Error Authentication Failure on Windows [SSL Error]

[kyhou]

Is there an existing issue for this?

• I have searched the existing issues

Current Behavior

When trying to login on windows I'm getting and Authentication error: Error Authentication Failure - HandshakeException: Handshake error in client (OS Error: CERTIFICATE_VERIFY_FAILED: unable to get local issuer certificate(../../third_party/boringssl/src/ssl/handshake.cc:393))

Expected Behavior

Login process should work.

Steps to reproduce

Open app.
Go to settings.
Try to login.

Operating System

Windows 10 Pro 22H2

Spotube version

v3.2.0

Installation source

GitHub Releases (Binary)

Additional information

No response

[KRTirtho]

I'm guessing you've outdated ssl certificates in your system or Spotify's one got outdated and they've not yet updated

[raaj1v]

I'm also facing same error.

[hawkeyed]

I have the same problem.
Edit: It works now but I don't know how. It might be related to site certificate.
Edit2: It is broken today again.

[andrepgaspar]

I have the same problem, tried to install 3.3 and 3.2, same thing in both versions

[kyhou]

So, I was able to finally login.
What I did was to logout and log back in with my spotify account and get the new sp_dc and sp_key.

The thing is, when I opened the spotify page I didn't need to login again, the saved credentials worked but in the Spotube app it gave that error. When I manually logged off and logged back in it generated new credentials and those worked.

Maybe this is just a case of showing a better error msg informing the user that he needs to logout and log back in again.
Edit: I mean login again to spotify specifically.

[kyhou]

I just got the same error again.
But, this time, I was not able to login again.
I tried what I talked about in the previous post but it didn't work.

I will wait a bit more and try again, if anything changes I will make a new post.

[grcgela]

having the same error for both previous to new 3.3.0 version.

UPDATE:
Tested on different Windows machine and still having this issue. not able to point where exactly this path the error is referring to.. couldn't find it on event viewer or logs.

[KRTirtho]

Can you guys specify your region. I'm still unable to reproduce this

[kyhou]

I'm from Brazil.

[mitch55500]

I'm from France and I have exactly the same error message on Windows 10.

[rod93]

hi same for me try to disconnect from spotify then clear cookies, the key change but same error

[atiktak]

Can you guys specify your region. I'm still unable to reproduce this

I have the same issue on one device, while it works fine on the other device so maybe it is not region dependant.

[grcgela]

tried again and got the same error. Im using it from Philippines.

[KRTirtho]

Is that happening for all Windows 10 users, not any other devices?

[anrg77]

Is that happening for all Windows 10 users, not any other devices?

the same is happening with windows 10 and 11 23h2 in Indian region

[karniv00l]

Same here on W11 using Parallels. Looking into it

[karniv00l]

Works fine on:

Doctor summary (to see all details, run flutter doctor -v):
[✓] Flutter (Channel master, 3.18.0-7.0.pre.55, on Microsoft Windows [Version 10.0.22621.2361], locale en-US)
[✓] Windows Version (Installed version of Windows is version 10 or higher)
[✗] Android toolchain - develop for Android devices
    ✗ Unable to locate Android SDK.
      Install Android Studio from: https://developer.android.com/studio/index.html
      On first launch it will assist you in installing the Android SDK components.
      (or visit https://flutter.dev/docs/get-started/install/windows#android-setup for detailed instructions).
      If the Android SDK has been installed to a custom location, please use
      `flutter config --android-sdk` to update to that location.

[✓] Chrome - develop for the web
[✓] Visual Studio - develop Windows apps (Visual Studio Build Tools 2022 17.5.5)
[!] Android Studio (not installed)
[✓] VS Code (version 1.85.0)
[✓] Connected device (3 available)
[✓] Network resources

BoringSSL is an SDK dependency, maybe try releasing with the newer Flutter version

[KRTirtho]

Wow, thanks for finding out the root issue 💪
Does it work with beta channel, at least? Master channel is too much risky imo 😓

[karniv00l]

Work fine for me on stable 3.16.3

[KRTirtho]

I updated Flutter to latest version in nightly. Please check if it works.

