This scrip action does the following: (Condition is ON RESOLVE)
- Add the current owner to AdminCc
- Set the current owner to RT->Nobody
This is intended if the customer replies to the ticket after a couple of months. If the ticket owner is nobody everbody can own the ticket to reply to the customer. The origin resolver / owner are also notified to re-take or assist in case of problems.
This project is licensed under the terms of the GNU General Public License Version 2.
This software is Copyright (c) 2018 by NETWAYS GmbH support@netways.de.
For bugs and feature requests please head over to our issue tracker. You may also send us an email to support@netways.de for general questions or to get technical support.
- RT 4.2
Extract this extension to a temporary location.
Git clone:
cd /usr/local/src
git clone https://github.com/NETWAYS/rt-action-changeowner
Tarball download:
cd /usr/local/src
wget https://github.com/NETWAYS/rt-action-changeowner/archive/master.zip
unzip master.zip
Navigate into the source directory and install the extension. (May need root permissions.)
perl Makefile.PL
make
make install
Edit your /opt/rt4/etc/RT_SiteConfig.pm
Add this line:
Plugin('RT::Action::ChangeOwner');
Clear your mason cache:
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver.