New feature: Touchlink factory reset #2396

Koenkk · 2019-11-23T19:46:48Z

This feature allows to factory reset devices through Touchlink.

Requires at least zigbee2mqtt 1.10

Documentation: link

Demo: video

Known issues

~~Seems to crash (sometimes) on CC2652R/CC1352P, firmware issue??~~
~~Only working for Hue bulbs now?~~

tobimori · 2019-11-25T14:31:20Z

Not working for me. GU10 White&Color Newest Gen (with BT)

lolorc · 2019-11-25T16:20:10Z

oh i guess i just found an usage for my old cc2531 :)

Koenkk · 2019-11-26T19:09:42Z

Also works for non hue bulbs now (tested with Innr and TRADFRI).

sjorge · 2019-11-26T19:42:44Z

So it only works when it is close to the controller right? You can do it like with join where you have the bulb near a router?

Minder annoyance but probably preferable than getting one of the hue remotes just to reset bulbs

Koenkk · 2019-11-26T19:54:28Z

Yes it has to be close to the coordinator (demo: https://www.youtube.com/watch?v=kcRj77YGyKk).

bascloin · 2019-11-29T22:14:24Z

Hi there,

I get the following error after sending the MQTT message (on 1.7.1+dev (commit #5e16581)):

info 2019-11-29 22:04:46: Starting touchlink factory reset...
error 2019-11-29 22:04:46: Failed to call 'BridgeConfig' 'onMQTTMessage' (TypeError: this.herdsman.touchlinkFactoryReset is not a function
at Zigbee.touchlinkFactoryReset (/opt/zigbee2mqtt/lib/zigbee.js:249:30)
at BridgeConfig.touchlinkFactoryReset (/opt/zigbee2mqtt/lib/extension/bridgeConfig.js:336:42)
at BridgeConfig.onMQTTMessage (/opt/zigbee2mqtt/lib/extension/bridgeConfig.js:314:44)
at Controller.callExtensionMethod (/opt/zigbee2mqtt/lib/controller.js:320:44)
at process._tickCallback (internal/process/next_tick.js:68:7))

Could you advise me on this?

Koenkk · 2019-11-29T22:38:35Z

@bascloin in the zigbee2mqtt directory, execute rm -rf node_modules && npm install.

bascloin · 2019-11-29T22:44:28Z

That was it... thanks a lot man!

ejalal · 2019-11-30T01:11:01Z

Hi @Koenkk
Can't get this to work with the hassio zigbee2mqtt-edge image (Zigbee2mqtt 1.7.1+dev)
Actually the very first bulb (1 out of 4) paired with the stable release 1.7.1 without any problems, but all 3 other bulbs don't want to pair at all, this why I found this topic.
The bulbs blink when I try to factory reset them, but then they don't pair (I use CC2531 USB dongle)
My bulbs (all 4 brand new) are Hue white A60 bulb E27 bluetooth (8718699673147)
Really need some help here, but I can get you some logs if you want to take a look at it.

ejalal · 2019-11-30T10:30:13Z

I just paired one of the failing bulbs with the Hue Bluetooth app and it paired fine, it's detected as a LWA001 in the app, but has a different model number printed on the bulb itself which is 9290018216 which is different from the one supported (8718699673147)

sjorge · 2019-12-01T15:16:38Z

Just reset a Philips Hue white and color ambiance E26/E27/E14 (9290012573A) using this methode.... I had join disable.

I then moved the bulb to the new spot, enabled join and turned on the bulb. It joined by using the nearby router and all is well.

So you can both reset and join at the coordinator or only do the reset step. This is great!

ejalal · 2019-12-02T08:32:30Z

It did work in the end, I just had to literally reboot the raspberry pi, not just home assistant or zigbee2mqtt containers.

conphilpott · 2019-12-15T14:59:32Z

Brilliant addition, was finally able to get my hue go 2.0 light to enter pairing mode using this!

stevevg · 2019-12-17T18:08:09Z

Worked like a charm on two Philips Hue 9290018216, using zigbee2mqtt 1.8.0 and home assistant (hassio) 0.100.3 on raspberry pi 3. Thanks!

aurelijusrozenas · 2019-12-27T06:06:10Z

Hi. I don't suppose there would be a way to send factory reset message through the router version of CC2531? I would be handy walking around with powerbank and router and pairing light bulbs.

