v1.10-rc.2

Second release candidate for the v1.10 series of osTicket

=== Enhancements
* Lazy locking system for ticket locking (osTicket#2325, osTicket#2351, 37cdf25, de92ec5, 37a0676)
* Add settings for avatars and local "Oscar's A-Team" avatars (osTicket#2334)
* Several UI tweaks (7436195, osTicket#2426)
* Add transfer and assign mass actions to tickets (osTicket#2375)
* Import agents from the command line (osTicket#2323)
* User select dialog can be opened after closing in new ticket by staff (605c313)
* Deadband new message alert and autoresponse to once per five minutes per user per thread (598dedc)
* [Add Rule] button to add many new rules at one to a ticket filter (c03279d)

=== Improvements
* Fix several install and upgrade-related issues (fc10dcb, e1ca975, b709139, abc8619, osTicket#2411, 832ea94, abb9a08, e3bb6c2, 8e373d4)
* Fix database timezone detection on Windows (osTicket#2297)
* Fix several tasks related issues (osTicket#2311, osTicket#2344, osTicket#2376, osTicket#2400, osTicket#2421, c3d48a9)
* Fix hiding of department-specific canned responses (osTicket#2315)
* Fix add and edit of ticket status list items (osTicket#2314)
* Fix incorrect definition of some ORM tables (osTicket#2324, 69839af)
* Fix crash rendering a closed ticket (osTicket#2328)
* Fix case-insensitive sorting of help topics (osTicket#2357)
* Fix several advanced search related issues (osTicket#2317, 3d4313f, ce3ceae, b5e6d4e, 5a935ca)
* Fix incorrect SQL deleting a department (osTicket#2359)
* Fix incorrect array usage of department members for alerts (osTicket#2356)
* Add missing perm for view all agents' stats (osTicket#2358)
* Fix missing thread inline images from redactor image manager (be77da4)
* Fix updating configuration for file upload fields (2f4f9c1)
* Fix crash creating tickets with canned attachments (a156bba)
* Fix missing inline images in mailouts (84c9b54)
* Prefer submitted text over last-saved draft (46ab79b)
* Fix incorrect FAQ link in front-page sidebar (ea9dd5f)
* Fix missing assignee selection on new ticket by staff (7865eee)
* Fix issue details showing up on ticket edit (a183a98, 7fbd0f6)
* Fix inability to change SLA on some tickets (osTicket#2392)
* Fix auto-claim on new ticket by staff if a filter added a canned reply (c2ce2e9)
* Fix Dept::getMembersForAlerts() missing primary members (abc93ef)
* Fix inability to create tickets if missing the ASSIGN permission on all depts (0c49e62)
* Fix inability as staff to reset a user's password (0006dd8)
* Render fields marked !visible and !editable, but required on the client portal (7f55a0b)
* Fix sorting of help topics (a7cc49f, 08a32a4)
* Fix new message alert to a random staff member (d3685a9)
* Fix saving abbreviations on new list items (538087b)
* Fix parsing of some multi-part MIME messages (c57c22a)
* Fix numerous crashes

=== Performance and Security
* Improve performance loading the ticket view (6bba226, 4b12d54)
* Improve performance loading queue statistics (0a89510, 6b76402)
* Dramatically improve full-text search performance (167287d)

v1.9.12

Maintenance release for the osTicket v1.9 series

=== Improvements
* Fix missing search box adding user to organization (osTicket#2431)
* Fix incorrect update time on FAQ view in staff portal (194f890)
* Fix incorrect parsing of some multi-part MIME messages (fe62226)
* Fix auto-claim for new ticket by staff if a filter added a canned response (eca531f)
* Fix malformed results on remote user search when adding users (osTicket#2335)
* Fix search by ticket number on client portal (osTicket#2294)
* Fix association of user email without a domain to an organization without an email domain setting (osTicket#2293)

=== Performance and Security
* Revert poor performing ticket stats query (osTicket#2318)

v1.10-rc.1

First release candidate for osTicket v1.10

v1.8.12

Maintenance release for the osTicket v1.8 series

=== Improvements
  * Out-of-office notification does not clear closing agent (osTicket#2181)
  * Fix signal data pass by reference (osTicket#2195)
  * Fix incorrect message body when fetching TNEF emails (ef1d7df)
  * Fix layout of some tables in PDF export (aabe4aa)

=== Performance and Security
  * Fix XSS issue on choices field type (osTicket#2271)

v1.9.11

Maintenance release for osTicket v1.9 series

We skipped v1.9.10 to avoid confusion with v1.10 (the major release coming out
at the same time)

