The await for CustomerInfo customerInfo = await Purchases.getCustomerInfo(); never completed.

[pratikbaid3]

• I have updated Purchases SDK to the latest version
• I have read the Contribution Guidelines
• I have searched the Community
• I have read docs.revenuecat.com
• I have searched for existing Github issues

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There are a lot of things that can contribute to things not working. Having a very basic understanding of your environment will help us understand your issue faster!

Environment

• [ X] Output of flutter doctor

[✓] Flutter (Channel stable, 3.7.12, on macOS 13.3.1 22E772610a darwin-arm64,
    locale en-IN)
[✓] Android toolchain - develop for Android devices (Android SDK version
    30.0.3)
[✓] Xcode - develop for iOS and macOS (Xcode 14.2)
[✓] Chrome - develop for the web
[✓] Android Studio (version 2021.3)
[✓] VS Code (version 1.80.1)
[✓] Connected device (3 available)
[✓] HTTP Host Availability

• [X ] Version of purchases-flutter 5.3.0
• [ X] Testing device version e.g.: iOS 15.5, Android API 30, etc. ```iPhone XR (iOS 14)
• [X ] How often the issue occurs- every one of your customers is impacted? Only in dev? : App is currently in dev
• Debug logs that reproduce the issue
• Steps to reproduce, with a description of expected vs. actual behavior
  Other information (e.g. stacktraces, related issues, suggestions how to fix, links for us to have context, eg. stackoverflow, etc.)

Describe the bug

The await for CustomerInfo customerInfo = await Purchases.getCustomerInfo(); never completed.

My SDK initialisation looks like this

  static configureSDK() async {
    if (Platform.isIOS || Platform.isMacOS) {
      StoreConfig(
        store: Store.appStore,
        apiKey: Constants.appleApiKey,
      );
    }
    await Purchases.setLogLevel(LogLevel.debug);

    PurchasesConfiguration configuration;
    if (StoreConfig.isForAmazonAppstore()) {
      configuration = AmazonConfiguration(StoreConfig.instance.apiKey)
        ..appUserID = null
        ..observerMode = false;
    } else {
      configuration = PurchasesConfiguration(StoreConfig.instance.apiKey)
        ..appUserID = null
        ..observerMode = false;
    }
    await Purchases.configure(configuration);
  }

On restarting the app, the subscription becomes active. But the idea is to allow users to subscribe and not have to restart.

Additional context

Add any other context about the problem here.

[RCGitBot]

👀 We've just linked this issue to our internal tracker and notified the team. Thank you for reporting, we're checking this out!

[NachoSoto]

Thanks!

You mentioned in #693 that you also use in_app_purchase. Are you implementing any observer that calls their completePurchase? That would be finishing transactions and would explain why the RevenueCat SDK can't get notified because that other library is removing transactions. You can read more about that here.

[pratikbaid3]

@NachoSoto My issue is resolved. As you pointed out. I was also listening for purchases from in_app_purchase plugin causing the issue.

Thanks

[NachoSoto]

Glad to hear! Let us know if you need any more help 👍🏻

[yolpsoftware]

@NachoSoto are you aware of #1082?