Koenkk · 2019-12-27T08:32:54Z

No thats not possible

ikbenfrank · 2020-01-24T08:19:44Z

I did a factory reset using a CC2531 and on zigbee2mqtt 1.9 and it worked perfectly on my Ikea LED1545G12. Thanks

myradon · 2020-01-25T20:35:15Z

I was able to factory reset Philips Hue Bulb through z2m touchlink (v1.9.0). Also did the "10 second reset" with Hue switch. Hue Bulb starts to flash but it will Not expose itself to z2m. Also did power cycle it. Nothing. Hue bridge will find the 'new' lamp. In log I see this;

EDIT. I recon these errors in my log would probably have been a bad wire connection when doing the touchlink reset procedure.


zigbee2mqtt:debug 2020-01-25 21:21:24: Received MQTT message on 'zigbee2mqtt/bridge/config/touchlink/factory_reset\' with data ''

zigbee2mqtt:info  2020-01-25 21:21:24: Starting touchlink factory reset...

zigbee2mqtt:info  2020-01-25 21:21:27: Successfully factory reset device through Touchlink

zigbee2mqtt:info  2020-01-25 21:21:27: Successfully factory reset device through Touchlink

zigbee2mqtt:debug 2020-01-25 21:25:01: Saving state to file /app/data/state.json

(node:16) UnhandledPromiseRejectionWarning: Error: SREQ '--> ZDO - mgmtPermitJoinReq - {"addrmode":15,"dstaddr":65532,"duration":254,"tcsignificance":0}' failed with status '17' (expected '0')

    at Znp.<anonymous> (/app/node_modules/zigbee-herdsman/dist/adapter/z-stack/znp/znp.js:246:27)

    at Generator.next (<anonymous>)

    at fulfilled (/app/node_modules/zigbee-herdsman/dist/adapter/z-stack/znp/znp.js:5:58)

(node:16) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). (rejection id: 1)

(node:16) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code.

(node:16) UnhandledPromiseRejectionWarning: Error: SREQ '--> ZDO - mgmtPermitJoinReq - {"addrmode":15,"dstaddr":65532,"duration":254,"tcsignificance":0}' failed with status '17' (expected '0')

    at Znp.<anonymous> (/app/node_modules/zigbee-herdsman/dist/adapter/z-stack/znp/znp.js:246:27)

    at Generator.next (<anonymous>)

    at fulfilled (/app/node_modules/zigbee-herdsman/dist/adapter/z-stack/znp/znp.js:5:58)

(node:16) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). (rejection id: 2)

zigbee2mqtt:debug 2020-01-25 21:30:01: Saving state to file /app/data/state.json

(node:16) UnhandledPromiseRejectionWarning: Error: SREQ '--> ZDO - mgmtPermitJoinReq - {"addrmode":15,"dstaddr":65532,"duration":254,"tcsignificance":0}' failed with status '17' (expected '0')

    at Znp.<anonymous> (/app/node_modules/zigbee-herdsman/dist/adapter/z-stack/znp/znp.js:246:27)

    at Generator.next (<anonymous>)

    at fulfilled (/app/node_modules/zigbee-herdsman/dist/adapter/z-stack/znp/znp.js:5:58)

(node:16) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). (rejection id: 3)```

26tajeen · 2020-01-25T23:13:03Z

Anyone know if this will work with IKEA blinds? Having the most awful trouble trying to pair a blind that just won't react in any way. Wondering about reflashing the firmware to the CC2531?! Could that help? CC2531 still talking to all other existing devices but doesn't want to pair any new ones.

theFork · 2020-02-09T19:10:18Z

Does this still require running on the dev branch? I would like to use this in production without upgrading my working setup.

sjorge · 2020-02-09T19:14:21Z

@theFork this is in 1.10 AFAIK

talondnb · 2020-02-16T11:54:57Z

I've tried this multiple times with a new LED1738G7 that I'm trying to re-pair and unfortunately it won't work. I receive the successful message for the reset and the bulb goes into a glowing state, but trying to re-pair always fails the interview.

