Can't login on workspace

[neurolabs]

Description:

I'm trying to log into our workspace (self-hosted instance). I can enter the workspace URL, but when I then enter username and password and press the sign in button, nothing happens.
I tried resetting the apps storage, does not help.

Environment Information:

• Rocket.Chat Server Version: 3.7.0
• Rocket.Chat App Version: 4.11.0.2137
• Device Name: Nubia Z17 Mini
• OS Version: Lineageos 9

Steps to reproduce:

1. Choose ~'Select a workspace'
2. enter the workspace URL
3. press ~'connect'
4. press ~'login'
5. enter username and password
6. press ~'login'

Expected behavior:

I am logged in and can access chats.

Actual behavior:

~'login' button flashes once, but otherwise nothing happens. The login screen stays visible, I can press ~'login' again. No error messages.

[diegolmello]

@neurolabs Can you uninstall and try again?

[neurolabs]

Uninstalled, reinstalled, deleted app data and cache, tried again, to no avail

[diegolmello]

We need more info from your side then.
This is a basic feature and it works.
Try on https://open.rocket.chat.

[Jheysoon]

I can't also login in app and in https://open.rocket.chat/

I try logging in via Github and have a console {"isClientSafe":true,"message":"[undefined]","errorType":"Meteor.Error"}

[neurolabs]

@diegolmello tried on https://open.rocket.chat, does not work either. Both (open.rocket.chat and our own workspace) work in the browser.
On our instance I don't see anything in the server logs (docker-compose setup).

What else can I do to help you validate this issue?

[diegolmello]

If you can't login on our open server, it might be something on your end (device or network).
As you can imagine, this is our server and we (and tons of other people) use it everyday.
Can you debug it and check what's going on?

[neurolabs]

On my device, the app has worked previously, but stopped working (not allowing to log in). No updates of the device's software in between.
I've tried different networks (mobile, wifi), no difference.

I've tried on another device (same wifi), login works on that one. The first notable difference is that on the ~"your workspace" screen (before the login form), my device does not show the logo and name of the workspace/server, only the url. On the other device, the logo and name are shown.

Could you please provide me with more concrete testing instructions?

[diegolmello]

Follow How to run until you're able to inspect the app.

[haxpak]

Same here,
trying to build the app.
No white labelling applied, just added own google-services.json file

