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making a dinner reservation as opposed to taking? #1399

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2 changes: 1 addition & 1 deletion articles/bot-service-overview-introduction.md
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Expand Up @@ -17,7 +17,7 @@ ms.date: 05/05/2019
Azure Bot Service and Bot Framework provide tools to build, test, deploy, and manage intelligent bots all in one place. Through the use of modular and extensible framework provided by the SDK, tools, templates, and AI services developers can create bots that use speech, understand natural language, handle questions and answers, and more.

## What is a bot?
Bots provide an experience that feels less like using a computer and more like dealing with a person - or at least an intelligent robot. They can be used to shift simple, repetitive tasks, such as taking a dinner reservation or gathering profile information, on to automated systems that may no longer require direct human intervention. Users converse with a bot using text, interactive cards, and speech. A bot interaction can be a quick question and answer, or it can be a sophisticated conversation that intelligently provides access to services.
Bots provide an experience that feels less like using a computer and more like dealing with a person - or at least an intelligent robot. They can be used to shift simple, repetitive tasks, such as making a dinner reservation or gathering profile information, on to automated systems that may no longer require direct human intervention. Users converse with a bot using text, interactive cards, and speech. A bot interaction can be a quick question and answer, or it can be a sophisticated conversation that intelligently provides access to services.

Bots are a lot like modern web applications, living on the internet and use APIs to send and receive messages. What's in a bot varies widely depending on what kind of bot it is. Modern bot software relies on a stack of technology and tools to deliver increasingly complex experiences on a wide variety of platforms. However, a simple bot could just receive a message and echo it back to the user with very little code involved.

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