With OMQ Assist for Zendesk you will provide the best customer service.
OMQ Assist supports your agents to reply faster and reduce manual work. The artificial intelligent understand every support ticket and give your agent a overview of solutions. OMQ Assist is connected with the OMQ knowledge base to collect all important information. The OMQ Assist Zendesk app is available in 32 languages. The rights management makes it easy to manage different roles.
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- Automatic identification of solutions
- Self-learning knowledge base
- Simple answer choice even with multiple problems in a request
- Easy detection of the contents of the customer request
- Individual processing of customer response
We are constantly evolving our systems further. You will find the newest Version of OMQ Assist in the Zendesk Marketplace.
The installation of OMQ Assist in Zendesk is very easy. You don't need expert knowledge. To connect Zendesk with OMQ you need a API key and an active OMQ account. The test period is free and takes only a few minutes.
For the installation you can follow the instructions in the article.
OMQ answers customer service requests by using artificial intelligence.
With the intelligent knowledge base you can control every information what you want that is important for your customer. No matter if chat, FAQ or another contact channel, you can provide the information to your customers everywhere.
Please contact us if you have any suggestions for improvement.