkForPostChatUrl(pullMessagesMessageArray);

Expand Down Expand Up @@ -172,6 +172,15 @@ export class InitiateSalesforceSession {
}
}

if (isChatEstablished) {
await handleChatEstablished(
getForEvent(pullMessagesMessageArray, 'ChatEstablished').message,
this.read,
this.persistence,
assoc,
);
}

if (pullMessagesContentParsed.messages[0].type === 'ChatRequestFail') {
console.error(getError(pullMessagesContentParsed));
switch (pullMessagesContentParsed.messages[0].message.reason) {
Expand Down
12 changes: 12 additions & 0 deletions helperFunctions/SalesforceMessageHelpers.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -11,6 +11,14 @@ import { agentTypingListener, removeAgentTypingListener } from './AgentTypingHel
import { sendLCMessage } from './LivechatMessageHelpers';
import { updatePersistentData } from './PersistenceHelpers';

export const handleChatEstablished = async (message: any, read: IRead, persistence: IPersistence, assoc: RocketChatAssociationRecord) => {
const chatEstablishedMessage = message;
const salesforceAgentName = chatEstablishedMessage.name;
const sneakPeekEnabled = chatEstablishedMessage.sneakPeekEnabled;
const chasitorIdleTimeout = chatEstablishedMessage.chasitorIdleTimeout || false;
await updatePersistentData(read, persistence, assoc, { salesforceAgentName, chasitorIdleTimeout, sneakPeekEnabled });
};

export async function messageFilter(
modify: IModify,
read: IRead,
Expand All @@ -33,6 +41,10 @@ export async function messageFilter(
modify.getAnalytics().sendEvent(getEventData(messageRoom.id, EventName.AGENT_TRANSFER_SUCCESSFUL));
break;

case 'ChatEstablished':
await handleChatEstablished(i.message, read, persistence, assoc);
break;

case 'ChatMessage':
const messageText = i.message.text;
await sendLCMessage(read, modify, messageRoom, messageText, LcAgent);
Expand Down