v4.7.0 not starting

[ali-alhaidary]

Is there any specific instruction of upgrade from v4.6.3 to 4.7.0 ?
I have been using the following scrip to update:
sudo systemctl stop rocketchat
sudo rm -r /opt/Rocket.Chat.old
sudo mv /opt/Rocket.Chat /opt/Rocket.Chat.old
sudo n install 14.18.3
curl -L https://releases.rocket.chat/latest/download -o /tmp/rocket.chat.tgz
tar -xzf /tmp/rocket.chat.tgz -C /tmp
cd /tmp/bundle/programs/server
sudo npm install
sudo mv /tmp/bundle /opt/Rocket.Chat
sudo chown -R rocketchat:rocketchat /opt/Rocket.Chat
sudo systemctl start rocketchat

[ymch]

Me too.
After updating from version 4.6.3 to 4.7.0, the Rocket.Chat process will not start.
My OS is CentOS Linux 7.9.2009.

# systemctl start rocketchat
# systemctl status rocketchat -l
* rocketchat.service - The Rocket.Chat server
   Loaded: loaded (/usr/lib/systemd/system/rocketchat.service; enabled; vendor preset: disabled)
   Active: active (running) since Thu 2022-05-05 02:43:30 JST; 8s ago
 Main PID: 12715 (node)
   CGroup: /system.slice/rocketchat.service
           `-12715 /usr/local/bin/node /opt/Rocket.Chat/main.js

rocketchat[12715]: at Socket.emit (events.js:400:28)
rocketchat[12715]: at Socket.emit (domain.js:475:12)
rocketchat[12715]: at addChunk (internal/streams/readable.js:293:12)
rocketchat[12715]: at readableAddChunk (internal/streams/readable.js:267:9)
rocketchat[12715]: at Socket.Readable.push (internal/streams/readable.js:206:10)
rocketchat[12715]: at TCP.onStreamRead (internal/stream_base_commons.js:188:23)
rocketchat[12715]: at TCP.callbackTrampoline (internal/async_hooks.js:130:17)
rocketchat[12715]: (Use `node --trace-warnings ...` to show where the warning was created)
rocketchat[12715]: (node:12715) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 1)
rocketchat[12715]: (node:12715) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code.

[ali-alhaidary]

Yes, same here, the service failed to start. Ali

…

On 5/4/22 21:24, ymch wrote: Me too. After updating from version 4.6.3 to 4.7.0, the process did not start. The OS is CentOS Linux 7.9.2009. `# systemctl start rocketchat systemctl status rocketchat -l * rocketchat.service - The Rocket.Chat server Loaded: loaded (/usr/lib/systemd/system/rocketchat.service; enabled; vendor preset: disabled) Active: active (running) since Thu 2022-05-05 02:43:30 JST; 8s ago Main PID: 12715 (node) CGroup: /system.slice/rocketchat.service `-12715 /usr/local/bin/node /opt/Rocket.Chat/main.js rocketchat[12715]: at Socket.emit (events.js:400:28) rocketchat[12715]: at Socket.emit (domain.js:475:12) rocketchat[12715]: at addChunk (internal/streams/readable.js:293:12) rocketchat[12715]: at readableAddChunk (internal/streams/readable.js:267:9) rocketchat[12715]: at Socket.Readable.push (internal/streams/readable.js:206:10) rocketchat[12715]: at TCP.onStreamRead (internal/stream_base_commons.js:188:23) rocketchat[12715]: at TCP.callbackTrampoline (internal/async_hooks.js:130:17) rocketchat[12715]: (Use |node --trace-warnings ...| to show where the warning was created) rocketchat[12715]: (node:12715) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag |--unhandled-rejections=strict| (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 1) rocketchat[12715]: (node:12715) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code. ` — Reply to this email directly, view it on GitHub <#25396 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AR6ACJ7S2XVZKMAY3AAESPLVIK6EJANCNFSM5VCW4VRQ>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[Sh0uld]

I can confirm this with the docker version (ubuntu 20.04, docker version 20.10.14, mongodb version 5.0.8).

