I’m a bilingual IT professional and computer science student based in Montreal, with experience in enterprise technical support, endpoint troubleshooting, application support, and workflow automation.

I currently work in Level 2 technical support, where I troubleshoot Windows endpoints, Microsoft 365, VPN, AVD, BitLocker, certificates, access issues, and business critical user incidents in enterprise environments.

I’m also building toward software, automation, and AI assisted development roles. My current focus is on practical systems that combine backend development, operational thinking, governance, and safe automation.

I’m currently working on ApplyPilot, an early stage governed job application automation platform.

The goal is not to build an uncontrolled auto apply bot. The project is designed around controlled workflow automation, with:

• state machine driven application tracking
• PostgreSQL as the source of truth
• event logging and auditability
• policy gates for permission and approval
• dry run execution before real actions
• human approved automation
• FastAPI, PostgreSQL, Redis, SQLAlchemy, Alembic, and Docker Compose

This project is helping me deepen my skills in backend architecture, API design, database modeling, workflow systems, AI assisted development, and DevOps practices.

• Backend development
• AI assisted software development
• Agentic workflows and safe automation
• Application support and production support
• Endpoint engineering and Microsoft 365
• DevOps fundamentals
• System design and architecture
• Workflow platforms and event driven systems

Before moving deeper into software and IT, I worked in hospitality as a cook. That background taught me urgency, discipline, pressure management, and practical problem solving.

I later completed a Certificate in IT & Computers at McGill University and continued into a Bachelor’s degree in Computer Science at TÉLUQ.

Professionally, I have supported enterprise users and business critical systems across environments involving finance, retail, managed services, endpoints, POS systems, Microsoft 365, VPN, and infrastructure adjacent troubleshooting.

Support and infrastructure: Windows 10/11, Microsoft 365, Entra ID, Intune, AVD, VPN, BitLocker, LAPS, ServiceNow, SCCM, endpoint troubleshooting

Development: Python, Java, JavaScript, SQL, FastAPI, Node.js, REST APIs, PostgreSQL, SQLAlchemy, Alembic

Tools and practices: Git, GitHub, Docker, Docker Compose, technical documentation, incident analysis, workflow design, AI assisted development

I’m interested in roles where I can combine technical support experience, software fundamentals, automation, and AI assisted development.

The roles that interest me most are in application support, production support, backend development, technical implementation, AI workflow automation, and platform support.

Email: nicolaybang@gmail.com LinkedIn: https://www.linkedin.com/in/nicolay-bang/