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certified-connectors/Desk365/Readme.md

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+# Desk365
+Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you deliver outstanding customer service through channels like Microsoft Teams, Email, Web Forms/Widgets and more. Automate repetitive work and save time with Desk365’s intuitive, feature-rich web app that comes with a unified inbox to manage all your customer conversations.
+## Publisher: Kani Technologies Inc
+
+## Prerequisites
+You will need to have an active [Desk365](https://www.desk365.io/pricing/) subscription to leverage this connector.
+
+## Supported Operations
+
+### When a Ticket is Created
+This will trigger when a ticket is created.
+
+### When a Ticket is Updated
+This will trigger when a ticket is updated.
+
+### Create a Ticket
+Action used to create a new ticket.
+
+### Update a Ticket
+Action used to update a specific ticket.
+
+### Add a note to a ticket
+Action used to add a note to a specific ticket by specifying the ticket number.
+You can also make the note public or private.
+
+### Get Ticket
+Action used to get a specific ticket by specifying the ticket number.
+
+### Get all tickets
+Action used to get all tickets.
+You can also customize your query based on filters.
+
+## Obtaining Credentials
+You will need an API Key to access the Desk365 API. Please contact help@desk365.io to request access.
+
+## Known Issues and Limitations
+By default, the operations "Get all tickets", "When a ticket is created", and "When a ticket is updated" do not include the description of the ticket in the response. However, you can choose to include it by setting the "Include Description" parameter to "Yes".