Skip to content

feat: support bot documentation#83

Draft
SCDerox wants to merge 37 commits intomainfrom
support-bot
Draft

feat: support bot documentation#83
SCDerox wants to merge 37 commits intomainfrom
support-bot

Conversation

@SCDerox
Copy link
Member

@SCDerox SCDerox commented Oct 12, 2025

Type of PR

  • Translation update / creation
  • Original file creation
  • Original file content (not typo) update
  • Original file typo update

@cloudflare-workers-and-pages
Copy link

cloudflare-workers-and-pages bot commented Oct 13, 2025

Deploying scnx-docs with  Cloudflare Pages  Cloudflare Pages

Latest commit: 56fcca4
Status: ✅  Deploy successful!
Preview URL: https://a2ca64ed.scnx-docs.pages.dev
Branch Preview URL: https://support-bot.scnx-docs.pages.dev

View logs

@Timon611 Timon611 self-assigned this Dec 1, 2025
@Timon611
Copy link
Collaborator

Timon611 commented Dec 1, 2025

Fixed two issues locally already

  • support-feedback.md: "Fragen bearbeiten" instead of "Formular bearbeiten" (line 22)
  • forms.md: Fixed formatting issue (line 40)

Timon611 and others added 5 commits December 3, 2025 18:13
….md (V2) / [DE] Fixed (GEN) modmail-net.md (V1) / [DE] Updated (GEN) opening-hours.md (V1) / [DE] Fixed (TS) support-feedback.md (V3)
…3) / [DE] Updated (TS) configuration.md (V12) / [DE] Updated (TS) intro.md (V1)
…-topics.md (V1) / [DE] Fixed (TS) basics.md (V4) / [DE] Fixed (TS) ticket-topics.md (V2)
@SCDerox
Copy link
Member Author

SCDerox commented Feb 10, 2026

Hi, quick checking, is this ready to be merged? Additionally, any plans to include a page about the ticket utilization?
Let me know if anything is needed from us - we'd like to get this merged in the next few weeks for the product release, so also please let us know if you'd like an additional helper to assist in pushing this across the finish line.

@Timon611
Copy link
Collaborator

Hi, quick checking, is this ready to be merged? Additionally, any plans to include a page about the ticket utilization? Let me know if anything is needed from us - we'd like to get this merged in the next few weeks for the product release, so also please let us know if you'd like an additional helper to assist in pushing this across the finish line.

Hey Simon, I‘ve made some changes, which I‘ll push in the next days (including the new ticket utilization site) - further, I‘ll made a plan for the screenshots, but I think we can also push this afterwards as they‘re not needed to be there right now I guess (:

@Timon611
Copy link
Collaborator

  • Fixed one issue in configuration.md locally already (line 104)

Timon611 and others added 4 commits February 16, 2026 19:24
…e.md (V5) / [DE] Updated (TS) support-feedback.md (V4) / [DE] Fixed (TS) ticket-claiming.md (V3) / [DE] Updated (TS) ticket-topics.md (V3) / [DE] Updated file names
Copy link
Collaborator

@Timon611 Timon611 left a comment

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

See DM in Discord

@Fatih5252
Copy link
Collaborator

all done!

| Command | Description |
| --- | --- |
| ``/ticket transfer`` | Moves a ticket to the selected topic.<br/><small><details><summary>Prerequisite</summary><blockquote>*Only available if “Team members can transfer tickets to another topic” is <a href="#main-configuration">enabled</a>.*</blockquote></details></small> |
| ``/ticket transfer`` | Moves a ticket to the selected topic.<br/><small><details><summary>Requirement</summary><blockquote>*Only available if “Team members can transfer tickets to another topic” is <a href="#main-configuration">enabled</a>.*</blockquote></details></small> |
Copy link
Collaborator

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

Please remove the tag and replace it with a markdown link

| Error message if roles are missing | This message is shown to users when creating a ticket with missing permissions.<br/><small><details><summary>Requirement</summary><blockquote>*Only available if “Required roles to open tickets” is enabled.*</blockquote></details></small> |
| Require form submission before opening | If enabled, users must submit a [form](/docs/support-bot/general/forms) before creating a ticket with this ticket topic. |
| Form that must be completed | This form must be completed before creating a ticket with this ticket topic.<br/><small><details><summary>Requirement</summary><blockquote>*Only available if “Require form submission before opening” is enabled.*</blockquote></details></small> |
| Send transfer message | If enabled, a message is sent to the ticket channel when transferring a ticket with this ticket topic.<br/><small><details><summary>Requirement</summary><blockquote>*Only available if “Team members can transfer tickets to another topic” is <a href="#main-configuration">enabled</a>.*</blockquote></details></small> |
Copy link
Collaborator

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

Please remove the tag and replace it with a markdown link

Copy link
Collaborator

@Timon611 Timon611 left a comment

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

Just replace the tags (HTML) with markdown links

@Timon611
Copy link
Collaborator

btw do you want to push your changed files from the past commit too? Since there are some issues in the first files (I don't commented them since I was not sure if you want to change it)

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment

Labels

None yet

Projects

None yet

Development

Successfully merging this pull request may close these issues.

3 participants