Authentication failed on sending a mail

[alihbuzaid]

I can login and receiving mails with no problem
but when I want to send a new message it gives me "Authentication failed"
in the JS console the resposne is error code Json {"Action":"SendMessage","Result":false,"ErrorCode":102,"ErrorMessage":"","Time":56}

if I goes into other webmail like virtualmin I can send mails with no problem ...

thanks,

[RainLoop]

Can you send me the RainLoop logs?

application.ini

[logs]
enable=On

[ProsperDevelopment]

I also have problems with an account that uses no encryption on the outgoing server.

Here's the log:

--- cuted ---

[ankitladhania]

I'm also getting the same error but when i remove the authentication from smtp it works fine.
But authentication is mandatory

[RainLoop]

Is this issue still relevant?

[ProsperDevelopment]

Hi!

No It started working correct after an update.

Thanks for your support.

best regards

Emmanuel Myrhede

---

Prosper Development
Hemsida: http://www.prosper.se
Epost: emmanuel@prosper.se
Telefon: 073-0873679
Besöksadress: Kavallerigatan 4, Landskrona
August 14 2014 9:32 PM, "RainLoop Team" wrote:

  
Is this issue still relevant? 

—

Reply to this email directly or view it on GitHub (#228 (comment)).

Â

[djibux]

I have the same issue. Sending emails randomly displays a "Authentication Failed" message.
I fix it by saving the email, opening the draft, and sending it again.

I sometimes need to do that serveral times for the same email.

[RainLoop]

I have the same issue.

Did you use the latest version?
Can you send me (support@rainloop.net) RainLoop Webmail logs?

application.ini

[logs]
enable=On

[djibux]

Thanks. I have just sent you the log.

I'm using version 1.6.8.155 which I believe is the last.

[RainLoop]

[10:02:02.225][f1955a21] PHP[NOTICE]: 
Error: fsockopen(): unable to connect to ssl://ssl0.ovh.net:465 (Connection refused)

Your server cann't connect to SMTP (ssl://ssl0.ovh.net:465) - "Connection refused"

[djibux]

Mmmh I see, but I come the message only comes up once in a while?  As you can see it worked for the first email and works most of the time.  Also I don't have that problem with other webmail (Roundcube and Horde).

Thanks.

djib
August 15 2014 12:30 PM, "RainLoop Team" wrote:

  
 [10:02:02.225][f1955a21] PHP[NOTICE]: Error: fsockopen(): unable to connect to ssl://ssl0.ovh.net:465 (Connection refused)  

Your server cann't connect to SMTP (ssl://ssl0.ovh.net:465) - "Connection refused" 

—

Reply to this email directly or view it on GitHub (#228 (comment)).

[djibux]

This error keeps popping up randomly. If I spam click the send button, it ends up working. Is there something I can do about it?

[marti79]

Hi, I have same problem as original (Sndan) Cannot send emails, getting "Authentication failed" popup. I have last version (1.6.11.191) of RainLoop installed. I did try other webmail service it works, but I like RainLoom much more. Logs below.

--- cuted ---

[RainLoop]

Try to enable SMTP STARTTLS in domain settings.

[adrien-r]

Hi, I am experiencing the same problem when sending message using SSL/TLS (authentification failed). I have installed the last version of RainLoop on a mutualized web hosting (OVH). Sometimes I can send message, sometines not. I usually save the message (draft), close it and then open it again and then it is ok to send it.
Except this problem, RainLoop is awesome, you can be proud of your work ! Thanks.

ps: I tried to enable SMTP STARTTTLS but it does not work with my mail provider (OVH)

[djibux]

@grotesque42, I have the same provider. It might help understanding the issue. I had to stop using RainLoop because of that issue :'( and would love to come back.