A comprehensive SaaS customer success platform that uses AI to track client activity, analyze sentiment, predict churn risk, and generate actionable insights.
- Real-time Health Scoring: AI-powered analysis of client health across multiple dimensions
- Sentiment Analysis: Automatic sentiment detection across emails, meetings, and feedback
- Churn Prediction: ML-based probability scoring for customer churn risk
- Activity Tracking: Comprehensive monitoring of emails, payments, meetings, and feedback
- Actionable Insights: AI-generated recommendations for customer success teams
- Client Portfolio View: Visual cards showing health scores and risk levels
- Health Score Trends: Historical charts tracking engagement and satisfaction
- Churn Risk Gauge: Visual representation of churn probability
- Activity Timeline: Chronological view of all client interactions
- Alert System: Real-time notifications for at-risk clients