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Chore: omnichannel-departments tests #26607

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Merged
ggazzo merged 4 commits into from
Aug 18, 2022
Merged

Chore: omnichannel-departments tests #26607

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6be4c37
improve flow
ggazzo Aug 18, 2022
3269cfb
Merge remote-tracking branch 'origin/develop' into chore/omnichannel-…
ggazzo Aug 18, 2022
1311297
fix transfer test
ggazzo Aug 18, 2022
5e610e9
Merge branch 'develop' into chore/omnichannel-departments-test
kodiakhq[bot] Aug 18, 2022
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71 changes: 41 additions & 30 deletions apps/meteor/tests/e2e/omnichannel-transfer-to-another-agents.spec.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -8,58 +8,69 @@ const createAuxContext = async (browser: Browser, storageState: string): Promise
const page = await browser.newPage({ storageState });
const poHomeChannel = new HomeChannel(page);
await page.goto('/');
await page.locator('.main-content').waitFor();

return { page, poHomeChannel };
};

test.describe('omnichannel-departaments', () => {
test.describe('omnichannel-departments', () => {
let poLiveChat: OmnichannelLiveChat;
let newUser: { email: string; name: string };
test.beforeAll(async ({ api }) => {

let agent1: { page: Page; poHomeChannel: HomeChannel };
let agent2: { page: Page; poHomeChannel: HomeChannel };
test.beforeAll(async ({ api, browser }) => {
newUser = {
name: faker.name.firstName(),
email: faker.internet.email(),
};

// Set user user 1 as manager and agent
await api.post('/livechat/users/agent', { username: 'user1' });
await api.post('/livechat/users/manager', { username: 'user1' });
agent1 = await createAuxContext(browser, 'user1-session.json');
});
test.beforeEach(async ({ page }) => {
poLiveChat = new OmnichannelLiveChat(page);
});

test.describe('Receiving message from user', () => {
let auxContext1: { page: Page; poHomeChannel: HomeChannel };
test.beforeEach(async ({ browser, api, page }) => {
await api.post('/livechat/users/agent', { username: 'user2' });
auxContext1 = await createAuxContext(browser, 'user1-session.json');
test.afterAll(async ({ api }) => {
await api.delete('/livechat/users/agent/user1');
await api.delete('/livechat/users/manager/user1');

await api.delete('/livechat/users/agent/user2');
});

test('Receiving a message from visitor', async ({ browser, api, page }) => {
await test.step('Expect send a message as a visitor', async () => {
await page.goto('/livechat');
poLiveChat = new OmnichannelLiveChat(page);
await poLiveChat.btnOpenLiveChat('R').click();
await poLiveChat.sendMessage(newUser, false);

await poLiveChat.onlineAgentMessage.type('this_a_test_message_from_user');
await poLiveChat.onlineAgentMessage.type('this_a_test_message_from_visitor');
await poLiveChat.btnSendMessageToOnlineAgent.click();
// Set user user 2 as agent
});

test('transfer chat to another agent', async ({ browser }) => {
const auxContext2 = await createAuxContext(browser, 'user2-session.json');

await auxContext1.poHomeChannel.sidenav.openChat(newUser.name);
await auxContext1.poHomeChannel.content.btnForwardChat.click();
await auxContext1.poHomeChannel.content.inputModalAgentUserName.type('user2');
await auxContext1.page.locator('.rcx-option .rcx-option__wrapper >> text="user2"').click();
await auxContext1.poHomeChannel.content.inputModalAgentForwardComment.type('any_comment');
await auxContext1.poHomeChannel.content.btnModalConfirm.click();
await test.step('Expect to have 1 omnichannel assigned to agent 1', async () => {
await agent1.poHomeChannel.sidenav.openChat(newUser.name);
});

await expect(auxContext1.poHomeChannel.toastSuccess).toBeVisible();
await auxContext1.page.close();
await auxContext2.page.close();
await test.step('Expect to connect as agent 2', async () => {
agent2 = await createAuxContext(browser, 'user2-session.json');
// TODO: We cannot assign a user as agent before, because now the agent can be assigned even offline, since we dont have endpoint to turn agent offline I'm doing this :x
await api.post('/livechat/users/agent', { username: 'user2' });
});
await test.step('Expect to be able to transfer an omnichannel to conversation to agent 2 as agent 1', async () => {
await agent1.poHomeChannel.content.btnForwardChat.click();
await agent1.poHomeChannel.content.inputModalAgentUserName.type('user2');
await agent1.page.locator('.rcx-option .rcx-option__wrapper >> text="user2"').click();
await agent1.poHomeChannel.content.inputModalAgentForwardComment.type('any_comment');
await agent1.poHomeChannel.content.btnModalConfirm.click();
await expect(agent1.poHomeChannel.toastSuccess).toBeVisible();
});
});

test.describe('verify if chat is transfer', async () => {
test.use({ storageState: 'user2-session.json' });
test('verify is chat is transfered', async ({ page }) => {
await page.goto('/');
const poHomeChannel = new HomeChannel(page);
await poHomeChannel.sidenav.openChat(newUser.name);
await expect(page.locator(`[data-qa="sidebar-item-title"] >> text="${newUser.name}"`)).toBeVisible();
await test.step('Expect to have 1 omnichannel assigned to agent 2', async () => {
await agent2.poHomeChannel.sidenav.openChat(newUser.name);
});
});
});