Anything else I can do to try and re-pair the LED1738G7?

theFork · 2020-02-16T17:56:32Z

@talondnb For Tradfri devices such as the LED1738G7, there is a switching sequence to initiate a factory reset. There is a link to a video showing how to do this right here: https://www.zigbee2mqtt.io/devices/LED1738G7.html

talondnb · 2020-02-16T21:50:00Z

@talondnb For Tradfri devices such as the LED1738G7, there is a switching sequence to initiate a factory reset. There is a link to a video showing how to do this right here: https://www.zigbee2mqtt.io/devices/LED1738G7.html

Sorry I should have also mentioned I’ve tried the usual methods. I just cannot seem to re-pair the globe no matter what I try.

I’ve had to roll back to a snapshot to gain control of the globe again.

One thing to mention is that I was able to re-pair a Xiaomi temp sensor with no issues.

timdonovanuk · 2020-02-17T17:24:33Z

Crazy question, but the whole "bring the device close (< 10 cm)" makes me nervous - how does this work? What if devices, due to a big fat antenna on the CC1352P-2, have amazing link quality and you go and issue the factory_reset command? Bang..you've just factory reset all your devices...

timdonovanuk · 2020-02-17T17:33:13Z

Also, can you use a second spare cc2531(in coordinator mode) to do this (i.e. not the coordinator you want the device to join)?

IVI053 · 2020-04-12T21:07:32Z

I finally found some time to change to your linked dev firmware. Got a different error now:

zigbee2mqtt:error 2020-04-12 23:03:41: Failed to call 'BridgeLegacy' 'onMQTTMessage' (Error: SRSP - AF - interPanCtl after 6000ms
    at Timeout.object.timer.setTimeout [as _onTimeout] (/opt/z2m/node_modules/zigbee-herdsman/dist/utils/waitress.js:44:24)
    at ontimeout (timers.js:436:11)
    at tryOnTimeout (timers.js:300:5)
    at listOnTimeout (timers.js:263:5)
    at Timer.processTimers (timers.js:223:10))

Koenkk · 2020-04-13T09:14:03Z

@IVI053 could you provide the herdsman debug logging?

To enable herdsman debug logging, see https://www.zigbee2mqtt.io/information/debug.html#zigbee-herdsman-debug-logging

IVI053 · 2020-04-19T12:41:56Z

Sorry for the delay but since my son was born I can not always find the time to test immediately.
Here is the output with herdsman debug:

