Skip to content

Update snippet-proactive-messages-intro-1 #180

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
merged 1 commit into from
Jul 10, 2018
Merged

Update snippet-proactive-messages-intro-1 #180

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
6 changes: 2 additions & 4 deletions articles/includes/snippet-proactive-messages-intro-1.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -25,14 +25,12 @@ Proactive messages can create unexpected behavior. Consider the following scenar

In this example, the user has previously asked the bot to monitor prices of a hotel in Las Vegas.
The bot launched a background monitoring task, which has been running continuously for the past several days.
In the conversation, the user is currently booking a trip to London when
the background task triggers a notification message about a discount for the Las Vegas hotel.
The bot interjects this information into the conversation, making for a confusing user experience.
In the conversation, the user is currently booking a trip to London when the background task triggers a notification message about a discount for the Las Vegas hotel. The bot interjects this information into the conversation, making for a confusing user experience.

How should the bot have handled this situation?

- Wait for the current travel booking to finish, then deliver the notification. This approach would be minimally disruptive, but the delay in communicating the information might cause the user to miss out on the low-price opportunity for the Las Vegas hotel.
- Cancel the current travel booking flow and deliver the notification immediately. This approach delivers the information in a timely fashion but would likely frustrate the user by forcing them start over with their travel booking.
- Interrupt the current booking, clearly change the topic of conversation to the hotel in Las Vegas until the user responds, and then switch back to the in-progress travel booking and continue from where it was interrupted. This approach may seem like the best choice, but it introduces complexity both for the bot developer and the user.

Most commonly, your bot will use some combination of **ad hoc proactive messages** and **dialog-based proactive messages** to handle situations like this.
Most commonly, your bot will use some combination of **ad hoc proactive messages** and **dialog-based proactive messages** to handle situations like this.