Updates bot templates (#312)

.github/ISSUE_TEMPLATE/bug_report.md

@@ -8,18 +8,18 @@ assignees: ""
 
 - [ ] I have updated Purchases SDK to the latest version
 - [ ] I have read the [Contribution Guidelines](https://github.com/RevenueCat/react-native-purchases/blob/main/CONTRIBUTING.md)
-- [ ] I have read the [Help Center](https://support.revenuecat.com/hc/en-us)
+- [ ] I have searched the [Community](https://community.revenuecat.com)
 - [ ] I have read [docs.revenuecat.com](https://docs.revenuecat.com/)
 - [ ] I have searched for [existing Github issues](https://github.com/RevenueCat/react-native-purchases/issues)
 
 **Describe the bug**
-A clear and concise description of what the bug is. The more detail you can provide the faster our team will be able to triage and resolve the issue. If debug logs are not applicable to this issue, please do not remove step 2 when submitting the issue.
+A clear and concise description of what the bug is. The more detail you can provide the faster our team will be able to triage and resolve the issue. **Do not remove any of the steps from the template below. If a step is not applicable to your issue, please leave that step empty.**
 
 1. Environment
    1. Platform:
    2. SDK version:
    3. OS version:
-   4. XCode/Android Studio version:
+   4. Xcode/Android Studio version:
    5. React Native version:
    6. SDK installation (CocoaPods + version or manual):
    7. How widespread is the issue. Percentage of devices affected.

.github/ISSUE_TEMPLATE/config.yml

@@ -1,21 +1,24 @@
 blank_issues_enabled: false
 contact_links:
+  - name: RevenueCat System Status
+    url: https://status.revenuecat.com
+    about: Check RevenueCat's API status
   - name: Our online community
     url: https://community.revenuecat.com
     about: Please ask and answer questions here
-  - name: Our Help Center
-    url: https://support.revenuecat.com/hc/en-us
+  - name: Account or billing support
+    url: https://app.revenuecat.com/settings/support
     about: Get help from our support team
   - name: Feature Request
-    url: https://support.revenuecat.com/hc/en-us/articles/360046422033-Feature-Requests 
-    about: Please use this instead of opening an issue. This is best channel that allows us to keep track of feature requests.
+    url: https://app.revenuecat.com/settings/support
+    about: Please use the Contact Us form instead of opening an issue. This is best channel that allows us to keep track of feature requests.
   - name: Offerings, products, or available packages are empty
-    url: https://support.revenuecat.com/hc/en-us/articles/360041793174
+    url: https://community.revenuecat.com/search?q=why_are_offerings_empty&content_type[0]=discussion
     about: Why are my products, offerings, or available packages empty?
   - name: Invalid Play Store credentials errors
-    url: https://support.revenuecat.com/hc/en-us/articles/360046398913
+    url: https://community.revenuecat.com/search?q=invalid_play_store_credentials&content_type%5B0%5D=discussion
     about: How to solve Play Store credentials errors
   - name: Unable to connect to the App Store (STORE_PROBLEM) errors
-    url: https://support.revenuecat.com/hc/en-us/articles/360046399333
+    url: https://community.revenuecat.com/search?q=store%20problem&content_type%5B0%5D=discussion
     about: Why I get STORE_PROBLEM errors
 

.github/issuecomplete.yml

@@ -9,11 +9,11 @@ labelColor:
 
 # The text of the comment to add to the issue in addition to the label
 commentText: >
-  Hello! It doesn't seem like we have quite enough information to send this to 
-  a human yet to help out. We would love if you could provide more details about 
-  your issue by following the template without modifying any of the pre-filled
-  text. If you're looking for support, head over to our [Help Center](https://support.revenuecat.com/hc/en-us)
-  to get in touch with our team directly.
+  Hello! It doesn't seem like we have quite enough information to send this
+  to a human yet to help out. We would love if you could provide more 
+  details about your issue by following the template without 
+  modifying any of the pre-filled text. If you're looking for support, head 
+  over to our [Community](https://community.revenuecat.com).
   
 # Whether or not to ensure all checkboxes are checked
 checkCheckboxes: true
@@ -23,7 +23,7 @@ keywords:
   - Platform
   - SDK version
   - OS version
-  - XCode/Android Studio version
+  - Xcode/Android Studio version
   - React Native version
   - SDK installation
   - Debug logs

.github/stale.yml

@@ -1,7 +1,7 @@
 # Configuration for probot-stale - https://github.com/probot/stale
 
 # Number of days of inactivity before an Issue or Pull Request becomes stale
-daysUntilStale: 30
+daysUntilStale: 7
 
 # Number of days of inactivity before an Issue or Pull Request with the stale label is closed.
 # Set to false to disable. If disabled, issues still need to be closed manually, but will remain marked as stale.