gbee-herdsman:adapter:zStack:unpi:parser --- parseNext [] +2ms
zigbee2mqtt:info  2020-04-19 14:37:29: Starting touchlink factory reset...
zigbee2mqtt:info  2020-04-19 14:37:29: MQTT publish: topic 'z2m/bridge/log', payload '{"type":"touchlink","message":"reset_started","meta":{"status":"started"}}'
  zigbee-herdsman:controller:touchlink Set InterPAN channel to '11' +0ms
  zigbee-herdsman:adapter:zStack:znp:SREQ --> AF - interPanCtl - {"cmd":1,"data":[11]} +38s
  zigbee-herdsman:adapter:zStack:unpi:writer --> frame [254,2,36,16,1,11,60] +38s
  zigbee-herdsman:adapter:zStack:unpi:parser <-- [254,1,100,16,0,117] +31s
  zigbee-herdsman:adapter:zStack:unpi:parser --- parseNext [254,1,100,16,0,117] +0ms
  zigbee-herdsman:adapter:zStack:unpi:parser --> parsed 1 - 3 - 4 - 16 - [0] - 117 +1ms
  zigbee-herdsman:adapter:zStack:znp:SRSP <-- AF - interPanCtl - {"status":0} +38s
  zigbee-herdsman:adapter:zStack:unpi:parser --- parseNext [] +1ms
  zigbee-herdsman:adapter:zStack:znp:SREQ --> AF - interPanCtl - {"cmd":2,"data":[12]} +14ms
  zigbee-herdsman:adapter:zStack:unpi:writer --> frame [254,2,36,16,2,12,56] +14ms
  zigbee-herdsman:adapter:zStack:unpi:parser <-- [254,1,100,16,0,117] +5ms
  zigbee-herdsman:adapter:zStack:unpi:parser --- parseNext [254,1,100,16,0,117] +0ms
  zigbee-herdsman:adapter:zStack:unpi:parser --> parsed 1 - 3 - 4 - 16 - [0] - 117 +0ms
  zigbee-herdsman:adapter:zStack:znp:SRSP <-- AF - interPanCtl - {"status":0} +7ms
  zigbee-herdsman:adapter:zStack:unpi:parser --- parseNext [] +1ms
  zigbee-herdsman:adapter:zStack:znp:SREQ --> AF - dataRequestExt - {"dstaddrmode":2,"dstaddr":"0x000000000000ffff","destendpoint":254,"dstpanid":65535,"srcendpoint":12,"clusterid":4096,"transid":14,"options":0,"radius":30,"len":9,"data":{"type":"Buffer","data":[17,0,0,1,0,0,0,4,18]}} +12ms
  zigbee-herdsman:adapter:zStack:unpi:writer --> frame [254,29,36,2,2,255,255,0,0,0,0,0,0,254,255,255,12,0,16,14,0,30,9,0,17,0,0,1,0,0,0,4,18,196] +12ms
  zigbee-herdsman:adapter:zStack:unpi:parser <-- [254,1,100,2,0,103] +14ms
  zigbee-herdsman:adapter:zStack:unpi:parser --- parseNext [254,1,100,2,0,103] +0ms
  zigbee-herdsman:adapter:zStack:unpi:parser --> parsed 1 - 3 - 4 - 2 - [0] - 103 +0ms
  zigbee-herdsman:adapter:zStack:znp:SRSP <-- AF - dataRequestExt - {"status":0} +15ms
  zigbee-herdsman:adapter:zStack:unpi:parser --- parseNext [] +1ms
  zigbee-herdsman:controller:touchlink Scan request failed or was not answered: 'Error: Timeout - null - 254 - null - 4096 - 1 after 500ms' +527ms
  zigbee-herdsman:controller:touchlink Restore InterPAN channel +0ms
  zigbee-herdsman:adapter:zStack:znp:SREQ --> AF - interPanCtl - {"cmd":0,"data":[]} +501ms
  zigbee-herdsman:adapter:zStack:unpi:writer --> frame [254,1,36,16,0,53] +501ms
zigbee2mqtt:error 2020-04-19 14:37:36: Failed to call 'BridgeLegacy' 'onMQTTMessage' (Error: SRSP - AF - interPanCtl after 6000ms
    at Timeout.object.timer.setTimeout [as _onTimeout] (/opt/z2m/node_modules/zigbee-herdsman/dist/utils/waitress.js:44:24)
    at ontimeout (timers.js:436:11)
    at tryOnTimeout (timers.js:300:5)
    at listOnTimeout (timers.js:263:5)
    at Timer.processTimers (timers.js:223:10))

Koenkk · 2020-04-20T17:22:20Z

Congratz with your son @IVI053

I don't understand yet why this fails.

Just to be sure, in the meantime TI released an update of their SDK, please try this firmware: https://github.com/Koenkk/Z-Stack-firmware/tree/develop/coordinator/Z-Stack_3.x.0/bin
Can you sniff the traffic on channel 11 while doing the touchlink reset: https://www.zigbee2mqtt.io/how_tos/how_to_sniff_zigbee_traffic.html

duesseldorferjung · 2020-04-23T04:03:57Z

Wow!!! After spending hours and hours trying to factory reset my Hue Go (7146060PH) I finally tried the touchlink and it worked like a charm! Awesome work! Where is the buy me (you) a coffee link?

