AI-powered knowledge base - search for answers and automate replies.
OMQ Assist is integrated in Freshdesk as an app. It increase the agent productivity and helps to answer cusomter requests more efficient and faster. The self-learning knowledge base automatically suggests suitable solutions.
With our artificial intelligence, incoming customer messages will be read automatically. OMQ Assist understands the intention of the customer email. Possible answers are shown to the service agent. With one single click an email reply is send. Manually replying to repetitive customer requests will be avoided.
The OMQ system works in 32 languages. When an agent opens a ticket or email the language is automatically detected. The language is changed and the system shows only matching answers in the given language. The system analyses the text and understands the intention of the request. We also support asain languages.
You can also individually search for an answer if you want to use a different answer than the one suggested by OMQ Assist. Just enter a search term in the search field. OMQ Assist displays all entries for this search term. The number in the first place indicates how many entries for the term are stored in the knowledge base in total. Below is listed which specific entries are available, related to the term and how many of them exist.
OMQ is a central and intelligent knowledge base. All OMQ products access the same service answers from the knowledge base and direct them into the various communication channels.
You will find the integration description here Freshdek integration. OMQ Assist will be installed from the Freshdesk marketplace.