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issue wile installing plugin #343

@jasonwubruno

Description

@jasonwubruno

Hi, expert here,
I’ve meet some issue while intalling the plugin , below is the erroe messgage,

Fatal Error: Uncaught Error: Call to undefined function mb_convert_encoding() in /home/tgilivec/amiwebsite.com/wp-content/plugins/ultimate-multisite/vendor/hashids/hashids/src/Hashids.php:95
Stack trace:
#0 /home/tgilivec/amiwebsite.com/wp-content/plugins/ultimate-multisite/inc/helpers/class-hash.php(45): Hashids\Hashids->__construct()
#1 /home/tgilivec/amiwebsite.com/wp-content/plugins/ultimate-multisite/inc/sso/class-sso.php(123): WP_Ultimo\Helpers\Hash::encode()
#2 /home/tgilivec/amiwebsite.com/wp-content/plugins/ultimate-multisite/inc/sso/class-sso.php(1039): WP_Ultimo\SSO\SSO->encode()
#3 /home/tgilivec/amiwebsite.com/wp-content/plugins/ultimate-multisite/inc/sso/class-sso.php(683): WP_Ultimo\SSO\SSO->get_broker()
#4 /home/tgilivec/amiwebsite.com/wp-includes/class-wp-hook.php(341): WP_Ultimo\SSO\SSO->convert_bearer_into_auth_cookies()
#5 /home/tgilivec/amiwebsite.com/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters()
#6 /home/tgilivec/amiwebsite.com/wp-includes/plugin.php(522): WP_Hook->do_action()
#7 /home/tgilivec/amiwebsite.com/wp-settings.php(742): do_action()
#8 /home/tgilivec/amiwebsite.com/wp-config.php(101): require_once('/home/tgilivec/...')
#9 /home/tgilivec/amiwebsite.com/wp-load.php(50): require_once('/home/tgilivec/...')
#10 /home/tgilivec/amiwebsite.com/wp-admin/admin.php(35): require_once('/home/tgilivec/...')
#11 /home/tgilivec/amiwebsite.com/wp-admin/network/admin.php(13): require_once('/home/tgilivec/...')
#12 /home/tgilivec/amiwebsite.com/wp-admin/network/index.php(11): require_once('/home/tgilivec/...')
#13 {main}
thrown

Source: Ultimate Multisite
File: /home/tgilivec/amiwebsite.com/wp-content/plugins/ultimate-multisite/vendor/hashids/hashids/src/Hashids.php
Line: 95

Environment:

  • PHP: 8.4.17
  • WordPress: 6.9.1
  • Ultimate Multisite: 2.4.10
  • Multisite: Yes
  • Subdomain Install: Yes

Can anyone can help me to fix it, thank you

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