[atiktak]

Just tried on nightly 184, still doesn't work for me

[Goteer]

Had this error, and because I have a very slimmed down version of windows 10 I decided to manually update my ssl certificates using certutil and powershell. After restarting spotube it now works (At least under nightly 184, haven't checked release yet)

For anyone with this same issue, check windows updates, as you might just need to get new certificates (Or update them manually if you refuse to use windows updates, look up certutil and SST files)

[mitch55500]

Hi all, for any reason I can't explain, I can now login in without any problem. Maybe thanks of a windows update as @Goteer would say it.

Works with master ou nightly versions on windows 10.

[Fizzify]

Hello @Goteer

I have same scenario as you with the Windows. Can you elaborate further on the certutil and SST files?

[Fizzify]

Never mind, I fixed it using this guide. Many thanks!

https://support.microfocus.com/kb/kmdoc.php?id=KM03573386

[hongsedaima]

在中国你必须使用VPN/代理

很显然的，如果一个人可以在github描述一个软件的bug，那么这个人是有VPN的。所以这个问题根本不是因为VPN。
但到底是什么原因，好像迄今为止并没有人知道，甚至包括软件作者。目前已知的所有操作都尝试过，全部无效。并且软件作者在出错时给出的提醒也毫无意义，并不能帮助任何人定位问题、解决问题。

[KRTirtho]

Obviously, if a person can describe a software bug on github, then this person has a VPN. So the problem is not due to the VPN at all.
But what the reason is, no one seems to know so far, not even the software author. All known operations have been tried to no avail. Moreover, the reminders given by the software authors when errors are made are meaningless and cannot help anyone locate and solve the problem.

(Note sure if the translation is correct)

This was the solution that worked last time https://support.microfocus.com/kb/kmdoc.php?id=KM03573386

This issue was happening due to outdated ssl certificates used by Flutter framework. But, that issue is fixed because the certificates were updated by Flutter framework. The errors you're facing are entirely different.

Also, I should've closed this thread and directed everyone with this issue to a new issue thread. That's my bad.

Moreover, the reminders given by the software authors when errors are made are meaningless and cannot help anyone locate and solve the problem.

I'm not sure if it got messed in the translation but Try to help fix the issue. Everyone here is willingly volunturing, so be thankful for their valuable time and cooperate if possible.

[KRTirtho]

I guess #1403 is the issue both @GeekYwl and @dmeijide are facing

[katorly]

This was the solution that worked last time https://support.microfocus.com/kb/kmdoc.php?id=KM03573386

May I mention that that updating root certificates manually doesn't work for now...

[kyhou]

@KRTirtho since my last comment it was working just fine.
Today I tried to login and I'm getting the same error as the one I opened this issue with.

I'm on version 3.6.0 on Windows 10.

Btw, how do I get some logs to help with this? The logs menu is empty.

[LetsBuild-exe]

@KRTirtho since my last comment it was working just fine. Today I tried to login and I'm getting the same error as the one I opened this issue with. I'm on version 3.6.0 on Windows 10.

Btw, how do I get some logs to help with this? The logs menu is empty.

Same Problem again, i am on win11, tried installing new WIndows update but didnt fix it. I am also on V3.6.0 in Germany

Funny thing is on another machine in the same Network wich also runs on Win11 newest Updates installed i dont have a Problem....

[LetsBuild-exe]

@kyhou I got it fixed. The Region in Settings was somehow completly wrong, i set the Region to my Region again and then everything loaded and i didnt get the error. Maybe this helps

[KRTirtho]

Ok, so only for login part I allowed ignoring SSL errors for only *.spotify.com host, as open.spotify.com causes this SSL certificate error all the time. So, it should work fine now in Windows.