Koenkk · 2020-04-23T20:08:39Z

@duesseldorferjung you can click the sponsor button on the top (https://github.com/koenkk/zigbee2mqtt). thanks!

mdhom · 2020-04-29T07:53:37Z

I got the following error when trying to Touchlink-Reset my IKEA bulb (LED1732G11):

info  2020-04-29 09:43:50: Starting touchlink factory reset...
error 2020-04-29 09:44:10: Failed to call 'BridgeConfig' 'onMQTTMessage' (Error: SREQ '--> AF - interPanCtl - {"cmd":1,"data":[23]}' failed with status '186' (expected '0')
    at Znp.<anonymous> (/app/node_modules/zigbee-herdsman/dist/adapter/z-stack/znp/znp.js:246:27)
    at Generator.next (<anonymous>)
    at fulfilled (/app/node_modules/zigbee-herdsman/dist/adapter/z-stack/znp/znp.js:5:58))

I've seen your response up top to run rm -rf node_modules && npm install in the zigbee2mqtt directory, but as i am running it within docker, i don't know where to execute that command?

My bridge config:

{"version":"1.11.0","commit":"31e5678","coordinator":{"type":"zStack12","meta":{"transportrev":2,"product":0,"majorrel":2,"minorrel":6,"maintrel":3,"revision":20190619}},"log_level":"debug","permit_join":false}

Thanks for you help!!

Koenkk · 2020-04-29T19:53:33Z

@mdhom can you try to stop zigbee2mqtt, replug the stick, start zigbee2mqtt and try again? rm -rf node_modules && npm install won't fix it.

mdhom · 2020-04-30T06:23:14Z

Thanks, no error is shown anymore.. will try it with the IKEA bulb again.

aussybob · 2020-05-03T01:01:05Z

@Koenkk for some reason I don't get a response when using the zigbee2mqtt/bridge/config/touchlink/factory_reset atleast I don't see anything in the log that the packet has been received. I can publish other topics to zigbee2mqtt and they work..
I am using home assistant and the hassio zigbee2mqtt add-on.
does this not work on the hassio addon?

zigbee2mqtt version 1.7.1 (commit #unknown)
Coordinator firmware version: '{"type":"zStack12","meta":{"transportrev":2,"product":0,"majorrel":2,"minorrel":6,"maintrel":3,"revision":20190608}}'

aussybob · 2020-05-03T03:04:11Z

when running the zigbee2mqtt-edge add-on the zigbee2mqtt/bridge/config/touchlink/factory_reset cmd works..

IVI053 · 2020-05-11T20:01:56Z

Just to be sure, in the meantime TI released an update of their SDK, please try this firmware: https://github.com/Koenkk/Z-Stack-firmware/tree/develop/coordinator/Z-Stack_3.x.0/bin

Did not change. Still

zigbee2mqtt:error 2020-05-11 22:00:15: Failed to call 'BridgeLegacy' 'onMQTTMessage' (Error: SRSP - AF - interPanCtl after 6000ms
    at Timeout.object.timer.setTimeout [as _onTimeout] (/opt/z2m/node_modules/zigbee-herdsman/dist/utils/waitress.js:44:24)
    at ontimeout (timers.js:436:11)
    at tryOnTimeout (timers.js:300:5)
    at listOnTimeout (timers.js:263:5)
    at Timer.processTimers (timers.js:223:10))

Can you sniff the traffic on channel 11 while doing the touchlink reset: https://www.zigbee2mqtt.io/how_tos/how_to_sniff_zigbee_traffic.html

Will try this next and report my findings.

dchwilk · 2020-06-17T13:34:37Z

Does this only work with CC? I'm trying a ConBee2 and get this error message:

