osTicket - Post-Install Configuration

This tutorial outlines the post-install configuration of the open-source help desk ticketing system osTicket.

Environments and Technologies Used

• Microsoft Azure (Virtual Machines/Compute)
• Remote Desktop
• Internet Information Services (IIS)

Operating Systems Used

• Windows 10 (21H2)

Post-Install Configuration Objectives

• Configure Roles
• Configure Departments
• Configure Teams
• Configure Agents
• Configure Users
• Configure SLA
• Configue Help Topics

Configuration Steps

Within the admin panel, we will click on Agents and go to roles, here you can choose to add a new role for your users and how much access they have.

Within the agent panel, click on Users -> User Directory, from here you are able to add users to the osTicket system.

Within the admin panel, click on Manage -> SLA, from here you are able to create a new SLA and check the status.