You can find the update in the nightly builds

[edocli]

You can find the update in the nightly builds

works, hopefully merge to the stable version soon

[kyhou]

@kyhou I got it fixed. The Region in Settings was somehow completly wrong, i set the Region to my Region again and then everything loaded and i didnt get the error. Maybe this helps

humm, tried and for me didn't work :/

Ok, so only for login part I allowed ignoring SSL errors for only *.spotify.com host, as open.spotify.com causes this SSL certificate error all the time. So, it should work fine now in Windows.

You can find the update in the nightly builds

@KRTirtho Just tried and it worked!!

[hongsedaima]

显然，如果一个人可以在 github 上描述一个软件 bug，那么这个人就拥有 VPN。所以问题根本不是VPN造成的。
但到底是什么原因，到目前为止似乎没有人知道，甚至连软件作者也不知道。所有已知的操作均已尝试无济于事。而且，软件作者在出现错误时给出的提醒毫无意义，无法帮助任何人定位和解决问题。

（注意翻译是否正确）

这是上次有效的解决方案https://support.microfocus.com/kb/kmdoc.php?id=KM03573386

发生此问题的原因是 Flutter 框架使用过时的 ssl 证书。但是，该问题已得到解决，因为证书已由 Flutter 框架更新。您面临的错误完全不同。

另外，我应该关闭此线程并将遇到此问题的每个人引导至新的问题线程。那是我的不好。

而且，软件作者在出现错误时给出的提醒毫无意义，无法帮助任何人定位和解决问题。

我不确定翻译是否混乱，但尝试帮助解决问题。这里的每个人都自愿参与，所以感谢他们宝贵的时间，并在可能的情况下进行合作。

非常感谢作者回复。实际上我之前已经更新过证书了，更新过程并无任何错误，但错误无法登录。今天再次尝试登录竟然成功了，我猜测之前无法登录的原因是：更新了证书后没有重启电脑（我猜的）

[RDXMANI]

on windows 11 v.3.6.0
tryed using different browser too didnt work out
from india it works on my another laptop but since i switched my laptop i tried installed it on my main lappy but don't know what to do now

[hoo0]

I reinstalled and it works

[Setup2134]

Not working windows 10 21H2 New Zealand region

[richardhttps]

I reinstalled and it works

Same here

[camcam1773]

If you are using Spotify free tier, check the country in your account settings. Spotify doesn't allow connections from outside the country in your profile. This fixed it for me.

[TELEK1NET1C]

not working, same issue-- US region. freshly updated windows, spotify free

[Shihabus-Sakib-Rad]

Same problem with v3.6; Windows 10 updated; BD Region in account and app settings

[augviolet]

I'll offer a thought, I had the same login problem at first, and tried some of the methods under this topic, but it didn't work. In the end, I added a proxy in the system environment variable, like this, I added three kinds at once, and then restarted the explorer or computer, and the login was successful. Friends can try to see if it works!

[viazure]

I turned on Clash's Tun Mode and Service Mode and this issue was resolved. Hope this helps friends who also use Clash as a proxy tool.

[Evoke-W]

I found a solution, for example, my place of registration is Japan, then I need to open the global agent Japan before landing, if I open the Singapore agent, although I can log in to spotify, but sp_dc is not available at this time, you need to log out, open the global agent of registration, and then log in, sp_dc is available!（translate）

[Hi-Phile]

I also ran into this problem, but I figured it out. If there's no certificate (in my case there wasn't), you must first install, then login using the Spotify App (not the Web browser). I was using a freshly installed Windows 11 (Tiny 11 23h2) but never had the Spotify App installed, so I was just trying to use the Spotify Web App (which I could login successfully and access my account). So I just decided to install the Spotify App, and then I was able to login to the Spotify App (dc_sp key was the same). Once I did that, I closed the Spotify App, and launched Spotube 3.6.0 (3.7.0, 3.7.1 and 3.8.0 aren't launching). I was then able to connect via dc_sp key. Hope this might help some who encounters this issue.