Authentication Failed

[rdueck]

When trying to login to Rainloop, I receive the message 'Authentication Failed' As a result, I tried re-installing Rainloop, but got the same problem. I confirmed that the password is correct. I discovered the 'log' files and the result is below...

--- cuted ---

[RainLoop]

Your mail server does not accept the authentication data.

[05:37:14.452] IMAP[NOTE]: Start connection to "darrenjacklin.com:143"
[05:37:14.454] IMAP[DATA]: < * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2011 Double Precision, Inc. See COPYING for distribution information.\r\n
[05:37:14.455] IMAP[SECURE]: > TAG1 LOGIN "darren@darrenjacklin.com" "*******"\r\n
[05:37:19.460] IMAP[DATA]: < TAG1 NO Login failed.\r\n

[rdueck]

I've verified that the password is correct. I also have another client
Using Rainloop on the same server that has the same problem.

Randy

RainLoop Team mailto:notifications@github.com
July 14, 2014 at 12:45 AM

Your mail server does not accept the authentication data.

|[05:37:14.452] IMAP[NOTE]: Start connection to "darrenjacklin.com:143"
[05:37:14.454] IMAP[DATA]: < * OK [CAPABILITY IMAP4rev1 UIDPLUS
CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA
IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2011
Double Precision, Inc. See COPYING for distribution information.\r\n
[05:37:14.455] IMAP[SECURE]: > TAG1 LOGIN "darren@darrenjacklin.com"
"*******"\r\n
[05:37:19.460] IMAP[DATA]: < TAG1 NO Login failed.\r\n
|

—
Reply to this email directly or view it on GitHub
#233 (comment).

Randy Dueck
Office: (604) 435-6677
Cell: (604) 619-7055
randy@streetsmartcreative.ca mailto:randy@streetsmartcreative.ca
http://streetsmartcreative.ca

[rdueck]

After looking at the CPanel log files, it appears that it's an issue as to how the password is being sent to be authenticated as I've restarted the authentication service on the server, and am able to login to the other webmail apps such as Horde without difficulty.

[rdueck]

I've installed nginx on the server, but the problem still persists. If you feel that this is a server issue, can you please provide some direction as to where to look? I REALLY need to get this working. Please help me.

[RainLoop]

nginx is not a mail server :)
"Authentication Failed" error occurred with mail server (Courier-IMAP).

[rdueck]

Thank you for your reply.

I can understand that it appears to be a server issue. However, My
server support says it's a software issue, So I'm stuck in the middle
here trying to get it to work. I have the Dovcot mail server installed
as well. Do you have any other recommendations?

I really love Rainloop and would like to stick with it. My clients love
it as well, I can't find an alternative to match.

Randy

RainLoop Team mailto:notifications@github.com
July 16, 2014 at 1:35 PM

nginx is not a mail server :)
"Authentication Failed" error occurred with mail server (Courier-IMAP).

—
Reply to this email directly or view it on GitHub
#233 (comment).

Randy Dueck
Office: (604) 435-6677
Cell: (604) 619-7055
randy@streetsmartcreative.ca mailto:randy@streetsmartcreative.ca
http://streetsmartcreative.ca

[rdueck]

If I use social integration, should it not authenticate against my
social media account such as facebook? It should theoretically allow me
to login correct?

RainLoop Team mailto:notifications@github.com
July 16, 2014 at 1:35 PM

nginx is not a mail server :)
"Authentication Failed" error occurred with mail server (Courier-IMAP).

—
Reply to this email directly or view it on GitHub
#233 (comment).

Randy Dueck
Office: (604) 435-6677
Cell: (604) 619-7055
randy@streetsmartcreative.ca mailto:randy@streetsmartcreative.ca
http://streetsmartcreative.ca

[rdueck]

If it's an authentication problem with the Courier-IMAP, then why does using Roundcube, Squirrel Mail, and Horde all work fine?

[RainLoop]

Try to enable STARTTLS in the domain settings.

[rdueck]

I tried using TLS in the settings, it didn't like it but SSL settings
are verified in the rainloop domain settings. However, I still have the
same error message.

Randy

RainLoop Team mailto:notifications@github.com
July 17, 2014 at 1:47 AM

Try to enable STARTTLS in the domain settings.

—
Reply to this email directly or view it on GitHub
#233 (comment).

Randy Dueck
Office: (604) 435-6677
Cell: (604) 619-7055
randy@streetsmartcreative.ca mailto:randy@streetsmartcreative.ca
http://streetsmartcreative.ca

[mungle]

login in the admin panel, in Default Domain write darrenjacklin.com wait a second until it saves. Try to login in RainLoop with darren (without @darrenjacklin.com) as username and your password.

[rdueck]

unfortunately, that didn't work. If you like I can provide you a
username and password so that you can play and test it directly.

Randy

mungle mailto:notifications@github.com
July 18, 2014 at 5:08 AM

login in the admin panel, in Default Domain write darrenjacklin.com
wait a second until it saves. Try to login in RainLoop with darren
(without @darrenjacklin.com) as username and your password.

—
Reply to this email directly or view it on GitHub
#233 (comment).

Randy Dueck
Office: (604) 435-6677
Cell: (604) 619-7055
randy@streetsmartcreative.ca mailto:randy@streetsmartcreative.ca
http://streetsmartcreative.ca

[RainLoop]

Is this issue still relevant?

[rdueck]

I removed nginx from the server, and installed an earlier version of
Rainloop, and it¹s working fine now. However, if I do a new install with a
newer version, it doesn¹t load. Details are in the ticket.

Randy

From: RainLoop Team notifications@github.com
Reply-To: RainLoop/rainloop-webmail
<reply+i-37760755-250adf2f48b060996f97aef0632b8725763dc1a1-8154618@reply.git
hub.com>
Date: Thursday, August 14, 2014 at 12:32 PM
To: RainLoop/rainloop-webmail rainloop-webmail@noreply.github.com
Cc: Randy Dueck randy@randydueck.com
Subject: Re: [rainloop-webmail] Authentication Failed (#233)

Is this issue still relevant?

‹
Reply to this email directly or view it on GitHub
<#233 (comment)
82> .

[cwiggs]

I think i might also be having this issue. @rdueck what version worked for you?

FYI i have this problem with 1.6.2 and 1.6.9.

I don't have access to the mail server right now but I'll talk to the admin asap and have him watch the logs.