Additional to the comments above I get the following error message on startup:
UnhandledPromiseRejectionWarning: MongoError: An equivalent index already exists with the same name but different options. Requested index: { v: 2, key: { _updatedAt: 1 }, name: "_updatedAt_1", expireAfterSeconds: 2592000 }, existing index: { v: 2, key: { _updatedAt: 1 }, name: "_updatedAt_1", ns: "parties.rocketchat_integration_history" }

[serviceman]

same issue

May 04 16:29:07 s162525.wholesaleinternet.net rocketchat-general[20160]: /opt/Rocket.Chat-4.7.0/programs/server/node_modules/fibers/future.js:280
May 04 16:29:07 s162525.wholesaleinternet.net rocketchat-general[20160]: throw(ex);
May 04 16:29:07 s162525.wholesaleinternet.net rocketchat-general[20160]: ^
May 04 16:29:07 s162525.wholesaleinternet.net rocketchat-general[20160]: Error: /lib64/libc.so.6: version `GLIBC_2.25' not found (required by /opt/Rocket.Chat-4.7.0/programs/server/npm/node_modules/@rocket.chat/forked-m...-x64-gnu.node)May 04 16:29:07 s162525.wholesaleinternet.net rocketchat-general[20160]: at Object.Module._extensions..node (internal/modules/cjs/loader.js:1144:18)
May 04 16:29:07 s162525.wholesaleinternet.net rocketchat-general[20160]: at Module.load (internal/modules/cjs/loader.js:950:32)
May 04 16:29:07 s162525.wholesaleinternet.net rocketchat-general[20160]: at Module.Mp.load (/opt/Rocket.Chat-4.7.0/programs/server/runtime.js:46:33)
May 04 16:29:07 s162525.wholesaleinternet.net systemd[1]: rocketchat-general.service: main process exited, code=exited, status=1/FAILURE
May 04 16:29:07 s162525.wholesaleinternet.net systemd[1]: Unit rocketchat-general.service entered failed state.
May 04 16:29:07 s162525.wholesaleinternet.net systemd[1]: rocketchat-general.service failed.

Also mobile iphone on ios (NOT APP) is effectively broken. Uploads don't work, side menu is unusable, chat relaods entire pages when changing channels, etc. I Really wish we would have a version dedicated to bug fixes instead of adding new features. The upload has been broken for over 6 months now.

[asarubbo]

Here:

(node:15260) UnhandledPromiseRejectionWarning: MongoError: Index with name: _updatedAt_1 already exists with different options
    at MessageStream.messageHandler (/opt/rocket-4.7.0/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/connection.js:272:20)
    at MessageStream.emit (events.js:400:28)
    at MessageStream.emit (domain.js:470:12)
    at processIncomingData (/opt/rocket-4.7.0/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/message_stream.js:144:12)
    at MessageStream._write (/opt/rocket-4.7.0/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/message_stream.js:42:5)
    at writeOrBuffer (internal/streams/writable.js:358:12)
    at MessageStream.Writable.write (internal/streams/writable.js:303:10)
    at Socket.ondata (internal/streams/readable.js:726:22)
    at Socket.emit (events.js:400:28)
    at Socket.emit (domain.js:470:12)
    at addChunk (internal/streams/readable.js:290:12)
    at readableAddChunk (internal/streams/readable.js:265:9)
    at Socket.Readable.push (internal/streams/readable.js:204:10)
    at TCP.onStreamRead (internal/stream_base_commons.js:188:23)
    at TCP.callbackTrampoline (internal/async_hooks.js:131:17)
(Use `node --trace-warnings ...` to show where the warning was created)
(node:15260) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 1)
(node:15260) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code.
LocalStore: store created at 
LocalStore: store created at 
LocalStore: store created at 
/opt/rocket-4.7.0/programs/server/node_modules/fibers/future.js:280
                                                throw(ex);
                                                ^

