Enhances Slack Case Handling and Messaging for Improved Clarity and User Interaction

[mvilanova]

Code Changes Summary

Interactive Case Handling Enhancements

• Improved Messaging:

  • Updated various messages for clarity and consistency in send_engagement_response.
  • Changed the message text to be more user-friendly and informative.
  • Enhanced error messages to include more context.

• Case Resolution:

  • Simplified the resolution message in resolve_case.
  • Removed redundant chat_postMessage call after resolving a case.

Slack Case Messages Enhancements

• Documentation:

  • Added docstrings to create_case_message and create_signal_messages functions for better understanding.

• Message Formatting:

  • Improved the structure and clarity of the case message in create_case_message.
  • Added a prefix to the title based on the presence of signal instances.
  • Enhanced the action buttons with icons and more descriptive text.

• Signal Messages:

  • Simplified the creation of signal messages in create_signal_messages.
  • Removed redundant entity processing and added a "Snooze Alerts" button.

• GenAI Signal Summary:

  • Added detailed docstrings to create_genai_signal_summary.
  • Improved the prompt structure for the generative AI plugin.
  • Enhanced the historical context formatting for better readability.

• Engagement Messages:

  • Improved the engagement message text for better user interaction in create_signal_engagement_message.
  • Updated the welcome message to be more polite and clear.

Slack Plugin Enhancements

• Message Sending:

  • Added a newline for better readability in SlackConversationPlugin.
  • Improved the initial comment when uploading alert JSON files.
  • Enhanced error logging for better clarity and consistency.

• User Engagement:

  • Improved the error message when a user is not found in the Slack workspace.

These changes enhance the clarity, consistency, and user-friendliness of the messages and interactions within the Slack plugin for case handling.

[wssheldon]

Could you share a screenshot of the new versions?