Jun 17 14:29:20 x npm[2294]: zigbee2mqtt:info  2020-06-17 14:29:20: Starting touchlink factory reset...
Jun 17 14:29:20 x npm[2294]: zigbee2mqtt:info  2020-06-17 14:29:20: MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"type":"touchlink","message":"reset_started","meta":{"status":"started"}}'
Jun 17 14:29:20 x npm[2294]: (node:2309) UnhandledPromiseRejectionWarning: TypeError: Cannot read property 'stack' of undefined
Jun 17 14:29:20 x npm[2294]:     at Controller.callExtensionMethod (/opt/zigbee2mqtt/lib/controller.js:355:103)
Jun 17 14:29:20 x npm[2294]:     at processTicksAndRejections (internal/process/task_queues.js:97:5)
Jun 17 14:29:20 x npm[2294]: (node:2309) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 4)

Testet with 1.12.2-dev and 1.14.0-dev

Koenkk · 2020-06-17T18:08:03Z

@dchwilk indeed not supported at the moment. You can ask the Conbee team to add support for it here: Koenkk/zigbee-herdsman#72

fishpepper · 2020-06-23T11:52:28Z

Congratz with your son @IVI053

I don't understand yet why this fails.

* Just to be sure, in the meantime TI released an update of their SDK, please try this firmware: https://github.com/Koenkk/Z-Stack-firmware/tree/develop/coordinator/Z-Stack_3.x.0/bin

* Can you sniff the traffic on channel 11 while doing the touchlink reset: https://www.zigbee2mqtt.io/how_tos/how_to_sniff_zigbee_traffic.html

I get the same error during touchlink reset. I used the following firmware:
https://github.com/Koenkk/Z-Stack-firmware/blob/develop/coordinator/Z-Stack_3.x.0/bin/CC26X2R1_20200417.zip

Debug log: https://pastebin.com/0USpF2bV

stale · 2020-07-25T03:36:04Z

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

SimonMerrett · 2020-08-24T22:32:01Z

mosquitto_pub -d -t zigbee2mqtt/bridge/config/touchlink/factory_reset -m ""
for anyone wishing to send the command from the command line using mosquitto. Perhaps @Koenkk might add to the docs on touchlink?

sshaikh · 2020-09-10T18:30:18Z

Perhaps a crazy question but how are people getting close to their bulbs? Mine is in the ceiling :s

copystring · 2020-09-10T18:33:57Z

Get a desk lap. Put bulb in desk lamp. Put desk lamp next to coordinator.

sshaikh · 2020-09-10T18:38:45Z

Good idea but they're GU10s and I don't have a spare socket. I'll hoist a laptop!

sjorge · 2020-09-10T19:27:24Z

I have this E27 one form ikea https://www.ikea.com/be/nl/p/skallran-tafellampvoet-donkergrijs-metaal-70420130/

I also have E27 -> E14 and E27 -> GU10 adaptors that I use with this, so far that covered all my lights except led panels, so those get the 6x on/off cycle

spurgelaurels · 2020-11-10T16:20:07Z

Bought a new ZZH, CC2651, running the 3.x.0 CC26X2R1_20201026 firmware. (Switching over from a CC2531 if that matters...)

Sengled and Xiaomi devices all pairing well, but when I run Touchlink to reset my Hues, the adaptor locks up with the below error and the system needs a reboot to continue. (Might only need a restart of Z2M and a re-plug of the adaptor, but my HASS box is pretty far away).

Running latest edge branch of Z2M in HASS.

touchlink scan logs

Zigbee2MQTT:error 2020-11-10 11:02:09: Request 'zigbee2mqtt/bridge/request/touchlink/scan' failed with error: 'SRSP - AF - interPanCtl after 6000ms'
Zigbee2MQTT:info  2020-11-10 11:02:09: MQTT publish: topic 'zigbee2mqtt/bridge/response/touchlink/scan', payload '{"data":{},"error":"SRSP - AF - interPanCtl after 6000ms","status":"error"}'

