docs(support): add critical ticket priority to documentation#18623
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docs(support): add critical ticket priority to documentation#18623inkeep[bot] wants to merge 3 commits into
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Updates priority references throughout the workflow automation docs to include the new `critical` priority level added in PR #71550. - New ticket created event: priority now includes `critical` - Get ticket action output: priority now includes `critical` - Update ticket action input: priority now includes `critical` - Example 2 (SLA by priority): adds critical → 15 min SLA branch - Example 9 (escalation): updated to trigger on critical priority
Reflects the new `critical` ticket priority level added in PR #71550.
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Vale prose linter → found 14 errors, 19 warnings, 1 suggestions in your markdown Full report → Copy the linter results into an LLM to batch-fix issues. Linter being weird? Update the rules!
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| Line | Severity | Message | Rule |
|---|---|---|---|
| 21:69 | error | Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. | PostHogBase.EnDash |
| 105:38 | error | Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. | PostHogBase.EnDash |
| 160:16 | error | Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. | PostHogBase.EnDash |
| 161:12 | error | Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. | PostHogBase.EnDash |
| 174:60 | error | Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. | PostHogBase.EnDash |
| 202:45 | error | Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. | PostHogBase.EnDash |
contents/docs/support/workflows.mdx — 0 errors, 5 warnings, 0 suggestions
| Line | Severity | Message | Rule |
|---|---|---|---|
| 174:5 | warning | '1. Set SLA based on channel' heading should be in sentence case, and product names should be capitalized. | PostHogBase.SentenceCase |
| 195:5 | warning | '2. Set SLA based on priority' heading should be in sentence case, and product names should be capitalized. | PostHogBase.SentenceCase |
| 235:5 | warning | '5. Move ticket to Open when team replies' heading should be in sentence case, and product names should be capitalized. | PostHogBase.SentenceCase |
| 329:5 | warning | '11. Full SLA Workflow with priority and channel' heading should be in sentence case, and product names should be capitalized. | PostHogBase.SentenceCase |
| 369:4 | warning | 'SLA reference' heading should be in sentence case, and product names should be capitalized. | PostHogBase.SentenceCase |
contents/docs/workflows/workflow-builder.mdx — 8 errors, 14 warnings, 1 suggestions
| Line | Severity | Message | Rule |
|---|---|---|---|
| 25:22 | warning | Capitalize 'Workflows' for PostHog's product. Use 'workflows' for the general industry concept. | PostHogBase.ProductNames |
| 34:173 | warning | Capitalize 'Workflows' for PostHog's product. Use 'workflows' for the general industry concept. | PostHogBase.ProductNames |
| 38:7 | warning | Capitalize 'Workflows' for PostHog's product. Use 'workflows' for the general industry concept. | PostHogBase.ProductNames |
| 80:195 | warning | 'deduplicates' is a possible misspelling. | PostHogBase.Spelling |
| 84:24 | error | Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. | PostHogBase.EnDash |
| 85:29 | error | Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. | PostHogBase.EnDash |
| 95:64 | warning | 'deduplicates' is a possible misspelling. | PostHogBase.Spelling |
| 95:161 | warning | 'lowercasing' is a possible misspelling. | PostHogBase.Spelling |
| 99:174 | warning | Capitalize 'Workflows' for PostHog's product. Use 'workflows' for the general industry concept. | PostHogBase.ProductNames |
| 105:177 | warning | 'automations' is a possible misspelling. | PostHogBase.Spelling |
| 135:20 | suggestion | Address the reader directly. Use 'you' instead of 'The user'. | PostHogDocs.DirectAddress |
| 140:146 | warning | Capitalize 'Workflows' for PostHog's product. Use 'workflows' for the general industry concept. | PostHogBase.ProductNames |
| 186:188 | error | Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. | PostHogBase.EnDash |