trying to connect to open.rocket.chat

git clone

yarn

npm start 

yarn android

getting error

 ERROR    Warning: Failed prop type: Invalid prop `style` of type `array` supplied to `ForwardRef(_c)`, expected `object`.
    in ForwardRef(_c) (at TextInput.js:154)
    in RCTextInput (at ServerInput/index.js:44)
    in RCTView (at View.js:34)
    in View (at ServerInput/index.js:43)
    in ServerInput (at NewServerView/index.js:348)
    in RCTView (at View.js:34)
    in View (at FormContainer.js:21)
    in FormContainerInner (at NewServerView/index.js:346)
    in RNCSafeAreaView (at SafeAreaView.js:16)
    in _c (at FormContainer.js:41)
    in RCTView (at View.js:34)
    in View (at ScrollView.js:1124)
    in RCTScrollView (at ScrollView.js:1260)
    in ScrollView (at ScrollView.js:1286)
    in ScrollView (at FormContainer.js:35)
    in RCTView (at View.js:34)
    in View (at ScrollView.js:1124)
    in RCTScrollView (at ScrollView.js:1260)
    in ScrollView (at ScrollView.js:1286)
    in ScrollView (at KeyboardAwareHOC.js:487)
    in KeyboardAwareScrollView (at KeyboardView.js:24)
    in KeyboardView (at FormContainer.js:29)
    in FormContainer (at NewServerView/index.js:341)
    in NewServerView (at theme.js:9)
    in ThemedComponent (created by ConnectFunction)
    in ConnectFunction (at SceneView.tsx:112)
    in StaticContainer
    in StaticContainer (at SceneView.tsx:105)
    in EnsureSingleNavigator (at SceneView.tsx:104)
    in SceneView (at useDescriptors.tsx:150)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:198)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:197)
    in RCTView (at View.js:34)
    in View (at CardSheet.tsx:33)
    in ForwardRef(CardSheet) (at Card.tsx:562)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:544)
    in PanGestureHandler (at GestureHandler.native.tsx:13)
    in PanGestureHandler (at Card.tsx:538)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:534)
    in RCTView (at View.js:34)
    in View (at Card.tsx:528)
    in Card (at CardContainer.tsx:167)
    in CardContainer (at CardStack.tsx:552)
    in RNSScreen (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at src/index.native.js:109)
    in Screen (at Screens.tsx:67)
    in MaybeScreen (at CardStack.tsx:545)
    in RNSScreenContainer (at src/index.native.js:134)
    in ScreenContainer (at Screens.tsx:45)
    in MaybeScreenContainer (at CardStack.tsx:455)
    in CardStack (at StackView.tsx:437)
    in KeyboardManager (at StackView.tsx:435)
    in SafeAreaProviderCompat (at StackView.tsx:432)
    in RCTView (at View.js:34)
    in View (at GestureHandlerRootView.android.js:26)
    in GestureHandlerRootView (at StackView.tsx:431)
    in StackView (at createStackNavigator.tsx:82)
    in StackNavigator (at OutsideStack.js:28)
    in _OutsideStack (created by ConnectFunction)
    in ConnectFunction (at SceneView.tsx:112)
    in StaticContainer
    in StaticContainer (at SceneView.tsx:105)
    in EnsureSingleNavigator (at SceneView.tsx:104)
    in SceneView (at useDescriptors.tsx:150)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:198)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:197)
    in RCTView (at View.js:34)
    in View (at CardSheet.tsx:33)
    in ForwardRef(CardSheet) (at Card.tsx:562)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:544)
    in PanGestureHandler (at GestureHandler.native.tsx:13)
    in PanGestureHandler (at Card.tsx:538)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:534)
    in RCTView (at View.js:34)
    in View (at Card.tsx:528)
    in Card (at CardContainer.tsx:167)
    in CardContainer (at CardStack.tsx:552)
    in RCTView (at View.js:34)
    in View (at Screens.tsx:70)
    in MaybeScreen (at CardStack.tsx:545)
    in RCTView (at View.js:34)
    in View (at Screens.tsx:48)
    in MaybeScreenContainer (at CardStack.tsx:455)
    in CardStack (at StackView.tsx:437)
    in KeyboardManager (at StackView.tsx:435)
    in SafeAreaProviderCompat (at StackView.tsx:432)
    in RCTView (at View.js:34)
    in View (at GestureHandlerRootView.android.js:26)
    in GestureHandlerRootView (at StackView.tsx:431)
    in StackView (at createStackNavigator.tsx:82)
    in StackNavigator (at OutsideStack.js:86)
    in OutsideStackModal (at SceneView.tsx:112)
    in StaticContainer
    in StaticContainer (at SceneView.tsx:105)
    in EnsureSingleNavigator (at SceneView.tsx:104)
    in SceneView (at useDescriptors.tsx:150)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:198)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:197)
    in RCTView (at View.js:34)
    in View (at CardSheet.tsx:33)
    in ForwardRef(CardSheet) (at Card.tsx:562)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:544)
    in PanGestureHandler (at GestureHandler.native.tsx:13)
    in PanGestureHandler (at Card.tsx:538)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:534)
    in RCTView (at View.js:34)
    in View (at Card.tsx:528)
    in Card (at CardContainer.tsx:167)
    in CardContainer (at CardStack.tsx:552)