=== Enhancements
* Log to syslog on php mail() error (osTicket#2128)
* Full path of help topics shown in filter management (3d98dff)
* Auto rebuild the search index if %_search table is dropped (osTicket#2250)
* New version available message in system information (c1b5a33)

=== Improvements
* Fix appearance of ` <div>` in user names (*regression in v1.9.9*) (be2f138)
* Out-of-office notification does not clear closing agent (osTicket#2181)
* Fix check for departments limiting assignees to members only (osTicket#2143)
* Fix signal data pass by reference (osTicket#2195)
* Fix template variables not rendering in href attributes (osTicket#2223)
* Fix missing custom data for new users (osTicket#2203)
* Fix incorrect cli option expansion (osTicket#2199)
* Properly encode `To` header for php mail() sends (857dd22)
* Fix incorrect message body when fetching TNEF emails (0ec7cf6)
* Fix layout of some tables in PDF export (cef3dd3)

=== Performance and Security
* Fix XSS issue on choices field type (osTicket#2271)

v1.9.9

Maintenance release for the osTicket v1.9.x series

=== Enhancements
  * Properly balance stripped and invalid HTML (osTicket#2145)
  * Add MANIFEST file to deployment process and retire duplicate code for packaging (osTicket#2052)

=== Improvements
  * Fix inability to configure LDAP and S3 plugins (*regression*) (59337b3)
  * Fix incorrect whitespace in search indexed HTML content (osTicket#2111)
  * Add support for invalid `multipart/relative` content type (aaf1b74)
  * Force line breaks for very long HTML lines (56cc709)

=== Performance and Security
  * Fix slow query for ticket counts for large datasets (c4ace2d)
  * Fix slow thread load query (thanks @torohill) (7b7e855)

v1.8.11

Maintenance release for osTicket 1.8.x series

=== Improvements
  * Add support for invalid `multipart/relative` content type (aaf1b74)
  * Force line breaks for very long HTML lines (56cc709)

=== Performance and Security
  * Fix slow query for ticket counts for large datasets (c4ace2d)
  * Fix slow thread load query (thanks @torohill) (7b7e855)

v1.9.8.1

Hotfix release for osTicket v1.9 series

=== Enhancements
  * Add option to disable email address verification

=== Improvements
  * Fix crash upgrading from osTicket v1.6

v1.10-dpr

First preview of the major release of osTicket v1.10

(see release notes on GitHub)

v1.9.8

Maintenance release for the osTicket 1.9 series

=== Enhancements
  * Update user information for existing users when importing CSV (osTicket#1993)
  * Agent names are consistently formatted and sorted throughout the system (osTicket#1972)
  * Memcache session backend support. (See `include/ost-sampleconfig.php`) (osTicket#2031)
  * Email domain validation includes DNS record verification (osTicket#2042)
  * Make ticket queue selection sticky (aa2dc85)

=== Improvements
  * Fix incorrect mapping of ISO charsets to ISO-8859-1, thanks @nerull7
  * Fix unnecessary drop of ticket CDATA table because of update to deleted
    field (osTicket#1932)
  * Fix inability to create or update organization custom data (osTicket#1942)
  * Fix inability to update some fields of user custom data (osTicket#1942)
  * Fix filtering user custom data for email tickets (osTicket#1943)
  * Fix missing email headers resulting in incorrectly threaded emails when
    delivered (osTicket#1947)
  * Cleanup file data when removing custom file uploads (osTicket#1942)
  * Fix crash when exporting PDF and PHAR extension is not enabled
  * Fix crash processing some TNEF documents (89f3ed7, osTicket#1956)
  * Fix handling of GBK charset when gb2312 is advertised (osTicket#2000)
  * Fix link to client ticket listing when logged in, thanks @neewy (osTicket#1952)
  * Disambiguate staff and collaborators when processing a some emails (osTicket#1983)
  * Fix several i18n phrase and layout issues (osTicket#1958, osTicket#1962, osTicket#2039)
  * Improve detection of some bounce notices with alternative content (osTicket#1994)
  * Fix image URL rewrite when pasting existing images, from a KB article for
    instance (osTicket#1960)
  * Preserve internal note formatting on new ticket by staff if HTML is
    disabled (osTicket#2001)
  * Touch organization `updated` timestamp on custom data update (osTicket#2007)
  * Fix deployment on Windows® platforms, thanks @yadimon (osTicket#2033)
  * Fix upgrade crash if retrying an old, failed upgrade from v1.6 (osTicket#1995)
  * Fix corruption of some html content (9ae01bf)