Customer Effort Signal #7
Description
Customer Effort Signal
Fork: https://github.com/CiaranOMahoney/intercom-customer-effort-signal
Main repo: https://github.com/Trac-Systems/intercom
Trac address: trac1jcp6lt7x7lz4x2sgjzd6wh8wwda57h7a9l2x6nxjzuqxmn2jjx0q7skp5c
Summary
Customer Effort Signal labels conversations where customers must send multiple follow-up messages before resolution. It provides a simple, deterministic indicator of how much effort a customer had to expend to get help.
How it works
Triggered when a conversation is resolved
Counts total customer messages and total agent messages
Calculates an effort band based on message volume
Outputs one label: Low, Medium, or High
Intercom Integration
Operates on Intercom conversation metadata only
Uses message counts, not sentiment or satisfaction signals
Runs fully in demo mode without credentials
Proof
Server startup
Request response