    in RNSScreen (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at src/index.native.js:109)
    in Screen (at Screens.tsx:67)
    in MaybeScreen (at CardStack.tsx:545)
    in RNSScreenContainer (at src/index.native.js:134)
    in ScreenContainer (at Screens.tsx:45)
    in MaybeScreenContainer (at CardStack.tsx:455)
    in CardStack (at StackView.tsx:437)
    in KeyboardManager (at StackView.tsx:435)
    in SafeAreaProviderCompat (at StackView.tsx:432)
    in GestureHandlerRootView (at GestureHandlerRootView.android.js:31)
    in GestureHandlerRootView (at StackView.tsx:431)
    in StackView (at createStackNavigator.tsx:82)
    in StackNavigator (at AppContainer.js:66)
    in EnsureSingleNavigator (at BaseNavigationContainer.tsx:376)
    in ForwardRef(BaseNavigationContainer) (at NavigationContainer.tsx:91)
    in ThemeProvider (at NavigationContainer.tsx:90)
    in ForwardRef(NavigationContainer) (at AppContainer.js:54)
    in Unknown (created by ConnectFunction)
    in ConnectFunction (at app/index.js:201)
    in ForwardRef
    in ForwardRef (at Provider.js:37)
    in Unknown (at app/index.js:200)
    in Provider (at app/index.js:184)
    in RCTView (at View.js:34)
    in View (at NativeAppearance.tsx:4)
    in FallbackAppearanceProvider (at src/index.tsx:70)
    in AppearanceProvider (at app/index.js:183)
    in RNCSafeAreaProvider (at SafeAreaContext.tsx:74)
    in SafeAreaProvider (at app/index.js:182)
    in Root (at renderApplication.js:45)
    in RCTView (at View.js:34)
    in View (at AppContainer.js:106)
    in RCTView (at View.js:34)
    in View (at AppContainer.js:132)
    in AppContainer (at renderApplication.js:39)
[Thu Oct 22 2020 17:39:02.106]  ERROR    Warning: Failed prop type: Invalid prop `fontSize` of type `number` supplied to `Button`, expected `string`.
    in Button (at LoginView.js:178)
    in LoginView (at theme.js:9)
    in ThemedComponent (created by ConnectFunction)
    in ConnectFunction (at SceneView.tsx:112)
    in StaticContainer
    in StaticContainer (at SceneView.tsx:105)
    in EnsureSingleNavigator (at SceneView.tsx:104)
    in SceneView (at useDescriptors.tsx:150)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:198)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:197)
    in RCTView (at View.js:34)
    in View (at CardSheet.tsx:33)
    in ForwardRef(CardSheet) (at Card.tsx:562)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:544)
    in PanGestureHandler (at GestureHandler.native.tsx:13)
    in PanGestureHandler (at Card.tsx:538)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:534)
    in RCTView (at View.js:34)
    in View (at Card.tsx:528)
    in Card (at CardContainer.tsx:167)
    in CardContainer (at CardStack.tsx:552)
    in RNSScreen (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at src/index.native.js:109)
    in Screen (at Screens.tsx:67)
    in MaybeScreen (at CardStack.tsx:545)
    in RNSScreenContainer (at src/index.native.js:134)
    in ScreenContainer (at Screens.tsx:45)
    in MaybeScreenContainer (at CardStack.tsx:455)
    in CardStack (at StackView.tsx:437)
    in KeyboardManager (at StackView.tsx:435)
    in SafeAreaProviderCompat (at StackView.tsx:432)
    in RCTView (at View.js:34)
    in View (at GestureHandlerRootView.android.js:26)
    in GestureHandlerRootView (at StackView.tsx:431)
    in StackView (at createStackNavigator.tsx:82)
    in StackNavigator (at OutsideStack.js:28)
    in _OutsideStack (created by ConnectFunction)
    in ConnectFunction (at SceneView.tsx:112)
    in StaticContainer
    in StaticContainer (at SceneView.tsx:105)
    in EnsureSingleNavigator (at SceneView.tsx:104)
    in SceneView (at useDescriptors.tsx:150)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:198)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:197)
    in RCTView (at View.js:34)
    in View (at CardSheet.tsx:33)
    in ForwardRef(CardSheet) (at Card.tsx:562)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:544)
    in PanGestureHandler (at GestureHandler.native.tsx:13)
    in PanGestureHandler (at Card.tsx:538)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:534)
    in RCTView (at View.js:34)
    in View (at Card.tsx:528)
    in Card (at CardContainer.tsx:167)
    in CardContainer (at CardStack.tsx:552)
    in RCTView (at View.js:34)
    in View (at Screens.tsx:70)
    in MaybeScreen (at CardStack.tsx:545)
    in RCTView (at View.js:34)
    in View (at Screens.tsx:48)
    in MaybeScreenContainer (at CardStack.tsx:455)
    in CardStack (at StackView.tsx:437)
    in KeyboardManager (at StackView.tsx:435)
    in SafeAreaProviderCompat (at StackView.tsx:432)
    in RCTView (at View.js:34)
    in View (at GestureHandlerRootView.android.js:26)
    in GestureHandlerRootView (at StackView.tsx:431)
    in StackView (at createStackNavigator.tsx:82)
    in StackNavigator (at OutsideStack.js:86)
    in OutsideStackModal (at SceneView.tsx:112)
    in StaticContainer
    in StaticContainer (at SceneView.tsx:105)
    in EnsureSingleNavigator (at SceneView.tsx:104)
