Junior IT Support Specialist | System & Network Technician | Web Developer
linkedin.com/in/mohamed-gandoul
I’m an IT Support Specialist and Junior Web Developer with hands-on experience in troubleshooting, networking, and system support. I hold the Google IT Support Professional Certificate and I’m currently advancing my skills through the Microsoft IT Support Specialist program.
I enjoy:
- 🛠️ Solving technical problems and helping users
- 💻 Building responsive websites and small web applications
- 🌍 Learning network systems, virtualization, and cloud services
- 🤓 Growing my skills with real-world IT experiences
My goal is to become a strong IT professional in Germany while delivering practical solutions and friendly support.
FoundEver · Jan 2025 – Present Casablanca, Morocco
- Identified content issues and shared insights to improve moderation strategy
- Handled user interactions to promote positive and active engagement
- Enforced community guidelines to maintain a safe and respectful space
Mihana-Go · Mar 2024 – May 2024 Casablanca, Morocco
- Received practical training in troubleshooting, networking, and system administration
- Supported data backups and disaster recovery with 100% data integrity
- Installed and configured operating systems and software to keep systems stable
- Provided IT support through a ticketing system, improving response time by 25%
Union IT Services · Apr 2026 – Present Casablanca-Settat, Morocco · On-site
- Assisted in configuring and managing network infrastructure (VLANs, routing, switching)
- Worked with Windows Server (Active Directory, DNS, DHCP, Group Policy)
- Deployed and managed virtual machines using VMware vSphere
- Performed backup and recovery operations using Veeam
- Explored Microsoft Azure services (VMs, networking)
- Configured and monitored firewall/security policies with Fortigate
- Participated in troubleshooting real-world IT issues and system maintenance
Union IT Services
- Microsoft IT Support Specialist Professional Certificate · Apr 2026 – Present
- Google IT Support Professional Certificate · Aug 2025 – Present
- Diploma Full-Stack & IT · Sep 2024 – May 2025
- High School Diploma · Sep 2022 – Jul 2024
- Microsoft IT Support Specialist Professional Certificate
- Google IT Support Professional Certificate
- Full-Stack IT Boot Camp: Udemy
- Global Security Awareness Training: FoundEver
- SQL: 365 Data Science
- Git and GitHub: 365 Data Science
| IT Support & Troubleshooting | Networking | Web Development |
|---|---|---|
| Hardware diagnostics | TCP/IP | HTML5 |
| Software troubleshooting | DNS | CSS3 |
| System maintenance | DHCP | JavaScript |
| User support | VPN | PHP |
| Active Directory | SQL / NoSQL |
| Operating Systems | Frameworks & Tools | Productivity & Methods |
|---|---|---|
| Windows | Bootstrap, React, Node.js, Laravel, Express.js | Agile & Scrum |
| Linux | MySQL, PostgreSQL, MongoDB, jQuery, Git, GitHub | Jira , Slack |
| macOS | VMware, Fortigate, Azure | Technical documentation |
| Chrome OS | Microsoft Office, Google Workspace |
- 🇸🇦 Arabic – Native
- 🇬🇧 English – Professional
- 🇫🇷 French – Professional
- 🇩🇪 German – B1 (improving to B2 🇩🇪🔥)
- 🇯🇵 Japanese – N5
- 🇨🇳 Chinese – Beginner
- ✅ Improve German to B2 🇩🇪
- ✅ Earn CCNA Certification
- ✅ Deepen Azure & cloud knowledge
- ✅ Build advanced networking projects
- ✅ Create professional full-stack applications
- ✅ Start my IT career in Germany 🇩🇪
“Pepo” means happy 🙂 and I bring that energy into everything I do.
I’m always open to learning, collaborating, and exciting opportunities in IT & Web Development.
⭐ Thanks for visiting my GitHub profile! Have an amazing day 😄🚀