ReferenceError: Intl is not defined
    at Object.<anonymous> (/opt/rocket-4.7.0/programs/server/npm/node_modules/matrix-js-sdk/lib/utils.js:760:18)
    at Module._compile (internal/modules/cjs/loader.js:1072:14)
    at Module.Mp._compile (/opt/rocket-4.7.0/programs/server/runtime.js:99:23)
    at Object.Module._extensions..js (internal/modules/cjs/loader.js:1101:10)
    at Module.load (internal/modules/cjs/loader.js:937:32)
    at Module.Mp.load (/opt/rocket-4.7.0/programs/server/runtime.js:46:33)
    at Function.Module._load (internal/modules/cjs/loader.js:778:12)
    at Module.require (internal/modules/cjs/loader.js:961:19)
    at require (internal/modules/cjs/helpers.js:92:18)
    at Object.<anonymous> (/opt/rocket-4.7.0/programs/server/npm/node_modules/matrix-js-sdk/lib/crypto/store/memory-crypto-store.js:14:37)
    at Module._compile (internal/modules/cjs/loader.js:1072:14)
    at Module.Mp._compile (/opt/rocket-4.7.0/programs/server/runtime.js:99:23)
    at Object.Module._extensions..js (internal/modules/cjs/loader.js:1101:10)
    at Module.load (internal/modules/cjs/loader.js:937:32)
    at Module.Mp.load (/opt/rocket-4.7.0/programs/server/runtime.js:46:33)
    at Function.Module._load (internal/modules/cjs/loader.js:778:12)

[paulchen]

At least the UnhandledPromiseRejectionWarning does not keep Rocket.Chat from starting up; my instance (running the official Docker image) is running, although it logs this warning during startup.

[ymch]

The log I posted was only partially copied.
I checked /var/log/messages again.

rocketchat: (node:12715) UnhandledPromiseRejectionWarning: MongoError: Index with name: _updatedAt_1 already exists with different options
rocketchat: at MessageStream.messageHandler (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/connection.js:272:20)
rocketchat: at MessageStream.emit (events.js:400:28)
rocketchat: at MessageStream.emit (domain.js:475:12)
rocketchat: at processIncomingData (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/message_stream.js:144:12)
rocketchat: at MessageStream._write (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/message_stream.js:42:5)
rocketchat: at writeOrBuffer (internal/streams/writable.js:358:12)
rocketchat: at MessageStream.Writable.write (internal/streams/writable.js:303:10)
rocketchat: at Socket.ondata (internal/streams/readable.js:731:22)
rocketchat: at Socket.emit (events.js:400:28)
rocketchat: at Socket.emit (domain.js:475:12)
rocketchat: at addChunk (internal/streams/readable.js:293:12)
rocketchat: at readableAddChunk (internal/streams/readable.js:267:9)
rocketchat: at Socket.Readable.push (internal/streams/readable.js:206:10)
rocketchat: at TCP.onStreamRead (internal/stream_base_commons.js:188:23)
rocketchat: at TCP.callbackTrampoline (internal/async_hooks.js:130:17)
rocketchat: (Use `node --trace-warnings ...` to show where the warning was created)
rocketchat: (node:12715) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 1)
rocketchat: (node:12715) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code.
rocketchat: LocalStore: store created at
rocketchat: LocalStore: store created at
rocketchat: LocalStore: store created at
rocketchat: /opt/Rocket.Chat/programs/server/node_modules/fibers/future.js:280
rocketchat: throw(ex);
rocketchat: ^
rocketchat: Error: /lib64/libc.so.6: version `GLIBC_2.25' not found (required by /opt/Rocket.Chat/programs/server/npm/node_modules/@rocket.chat/forked-matrix-sdk-crypto-nodejs/lib/index.linux-x64-gnu.node)
rocketchat: at Object.Module._extensions..node (internal/modules/cjs/loader.js:1144:18)
rocketchat: at Module.load (internal/modules/cjs/loader.js:950:32)
rocketchat: at Module.Mp.load (/opt/Rocket.Chat/programs/server/runtime.js:46:33)
rocketchat: at Function.Module._load (internal/modules/cjs/loader.js:790:12)
rocketchat: at Module.require (internal/modules/cjs/loader.js:974:19)
rocketchat: at require (internal/modules/cjs/helpers.js:93:18)
rocketchat: at Object.<anonymous> (/opt/Rocket.Chat/programs/server/npm/node_modules/@rocket.chat/forked-matrix-sdk-crypto-nodejs/lib/napi-module.js:145:31)
rocketchat: at Module._compile (internal/modules/cjs/loader.js:1085:14)
rocketchat: at Module.Mp._compile (/opt/Rocket.Chat/programs/server/runtime.js:99:23)
rocketchat: at Object.Module._extensions..js (internal/modules/cjs/loader.js:1114:10)
rocketchat: at Module.load (internal/modules/cjs/loader.js:950:32)
rocketchat: at Module.Mp.load (/opt/Rocket.Chat/programs/server/runtime.js:46:33)
rocketchat: at Function.Module._load (internal/modules/cjs/loader.js:790:12)
rocketchat: at Module.require (internal/modules/cjs/loader.js:974:19)
rocketchat: at require (internal/modules/cjs/helpers.js:93:18)
rocketchat: at Object.<anonymous> (/opt/Rocket.Chat/programs/server/npm/node_modules/@rocket.chat/forked-matrix-sdk-crypto-nodejs/lib/napi.js:24:11) {
rocketchat: code: 'ERR_DLOPEN_FAILED'
rocketchat: }
systemd: rocketchat.service: main process exited, code=exited, status=1/FAILURE
systemd: Unit rocketchat.service entered failed state.
systemd: rocketchat.service failed.

