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test: Automated tests for current chats filter #33556

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test: Automated tests for current chats filter #33556

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5e24c65
Tests-Current-Chats-Filter
Harmeet221 Oct 13, 2024
5e329ec
resolved lint isues
Harmeet221 Oct 18, 2024
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311 changes: 311 additions & 0 deletions apps/meteor/tests/e2e/omnichannel/omnichannel-contact-center-filters.spec.ts
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import { faker } from "@faker-js/faker";

import { IS_EE } from "../config/constants";
import { Users } from "../fixtures/userStates";
import { OmnichannelContacts } from "../page-objects/omnichannel-contacts-list";
import { OmnichannelSection } from "../page-objects/omnichannel-section";
import { createAgent, makeAgentAvailable } from "../utils/omnichannel/agents";
import {
addAgentToDepartment,
createDepartment,
} from "../utils/omnichannel/departments";
import { createConversation, updateRoom } from "../utils/omnichannel/rooms";
import { createTag } from "../utils/omnichannel/tags";
import { test, expect } from "../utils/test";

const URL = {
contactCenterChats: "/omnichannel-directory/chats",
};

const visitorA = faker.person.firstName();
const visitorB = faker.person.firstName();
const visitorC = faker.person.firstName();

test.skip(!IS_EE, "OC - Contact center Filters > Enterprise Only");

test.use({ storageState: Users.admin.state });

test.describe("OC - Contact Center [Auto Selection]", async () => {
let departments: Awaited<ReturnType<typeof createDepartment>>[];
let conversations: Awaited<ReturnType<typeof createConversation>>[];
let agents: Awaited<ReturnType<typeof createAgent>>[];
let tags: Awaited<ReturnType<typeof createTag>>[];
let poContacts: OmnichannelContacts;
let poOmniSection: OmnichannelSection;

// Allow manual on hold
test.beforeAll(async ({ api }) => {
const responses = await Promise.all([
api.post("/settings/Livechat_allow_manual_on_hold", { value: true }),
api.post(
"/settings/Livechat_allow_manual_on_hold_upon_agent_engagement_only",
{ value: false }
),
]);
responses.forEach((res) => expect(res.status()).toBe(200));
});

// Create departments
test.beforeAll(async ({ api }) => {
departments = await Promise.all([
createDepartment(api),
createDepartment(api),
]);
});

// Create agents
test.beforeAll(async ({ api }) => {
agents = await Promise.all([
createAgent(api, "user1"),
createAgent(api, "user2"),
]);

const agentsStatuses = await Promise.all(
agents.map(({ data: agent }) => makeAgentAvailable(api, agent._id))
);

agentsStatuses.forEach((res) => expect(res.status()).toBe(200));
});

// Add agents to departments
test.beforeAll(async ({ api }) => {
const [departmentA, departmentB] = departments.map(({ data }) => data);

const promises = await Promise.all([
addAgentToDepartment(api, { department: departmentA, agentId: "user1" }),
addAgentToDepartment(api, { department: departmentB, agentId: "user2" }),
]);

promises.forEach((res) => expect(res.status()).toBe(200));
});

// Create tags
test.beforeAll(async ({ api }) => {
tags = await Promise.all([
createTag(api, { name: "tagA" }),
createTag(api, { name: "tagB" }),
]);

tags.forEach((res) => expect(res.response.status()).toBe(200));
});

// Create rooms
test.beforeAll(async ({ api }) => {
const [departmentA, departmentB] = departments.map(({ data }) => data);

conversations = await Promise.all([
createConversation(api, {
visitorName: visitorA,
visitorToken: visitorA,
agentId: `user1`,
departmentId: departmentA._id,
}),
createConversation(api, {
visitorName: visitorB,
visitorToken: visitorB,
agentId: `user2`,
departmentId: departmentB._id,
}),
createConversation(api, {
visitorName: visitorC,
visitorToken: visitorC,
}),
]);

const [conversationA, conversationB] = conversations.map(
({ data }) => data
);

await Promise.all([
updateRoom(api, {
roomId: conversationA.room._id,
visitorId: conversationA.visitor._id,
tags: ["tagA"],
}),
updateRoom(api, {
roomId: conversationB.room._id,
visitorId: conversationB.visitor._id,
tags: ["tagB"],
}),
]);
});

test.afterAll(async ({ api }) => {
await Promise.all([
// Delete conversations
...conversations.map((conversation) => conversation.delete()),
// // Delete departments
...departments.map((department) => department.delete()),
// Delete agents
...agents.map((agent) => agent.delete()),
// Delete tags
...tags.map((tag) => tag.delete()),
// Reset setting
api.post("/settings/Livechat_allow_manual_on_hold", { value: false }),
api.post(
"/settings/Livechat_allow_manual_on_hold_upon_agent_engagement_only",
{ value: true }
),
]);
});

// Change conversation A to on hold and close conversation B
test.beforeAll(async ({ api }) => {
const [conversationA, , conversationC] = conversations.map(
({ data }) => data
);

const statesPromises = await Promise.all([
api.post("/livechat/room.onHold", { roomId: conversationA.room._id }),
api.post("/livechat/room.close", {
rid: conversationC.room._id,
token: visitorC,
}),
]);

statesPromises.forEach((res) => expect(res.status()).toBe(200));
});

test.beforeEach(async ({ page }) => {
poContacts = new OmnichannelContacts(page);
poOmniSection = new OmnichannelSection(page);
});

test.beforeEach(async ({ page }) => {
await page.goto("/");
await poOmniSection.btnContactCenter.click();
await poContacts.clickChat.click();
await page.waitForURL(URL.contactCenterChats);
});

test("OC - Contact Center - Filters", async () => {
const [departmentA, departmentB] = departments.map(({ data }) => data);

