Housekeeping

.gitignore

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+.DS_Store

README.md

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 ![image of a search](images/search.png)
 
 ## Support
-This app is released with a "best effort" support policy.
-We do not provide technical support or help in using or troubleshooting this app through our normal support options.
-It should be seen as community-supported, and Palo Alto Networks will contribute when possible.
 
-User contributions and feedback are welcome.
+Please read [SUPPORT.md](SUPPORT.md) for details on how to get support for this project.

SUPPORT.md

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+Community Supported
+
+The software and templates in the repo are released under an as-is, best effort,
+support policy. This software should be seen as community supported and Palo
+Alto Networks will contribute our expertise as and when possible. We do not
+provide technical support or help in using or troubleshooting the components of
+the project through our normal support options such as Palo Alto Networks
+support teams, or ASC (Authorized Support Centers) partners and backline support
+options. The underlying product used (the VM-Series firewall) by the scripts or
+templates are still supported, but the support is only for the product
+functionality and not for help in deploying or using the template or script
+itself. Unless explicitly tagged, all projects or work posted in our GitHub
+repository (at https://github.com/PaloAltoNetworks) or sites other than our
+official Downloads page on https://support.paloaltonetworks.com are provided
+under the best effort policy.