Perhaps this is the reason why Rocket.Chat proccess does not start.

Error: /lib64/libc.so.6: version `GLIBC_2.25' not found

Maybe the version of glibc is different between the built environment and CentOS7.

On CentOS7...

# ldd --version
ldd (GNU libc) 2.17

See, I knew it...

# yum update glibc
Loaded plugins: fastestmirror, langpacks
Loading mirror speeds from cached hostfile
 * base: ftp-srv2.kddilabs.jp
 * epel: ftp.iij.ad.jp
 * extras: ftp-srv2.kddilabs.jp
 * remi: ftp.riken.jp
 * remi-safe: ftp.riken.jp
 * updates: ftp-srv2.kddilabs.jp
No packages marked for update

I guess 2.17 is the latest on the CentOS7 repository.

Incidentally, index.linux-x64-gnu.node, which requires GLIBC_2.25, is a binary file.

[ali-alhaidary]

@ymch we are running 18.04 LTS, with the same issue...

[ali-alhaidary]

May 05 12:09:11 mersaal rocketchat[13821]: at Module.load (internal/modules/cjs/loader.js:950:32)
May 05 12:09:11 mersaal rocketchat[13821]: at Module.Mp.load (/opt/Rocket.Chat/programs/server/runtime.js:46:33)
May 05 12:09:11 mersaal rocketchat[13821]: at Function.Module._load (internal/modules/cjs/loader.js:790:12)
May 05 12:09:11 mersaal rocketchat[13821]: at Module.require (internal/modules/cjs/loader.js:974:19)
May 05 12:09:11 mersaal rocketchat[13821]: at require (internal/modules/cjs/helpers.js:93:18)
May 05 12:09:11 mersaal rocketchat[13821]: at Object. (/opt/Rocket.Chat/programs/server/npm/node_modules/@rocket.chat/forked-matrix-sdk-crypto-nodejs/lib/napi.js:24:11) {
May 05 12:09:11 mersaal rocketchat[13821]: code: 'ERR_DLOPEN_FAILED'

[dudanogueira]

Hi!