Restarting Z2M logs

Zigbee2MQTT:debug 2020-11-10 11:12:33: Using zigbee-herdsman with settings: '{"adapter":{"concurrent":null},"backupPath":"/share/zigbee2mqtt/coordinator_backup.json","databaseBackupPath":"/share/zigbee2mqtt/database.db.backup","databasePath":"/share/zigbee2mqtt/database.db","network":{"channelList":[11],"extendedPanID":[221,221,221,221,221,221,221,221],"networkKey":"HIDDEN","panID":6755},"serialPort":{"path":"/dev/ttyUSB0"}}'
Zigbee2MQTT:error 2020-11-10 11:12:52: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2020-11-10 11:12:52: Failed to start zigbee
Zigbee2MQTT:error 2020-11-10 11:12:52: Exiting...
Zigbee2MQTT:error 2020-11-10 11:12:52: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
    at ZStackAdapter.<anonymous> (/app/node_modules/zigbee-herdsman/dist/adapter/z-stack/adapter/zStackAdapter.js:94:31)
    at Generator.throw (<anonymous>)
    at rejected (/app/node_modules/zigbee-herdsman/dist/adapter/z-stack/adapter/zStackAdapter.js:25:65)```

spurgelaurels · 2020-11-10T17:09:58Z

I found my Nortek stick buried in a box, so I'm going to use that on my laptop to reset these bulbs, but if you need any further debug information from my setup/situation, I'm happy to help.

gabric098 · 2021-01-31T20:25:41Z

I found my Nortek stick buried in a box, so I'm going to use that on my laptop to reset these bulbs, but if you need any further debug information from my setup/situation, I'm happy to help.

Same error here @spurgelaurels . I'm running ZZH stick. Doesn't this stick support touchlink? I also have a spare CC2531 somewhere. Shall I use that one instead?

Thanks.
Gab

877dev · 2021-04-09T11:32:09Z

I'm having the same issue, also with ZZH and Philips Hue bulb:

Zigbee2MQTT:info  2021-04-09 12:29:09: Start Touchlink factory reset of first found device
Zigbee2MQTT:error 2021-04-09 12:29:30: Request 'zigbee2mqtt/bridge/request/touchlink/factory_reset' failed with error: 'SRSP - AF - interPanCtl after 6000ms'
Zigbee2MQTT:info  2021-04-09 12:29:30: MQTT publish: topic 'zigbee2mqtt/bridge/response/touchlink/factory_reset', payload '{"data":{},"error":"SRSP - AF - interPanCtl after 6000ms","status":"error"}'

Morphy99 · 2023-11-11T17:41:48Z

I'm trying to reset some Philips Hue bulbs with Touchlink but every time I scan for devices it only finds bulbs in use by Z2M which I don't want to reset. I'm holding the bulb next to the coordinator (Sonoff Dongle + CC2652P). Tried powering on/off bulb restarting Z2M, unplugging Sonoff dongle. Where am I going wrong here?

Morphy99 · 2023-11-12T15:02:04Z

UPDATE: I've booted up my old RPi with a CC2530, updated Z2M to the same (stable latest) and picked both Hue bulbs with Touchlink no problem. Looks like it's an issue with the Sonoff coordinator.

Koenkk mentioned this issue Nov 23, 2019

Philips Hue bulbs Pairing #296

Closed

Koenkk mentioned this issue Nov 25, 2019

IKEA Tradfri light weird behavior #2355

Closed

Koenkk added a commit to Koenkk/zigbee-herdsman that referenced this issue Nov 26, 2019

Fix touchlink for other bulbs than Hue. Koenkk/zigbee2mqtt#2396

97048de

theFork mentioned this issue Feb 9, 2020

Feature: Issue touchlink factory reset yllibed/Zigbee2MqttAssistant#181

Closed

IVI053 mentioned this issue Apr 12, 2020

Failed to call 'BridgeLegacy' after publish a touchlink/factory_reset #3335

Closed

stale bot added the stale Stale issues label Jul 25, 2020

stale bot closed this as completed Aug 1, 2020

New feature: Touchlink factory reset #2396

New feature: Touchlink factory reset #2396

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