🔧 IT Support Automation Scripts

Professional PowerShell automation tools for common help desk scenarios

A practical collection of scripts that solve real-world IT problems, reduce manual work, and demonstrate enterprise-ready automation skills. Perfect for help desk, desktop support, and system administration roles.

🎯 Project Overview

This repository showcases real IT automation that saves time and reduces errors in daily support operations. Each script addresses common user complaints with professional-grade solutions.

Script	Problem Solved	Time Saved	Success Rate
NetworkRepair.ps1	"I can't connect to the internet"	15-30 min → 2 min	~85%
DiskCleaner.ps1	"My computer is running slow"	20-45 min → 3 min	~90%
UserAccountManager.ps1	Manual user creation/deletion	10 min/user → 30 sec	100%

🚀 Quick Start

Prerequisites

# Windows PowerShell 5.1+ required
# Some commands require Administrator privileges for full functionality

Download and Run the Network Repair Script

# Download the script
git clone https://github.com/SoftwareChoreographer/IT-Support-Automation-Scripts.git

# Run the basic network repair (safe, non-destructive)
.\NetworkRepair.ps1

# Run the full repair with Wi-Fi adapter restart (for persistent issues)
.\NetworkRepair.ps1 -RestartAdapter -AdapterName "Wi-Fi" -Yes

📋 Scripts in Detail

🌐 NetworkRepair.ps1

User Complaint: "I can't access the internet" / "My connection is slow" / "Some websites won't load"

# Basic version - core fixes (safe for users to run)
.\NetworkRepair.ps1

# Enhanced version - with adapter restart (use for stubborn issues)
.\NetworkRepair.ps1 -RestartAdapter -AdapterName "Wi-Fi" -Yes

# For Ethernet connections
.\NetworkRepair.ps1 -RestartAdapter -AdapterName "Ethernet" -Yes

What it does:

• 🧹 Flushes DNS Cache
• 🔄 Resets TCP/IP Stack
• 📡 Releases/Renews IP
• 🔌 Restarts Adapter (Optional)
• 📝 Provides Clear Output

Parameters:

• -RestartAdapter
• -AdapterName
• -Yes

Real-World Test Results:

Starting Network Repair...
Resetting TCP/IP stack...
Flushing DNS...
Successfully flushed the DNS Resolver Cache.
Releasing IP...
Renewing IP...
Restarting adapter Wi-Fi...
Network Repair Complete.
✅ New IP Lease Obtained: Monday, September 8, 2025 11:03:00 PM

📸 Before and After: NetworkRepair.ps1 in Action

Scenario: Client reports intermittent connectivity and "Can't reach this page" errors.

Step 1: Capture the "Before" State Command: ipconfig /all

Step 2: Run the Repair Script Command: .\NetworkRepair.ps1 -RestartAdapter -AdapterName "Wi-Fi" -Yes

Step 3: Capture the "After" State Command: ipconfig /all

Step 4: Verify Connectivity Command: Test-Connection google.com -Count 2

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💾 DiskCleaner.ps1

User Complaint: "Low disk space warning" / "Computer running slowly"

# Safe preview mode (show what would be cleaned)
.\DiskCleaner.ps1 -WhatIf

# Actually clean files
.\DiskCleaner.ps1

# Target specific cleanup areas
.\DiskCleaner.ps1 -CleanTempOnly

What it does:

• 🗂️ Removes temp files from safe locations only
• 🌐 Clears browser cache (Chrome, Firefox, Edge)
• 🗑️ Empties recycle bin across all drives
• 📊 Shows before/after disk usage with percentages
• ⚠️ Warns if disk usage remains high (>80%)

Real results:

📊 Initial disk usage: 285.6 GB / 476.9 GB (59.9% full)
🗂️ Cleaned temporary files: 1.2 GB freed
🌐 Cleared browser cache: 3.8 GB freed
🗑️ Emptied recycle bin: 892.3 MB freed
📊 Final disk usage: 279.7 GB / 476.9 GB (58.6% full)
🎉 Total space recovered: 5.9 GB

---

👥 UserAccountManager.ps1

HR Request: "Create 15 new user accounts for Monday"

# Process new hires from CSV
.\UserAccountManager.ps1 -CsvPath "sample_data\new_users.csv" -Action Create

# Bulk disable departing users
.\UserAccountManager.ps1 -CsvPath "departing_users.csv" -Action Disable

# Dry run to validate CSV first
.\UserAccountManager.ps1 -CsvPath "new_users.csv" -Action Create -WhatIf

What it does:

• 📄 Processes CSV files from HR
• 👤 Creates users with proper naming conventions
• 🏢 Assigns department-based security groups
• 📧 Generates email addresses automatically
• 📋 Creates detailed success/failure reports

CSV Format:

FirstName,LastName,Username,Email,Department,Manager
John,Smith,jsmith,john.smith@company.com,IT,Mike Johnson
Sarah,Wilson,swilson,sarah.wilson@company.com,HR,Lisa Brown

🏗️ Project Structure

it-support-automation-scripts/
│
├── README.md
├── SCRIPT_EXPLANATIONS.md
│
├── scripts/
│   ├── NetworkRepair.ps1
│   ├── DiskCleaner.ps1
│   └── UserAccountManager.ps1
│
├── sample_data/
│   ├── new_users.csv
│   └── sample_outputs/
│       ├── network_repair.log
│       ├── disk_cleanup.log
│       └── user_creation_report.txt
│
├── screenshots/
│   ├── network_before_ipconfig.png
│   ├── network_script_execution.png
│   ├── network_after_ipconfig.png
│   └── network_connectivity_test.png
│
└── logs/
    └── (timestamped log files)

🛡️ Security & Safety

• ✅ Non-destructive operations
• ✅ Permission checking
• ✅ Input validation
• ✅ Comprehensive logging
• ✅ Error handling

🤝 Contributing

• Focus on common problems
• Maintain safety
• Document thoroughly
• Test extensively
• Follow standards

📄 License

MIT License - Use, modify, and distribute freely with attribution.

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Maintained by \Rhainha Nkosi - Aspriring IT Professional and Automation Specialist.