Thank you for pointing this out and for the debug info!

Our team is looking into this.

Also, if interested, join our Beta Testers Channel and help us catch this errors at release candidate stage.

Thanks!

[geekgonecrazy]

Any that have this can you list your OS and output of ldd --version looks like we have to target an older version of glibc but will be good to know how much older.

—
A workaround if stuck can be to go to: programs/server/npm/node_modules/@rocket.chat/forked-matrix-sdk-crypto-nodejs/

then rm lib/index.linux-x64-gnu.node

Finally then run yarn. It will recompile the module using your version of glibc. You will likely need rust installed from: https://www.rust-lang.org/tools/install

I usually use their one line: curl --proto '=https' --tlsv1.2 -sSf https://sh.rustup.rs | sh

you’ll probably need build-essential or the centos equivalent installed as well.

if it throws a cmake error you might need newer version of cmake.

We will try and get this fixed asap

[ali-alhaidary]

Thank you @geekgonecrazy
ldd (Ubuntu GLIBC 2.27-3ubuntu1.5) 2.27
Copyright (C) 2018 Free Software Foundation, Inc.
This is free software; see the source for copying conditions. There is NO
warranty; not even for MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Written by Roland McGrath and Ulrich Drepper.

[ali-alhaidary]

yarn install v1.22.18
[1/4] Resolving packages...
success Already up-to-date.
$ node check-exists.js
yarn run v1.22.18
$ yarn build:types && napi build --js ./lib/napi-module.js --dts napi-module.d.ts ./lib
$ napi build --js ./lib/napi-module.js --dts napi-module.d.ts --platform ./lib
/bin/sh: 1: rustup: not found
Internal Error: Command failed: rustup show active-toolchain
/bin/sh: 1: rustup: not found

/bin/sh: 1: rustup: not found

at checkExecSyncError (child_process.js:790:11)
at Object.execSync (child_process.js:863:15)
at BuildCommand.<anonymous> (/opt/Rocket.Chat/programs/server/npm/node_modules/@rocket.chat/forked-matrix-sdk-crypto-nodejs/node_modules/@napi-rs/cli/scripts/index.js:12609:55)
at Generator.next (<anonymous>)
at /opt/Rocket.Chat/programs/server/npm/node_modules/@rocket.chat/forked-matrix-sdk-crypto-nodejs/node_modules/@napi-rs/cli/scripts/index.js:1678:71
at new Promise (<anonymous>)
at __awaiter$1 (/opt/Rocket.Chat/programs/server/npm/node_modules/@rocket.chat/forked-matrix-sdk-crypto-nodejs/node_modules/@napi-rs/cli/scripts/index.js:1674:12)
at BuildCommand.execute (/opt/Rocket.Chat/programs/server/npm/node_modules/@rocket.chat/forked-matrix-sdk-crypto-nodejs/node_modules/@napi-rs/cli/scripts/index.js:12598:16)
at BuildCommand.validateAndExecute (/opt/Rocket.Chat/programs/server/npm/node_modules/@rocket.chat/forked-matrix-sdk-crypto-nodejs/node_modules/@napi-rs/cli/scripts/index.js:204:37)
at /opt/Rocket.Chat/programs/server/npm/node_modules/@rocket.chat/forked-matrix-sdk-crypto-nodejs/node_modules/@napi-rs/cli/scripts/index.js:1261:53

error Command failed with exit code 1.
info Visit https://yarnpkg.com/en/docs/cli/run for documentation about this command.
error Command failed with exit code 1.
info Visit https://yarnpkg.com/en/docs/cli/run for documentation about this command.
error Command failed with exit code 1.
info Visit https://yarnpkg.com/en/docs/cli/install for documentation about this command.

[ali-alhaidary]

echo $PATH
/home/the5stars.servant/.cargo/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games:/usr/local/games:/snap/bin

[ankar84]

Guess some issues (UnhandledPromiseRejectionWarning: MongoError: Index with name) here a related to #25087