| 206:91 | warning | Capitalize 'Workflows' for PostHog's product. Use 'workflows' for the general industry concept. | PostHogBase.ProductNames |
| 210:89 | warning | Capitalize 'Workflows' for PostHog's product. Use 'workflows' for the general industry concept. | PostHogBase.ProductNames |
| 211:117 | warning | Capitalize 'Workflows' for PostHog's product. Use 'workflows' for the general industry concept. | PostHogBase.ProductNames |
| 224:105 | warning | Capitalize 'Workflows' for PostHog's product. Use 'workflows' for the general industry concept. | PostHogBase.ProductNames |
| 226:1 | error | Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. | PostHogBase.EnDash |
| 227:1 | error | Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. | PostHogBase.EnDash |
| 228:1 | error | Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. | PostHogBase.EnDash |
| 229:1 | error | Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. | PostHogBase.EnDash |
| 233:48 | warning | Capitalize 'Workflows' for PostHog's product. Use 'workflows' for the general industry concept. | PostHogBase.ProductNames |
| 237:90 | error | Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. | PostHogBase.EnDash |
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Bundle reportTotal JS (gzip)6.73 MiB (+0.0 KiB / +0.0%) Eager graph (modules shipped in each entrypoint's initial chunks)
Largest modules in the
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| Module | Size |
|---|---|
./src/data/mcp-tools.json |
830.9 KiB |
css ./node_modules/.pnpm/css-loader@5.2.7_webpack@5.101.3/node_modules/css-loader/dist/cjs.js??ruleSet[1].rules[8].oneOf[1].use[1]!./node_modules/.pnpm/postcss-loader@4.3.0_postcss@8.5.6_webpack@5.101.3/node_modules/postcss-loader/dist/cjs.js??ruleSet[1].rules[8].oneOf[1].use[2]!./src/styles/global.css |
737.9 KiB |
./src/components/Stickers/Stickers.tsx |
696.4 KiB |
./node_modules/.pnpm/@radix-ui+react-icons@1.3.2_react@18.3.1/node_modules/@radix-ui/react-icons/dist/react-icons.esm.js |
481.4 KiB |
./node_modules/.pnpm/rehype-raw@7.0.0/node_modules/rehype-raw/lib/index.js + 29 modules |
395.1 KiB |
./node_modules/.pnpm/@posthog+icons@0.36.6_react-dom@18.3.1_react@18.3.1__react@18.3.1/node_modules/@posthog/icons/dist/posthog-icons.cjs.js |
364.8 KiB |
./src/hooks/useCustomers.tsx + 54 modules |
355.1 KiB |
./node_modules/.pnpm/@posthog+icons@0.36.6_react-dom@18.3.1_react@18.3.1__react@18.3.1/node_modules/@posthog/icons/dist/posthog-icons.es.js |
354.8 KiB |
./node_modules/.pnpm/react-markdown@8.0.7_@types+react@16.14.66_react@18.3.1/node_modules/react-markdown/lib/react-markdown.js + 88 modules |
351.4 KiB |
./node_modules/.pnpm/cloudinary-core@2.14.0_lodash@4.17.21/node_modules/cloudinary-core/cloudinary-core.js |
281.9 KiB |
./src/components/ProductComparisonTable/index.tsx + 120 modules |
278.6 KiB |
./src/components/SearchUI/index.tsx + 87 modules |
271.8 KiB |
./gatsby-browser.tsx + 45 modules |
247.7 KiB |
./node_modules/.pnpm/d3@7.9.0/node_modules/d3/src/index.js + 208 modules |
247.4 KiB |
./src/components/Pricing/PricingSlider/Slider.tsx + 87 modules |
239.9 KiB |
Eager-graph budgets are report-only until a baseline is established. Sizes are gzip of public/**/*.js; eager size is webpack module source bytes for the modules actually shipped in the entrypoint's initial chunks (post-tree-shake).
Contributor
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Hey @abigailbramble! This docs PR was generated for you by an agent. You're responsible for reviewing and merging it into production.
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Summary
Updates documentation to reflect the new
criticalticket priority level added in PostHog/posthog#71550.Changes
contents/docs/support/inbox.mdxcriticalin the Priority field valuescontents/docs/support/workflows.mdxcriticalcriticalcriticalcriticalbranch with 15-minute SLAcriticalpriority and 15-minute SLAcontents/docs/workflows/workflow-builder.mdxcriticalin the "Update ticket" priority optionsNot changed
contents/docs/support/imports/zendesk.mdx- The Zendesk import mapper code was not modified in the original PR, so Zendesk'surgentstill maps to PostHog'sHigh. The existing documentation is accurate.This PR was created by the Inkeep Content Writer agent, which is maintained by the Docs and Wizard team. Please reach out on Slack for help if needed.