    in SceneView (at useDescriptors.tsx:150)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:198)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:197)
    in RCTView (at View.js:34)
    in View (at CardSheet.tsx:33)
    in ForwardRef(CardSheet) (at Card.tsx:562)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:544)
    in PanGestureHandler (at GestureHandler.native.tsx:13)
    in PanGestureHandler (at Card.tsx:538)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:534)
    in RCTView (at View.js:34)
    in View (at Card.tsx:528)
    in Card (at CardContainer.tsx:167)
    in CardContainer (at CardStack.tsx:552)
    in RNSScreen (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at src/index.native.js:109)
    in Screen (at Screens.tsx:67)
    in MaybeScreen (at CardStack.tsx:545)
    in RNSScreenContainer (at src/index.native.js:134)
    in ScreenContainer (at Screens.tsx:45)
    in MaybeScreenContainer (at CardStack.tsx:455)
    in CardStack (at StackView.tsx:437)
    in KeyboardManager (at StackView.tsx:435)
    in SafeAreaProviderCompat (at StackView.tsx:432)
    in GestureHandlerRootView (at GestureHandlerRootView.android.js:31)
    in GestureHandlerRootView (at StackView.tsx:431)
    in StackView (at createStackNavigator.tsx:82)
    in StackNavigator (at AppContainer.js:66)
    in EnsureSingleNavigator (at BaseNavigationContainer.tsx:376)
    in ForwardRef(BaseNavigationContainer) (at NavigationContainer.tsx:91)
    in ThemeProvider (at NavigationContainer.tsx:90)
    in ForwardRef(NavigationContainer) (at AppContainer.js:54)
    in Unknown (created by ConnectFunction)
    in ConnectFunction (at app/index.js:201)
    in ForwardRef
    in ForwardRef (at Provider.js:37)
    in Unknown (at app/index.js:200)
    in Provider (at app/index.js:184)
    in RCTView (at View.js:34)
    in View (at NativeAppearance.tsx:4)
    in FallbackAppearanceProvider (at src/index.tsx:70)
    in AppearanceProvider (at app/index.js:183)
    in RNCSafeAreaProvider (at SafeAreaContext.tsx:74)
    in SafeAreaProvider (at app/index.js:182)
    in Root (at renderApplication.js:45)
    in RCTView (at View.js:34)
    in View (at AppContainer.js:106)
    in RCTView (at View.js:34)
    in View (at AppContainer.js:132)
    in AppContainer (at renderApplication.js:39)
[Thu Oct 22 2020 17:44:08.319]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:44:11.292]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:44:21.167]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:44:27.419]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:44:33.732]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:44:43.866]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:44:43.905]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:44:53.502]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:00.153]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:06.290]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:16.428]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:16.521]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:26.406]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:32.603]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:38.857]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:48.806]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:48.838]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:58.817]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:46:04.988]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:46:11.118]  ERROR    [RangeError: Maximum call stack size exceeded]
 ERROR    [RangeError: Maximum call stack size exceeded]

[mmggmmgg]

+1
I have the same problem too. Clicking the login button. The button blinks once, but the login does not occur and there are no logs on the server. Reinstalled, cleaned the cache.
Installing the same apk on a new phone for the first time works. The difference is in the absence of an icon and a bold name for the server.

[mmggmmgg]

I found all folders and files of this apk and deleted them. But I don't have root. What are the ways to clean the file system? Does android have an analogue of the MS registry?

[neurolabs]

@diegolmello When debugging, I basically see the same thing as @haxpak . First error

 ERROR    Warning: Failed prop type: Invalid prop `style` of type `array` supplied to `ForwardRef(_c)`, expected `object`.

happens before accessing the ~"your workspace" screen that is missing the icon and server name. The other error

ERROR    Warning: Failed prop type: Invalid prop `fontSize` of type `number` supplied to `Button`, expected `string`.

happens on the login screen after the ~"your workspace" screen.

So it seems that there is no logging happening directly with first symptoms.

Does this help? What else can I do?

[neurolabs]

@mmggmmgg you really should disable your auto reply!

[diegolmello]

These aren't errors, but PropTypes warnings.

[RangeError: Maximum call stack size exceeded] can be anything on your end.
Search on StackOverflow.