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Add warning about updating Loop before switching to iOS 26 #967

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Merged
marionbarker merged 2 commits into from
Dec 23, 2025
Merged

Add warning about updating Loop before switching to iOS 26 #967

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09b4f2e
add warning about updating Loop before switching to iOS 26
marionbarker Dec 23, 2025
2218286
incorporate reviewer comments
marionbarker Dec 23, 2025
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11 changes: 8 additions & 3 deletions docs/build/phone.md
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Expand Up @@ -38,10 +38,15 @@ These phones require *iOS* 26 and `Loop version 3.8.x` or newer

- iPhone 17, all variants

These phones require *iOS* 18 and are compatible with *iOS* 26
!!! important "iOS 26 requires `Loop v3.8.2` or newer"
Any iPhone 17 must run iOS 26. You must install `Loop v3.8.2` or newer before updating to iOS 26. `Loop v3.7.x` and earlier do not to support iOS 26.

- iPhone 16, all variants: **not recommended for use with Omnipod**
* iPhone 16 is compatible but see [InPlay DASH pod](../faqs/omnipod-faqs.md#iphone-16-and-atlas-or-inplay-dash-pods){: target="_blank" } warning
**Do not attempt to run an older version of Loop on any iOS 26 phone, use `Loop v3.8.2` or newer.**

These phones require *iOS* 18 and are compatible with *iOS* 26.

- iPhone 16 is compatible but **not recommended for use with Omnipod DASH**
* See [InPlay DASH pod](../faqs/omnipod-faqs.md#iphone-16-and-atlas-or-inplay-dash-pods){: target="_blank" } warning

These phones are compatible with *iOS* 17, 18 and 26

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12 changes: 12 additions & 0 deletions docs/faqs/new-phone.md
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Expand Up @@ -5,6 +5,12 @@

You can choose to keep Looping on the old phone and swap later. Most vendors give you more than a week to turn in your old device for credit.

!!! warning "New Phone Requires iOS Update"
In general, when you get a new phone you are required to update that phone to the latest operating system before you can finish onboarding.

Be sure to update to the latest version of Loop on your old phone before configuring your new phone.

For example - if you transfer to an iOS 26 phone with `Loop v3.7.x` or older, you will not be able to manually bolus. Do yourself a favor and install an update before you switch phones.

!!! abstract "Phone Transition Overview - Detailed steps below"

Expand Down Expand Up @@ -81,6 +87,12 @@ Some people don't have access to their old phone. There are instructions for han

When you change phones, *Apple* will force you to the latest iOS version available for your new phone.

!!! important "iOS 26 requires `Loop v3.8.2` or newer"
You must install `Loop v3.8.2` or newer before updating to iOS 26. `Loop v3.7.x` and earlier do not to support iOS 26.

**Do not attempt to run an older version of Loop on any iOS 26 phone, use `Loop v3.8.2` or newer.**


### Prepare Before Upgrade

If you are using Dexcom, record the transmitter or sensor number in case it doesn't transfer
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