Expanded cause and recommended action RDTKF-17692

OutSystems · Jan 20, 2025 · 4eb30c7 · 4eb30c7
1 parent 16f91dd
commit 4eb30c7
Showing 1 changed file with 3 additions and 3 deletions.
diff --git a/src/error/pkgs/PKGS-40017.md b/src/error/pkgs/PKGS-40017.md
@@ -24,13 +24,13 @@ coverage-type:
 
 ## Cause
 
-The requested package is unsupported, and therefore cannot be installed.
+The requested package is unsupported (it contains a dependency on an older version of a built-in app) and, therefore, cannot be installed.
 
 ## Impact
 
 Unable to install the selected package.
 
 ## Recommended action
 
-Select another package for installation.
-If this is happening on a newly created package or any other instance where this shouldn't happen, create a case with [OutSystems Support](https://www.outsystems.com/support/portal/open-support-case?ErrorCode=OS-PKGS-40017).
+Select another package for installation. 
+If this happens on a newly created package or in any other instance where it shouldn't (for example, when the asset depends on an older version of Sample Data that is no longer available), create a case with [OutSystems Support](https://www.outsystems.com/support/portal/open-support-case?ErrorCode=OS-PKGS-40017).