Prologue: Go Wayback!

User Support Hub

Your go-to space for troubleshooting and guidance during playtests of Prologue: Go Wayback!

Links for Support

• Technical Support FAQ: Find answers to common technical issues and solutions.
• Playtest Sign-Up Support: Find answers to common issues users run into while signing up for playtests.
• Changelog: Changelog and archive for Go Wayback! releases, including patch notes.
• How to Report a Bug: Step-by-step instructions for submitting clear and helpful bug reports.

Join the Community

• Discord: Join the PLAYERUNKNOWN Productions Discord to connect with other users, share feedback, and talk with the dev team.
• Website: Visit our official site for more about Go Wayback!, Preface: Undiscovered World, and the Melba engine.
• Steam: Find Go Wayback! on Steam.

Other Resources

• Prologue: Go Wayback! Privacy Notice: Information on Go Wayback related data collection and other related topics.

Thank you for supporting Go Wayback!

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Technical Support FAQ

We are currently conducting playtests with Prologue: Go Wayback! While we do our best to offer playtesters a smooth experience, it is important to remember that discovering and logging technical errors is one of our objectives for these sessions.

That said, in some cases there are errors that can be resolved by running checks. Below, you'll find solutions to common technical problems with Prologue: Go Wayback! If your issue isn’t resolved here, we encourage you to report it through our Community Bug Submission page.

Minimum System Requirements

Before troubleshooting, please ensure your system meets the minimum specifications for Go Wayback!. Running the game on unsupported hardware may result in performance issues or the inability to play.

Playtest Minimum Requirements

• OS: windows 10
• Processor: Intel Core i5-10600K
• Memory: 24 GB RAM
• Graphics: Nvidia GeForce RTX 2080/3070
• DirectX: Version 12
• Storage: 10 GB available space

Note: These requirements are different to our planned min spec at launch - which you can check out on the Go Wayback! Steam page.

Update Your Graphics Drivers

We're using the latest technological advancements, so updated drivers are a must. Outdated drivers can cause performance issues or crashes in Go Wayback! Please ensure your graphics drivers are up to date.

For NVIDIA

1. Open GeForce Experience or download it from the NVIDIA website.
2. Go to the Drivers tab.
3. Click Check for Updates and install the latest driver.

For AMD

1. Open AMD Radeon Software or download it from the AMD website.
2. Select Check for Updates.
3. Download and install the latest driver.

For Intel

1. Open Intel download center
2. Search for Drivers and Download.

After updating, restart your system and try running Go Wayback! again.

Additional Resources and Community Support

• Changelog and Known Issues: Check our Changelog and Known Issues list to see if your issue is already being tracked and get updates on its status.
• Community Bug Submission: If you’re encountering a bug that’s not listed, report it via our Community Bug Submission page.
• Peer-to-Peer Troubleshooting on Discord: Join our Discord server to connect with other players for peer-to-peer troubleshooting. You may also get the chance to interact with the development team, though please note that as a small studio, we do not offer personalized support.
• Discover more about Go Wayback!: Read up about our plans for Go Wayback! and where the project is headed.

Thank you for supporting Go Wayback! Your feedback is invaluable, and we’re excited to build this experience alongside our community.

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Playtest Sign-Up Support

Sign-ups for our playtests open on specific dates and operate on a first-come, first-served basis. RSVP to our Discord events to receive notifications when sign-ups go live. All playtest sign-ups happen exclusively in our official Discord, where we:

1. Verify participant eligibility.
2. Distribute Steam keys for game access.
3. Provide important resources such as our playtest survey and channels for sharing content during playtests. Note: During busy periods it can take a few minutes for our playtest Discord bot to give access to these channels.

Who is eligible to participate?

We have two requirements for playtest participants:

• You must be a member of our official Discord.
• You must have a Steam account that has been active for more than one year.

I'm eligible—can I prepare anything before sign-ups open?

To ensure a smooth sign-up experience, please:

• Take note of your Steam ID number:
  • Open Steam, select "Account details," and find your Steam ID number below your username.
• Set your Steam account privacy to public at the time of registration. Please note that it may take a few minutes for Steam to process this change.

I signed up, but can't find my Steam key.

Visit the "view-my-key" channel on Discord and click the provided button; your key should appear.

If you cannot access this channel, please see the section "I signed up, but I don't have access to playtester resources on Discord." If you continue having trouble, reach out to @PPYaachts via DM on Discord.

I have my Steam key—how do I redeem it?

Redeem your Steam key through your Steam library or by visiting this link.

I signed up, but I don't have access to playtester resources on Discord.

After you've signed up and received your key, you should gain access to Discord channels containing playtest resources, including the playtest survey and content-sharing channels.

Occasionally, it can take our bot up to 20 minutes to grant access. If you still lack access after this period, please contact @PPYaachts via DM on Discord.

I've reviewed all of this but still need help—who can I contact?

Please reach out to @PPYaachts via DM on Discord. Playtest sign-up periods can be busy, so there might be a brief wait before receiving assistance.

For those looking technical support on running the game, check out the Playtest Technical Support FAQ.

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How to Report a Bug

Clear, detailed bug reports help us fix issues in Prologue: Go Wayback! faster. Here’s how to submit a great report:

Step 1: Check the Known Issues List

Before submitting, check the Known Issues to see if your bug has already been reported.

Step 2: Create a New Issue

1. Go to the Issues tab.
2. Click "New Issue".

Step 3: Include Key Details

System Specs:

• OS (e.g., Windows 10, 64-bit)
• Processor (e.g., Intel i7 10700)
• GPU (e.g., NVIDIA RTX 2060)
• RAM (e.g., 16 GB)
• DirectX Version (e.g., Version 12)

Steps to Reproduce: List the actions that trigger the bug, e.g.:

• Launch the game.
• Save a waypoint on steep terrain.

What Happened:

• What you expected vs. what actually occurred.
• Include any error messages.

Supporting Files:

• Screenshots, videos, or logs (if available).

Step 4: Submit

Click "Submit New Issue" and our team will review it.

Thank you for helping us improve Go Wayback!

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