await test.step("expect to filter by guest", async () => {
await poContacts.inputSearch.fill(visitorA);
await expect(poContacts.findRowByName(visitorA)).toBeVisible();
await expect(poContacts.findRowByName(visitorB)).not.toBeVisible();
await expect(poContacts.chipName).toContainText(visitorA);

await poContacts.inputSearch.fill("");
await expect(poContacts.findRowByName(visitorA)).toBeVisible();
await expect(poContacts.findRowByName(visitorB)).toBeVisible();
});

await test.step("expect to filter by Served By", async () => {
await expect(poContacts.findRowByName(visitorA)).toBeVisible();
await expect(poContacts.findRowByName(visitorB)).toBeVisible();

await poContacts.clickFilters.click();

await poContacts.selectServedBy("user1");
await expect(poContacts.findRowByName(visitorA)).toBeVisible();
await expect(poContacts.chipName).toContainText("user1");
await expect(poContacts.findRowByName(visitorB)).not.toBeVisible();

await poContacts.selectServedBy("user2");
await expect(poContacts.findRowByName(visitorB)).toBeVisible();
await expect(poContacts.chipName).toContainText("user2");
await expect(poContacts.findRowByName(visitorA)).not.toBeVisible();

await poContacts.selectServedBy("all");
await expect(poContacts.findRowByName(visitorA)).toBeVisible();
await expect(poContacts.findRowByName(visitorB)).toBeVisible();
});

await test.step("expect to filter by status", async () => {
await poContacts.selectStatus("closed");
await expect(poContacts.findRowByName(visitorA)).not.toBeVisible();
await expect(poContacts.findRowByName(visitorB)).not.toBeVisible();
await expect(poContacts.findRowByName(visitorC)).toBeVisible();
await expect(poContacts.chipName).toContainText("closed");
await poContacts.closeChip.click();

await poContacts.selectStatus("opened");
await expect(poContacts.findRowByName(visitorA)).not.toBeVisible();
await expect(poContacts.findRowByName(visitorB)).toBeVisible();
await expect(poContacts.findRowByName(visitorC)).not.toBeVisible();
await expect(poContacts.chipName).toContainText("opened");

await poContacts.selectStatus("onhold");
await expect(poContacts.findRowByName(visitorA)).toBeVisible();
await expect(poContacts.findRowByName(visitorB)).not.toBeVisible();
await expect(poContacts.findRowByName(visitorC)).not.toBeVisible();
await expect(poContacts.chipName).toContainText("onhold");
await poContacts.closeChip.click();

await poContacts.selectStatus("all");
await expect(poContacts.findRowByName(visitorA)).toBeVisible();
await expect(poContacts.findRowByName(visitorB)).toBeVisible();
await expect(poContacts.findRowByName(visitorC)).toBeVisible();
});

await test.step("expect to filter by department", async () => {
await poContacts.selectDepartment(departmentA.name);
await expect(poContacts.findRowByName(visitorA)).toBeVisible();
await expect(poContacts.findRowByName(visitorB)).not.toBeVisible();
await expect(poContacts.findRowByName(visitorC)).not.toBeVisible();
await expect(poContacts.chipName).toContainText(departmentA.name);
await poContacts.closeChip.click();

await poContacts.selectDepartment(departmentB.name);
await expect(poContacts.findRowByName(visitorA)).not.toBeVisible();
await expect(poContacts.findRowByName(visitorB)).toBeVisible();
await expect(poContacts.findRowByName(visitorC)).not.toBeVisible();
await expect(poContacts.chipName).toContainText(departmentB.name);
await poContacts.closeChip.click();

await poContacts.selectDepartment("All");
await expect(poContacts.findRowByName(visitorA)).toBeVisible();
await expect(poContacts.findRowByName(visitorB)).toBeVisible();
await expect(poContacts.findRowByName(visitorC)).toBeVisible();
});

await test.step("expect to filter by tags", async () => {
await poContacts.addTag("tagA");
await expect(poContacts.findRowByName(visitorA)).toBeVisible();
await expect(poContacts.findRowByName(visitorB)).not.toBeVisible();

await poContacts.addTag("tagB");
await expect(poContacts.findRowByName(visitorA)).toBeVisible();
await expect(poContacts.findRowByName(visitorB)).toBeVisible();

await poContacts.removeTag("tagA");
await expect(poContacts.findRowByName(visitorB)).toBeVisible();
await expect(poContacts.findRowByName(visitorA)).not.toBeVisible();

await poContacts.removeTag("tagB");
await expect(poContacts.findRowByName(visitorB)).toBeVisible();
await expect(poContacts.findRowByName(visitorA)).toBeVisible();
});
});

test("Clear all applied Filters", async ({}) => {
const [departmentA] = departments.map(({ data }) => data);

await test.step("expect to display result as per applied filters ", async () => {
await poContacts.clickFilters.click();
await poContacts.selectServedBy("user1");
await poContacts.selectStatus("onhold");
await poContacts.selectDepartment(departmentA.name);
await poContacts.addTag("tagA");

await expect(poContacts.findRowByName(visitorA)).toBeVisible();
await expect(poContacts.findRowByName(visitorB)).not.toBeVisible();
await expect(poContacts.findRowByName(visitorC)).not.toBeVisible();
});

await test.step("expect to clear all filters ", async () => {
await poContacts.clearFilters.click();
await expect(poContacts.findRowByName(visitorA)).toBeVisible();
await expect(poContacts.findRowByName(visitorB)).toBeVisible();
await expect(poContacts.findRowByName(visitorC)).toBeVisible();
});
});

test("Close contextual bar with filter screen", async ({}) => {
await test.step("expect to close filters contextual bar ", async () => {
await poContacts.close.click();
});
});
});
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