🌟Generate Ticket only after email verification

[stilnox255]

Is your feature request related to a problem? Please describe.
We have lots of users who enter a wrong email address during the checkout and therefore don't receive the tickets via email but see them only after checkout and then close the browser window. This produces a high load on phone calls, where we need to find the tickets in the system, change the email address, and resend the tickets.

Describe the solution you'd like
We'd like to have a workflow where the buyer needs to verify their email address, e.g. by clicking a link sent via email, before getting redirected to the payment methods. The checkout process should continue only after being verified.

We thought of a screen/step between https://foo.bar/checkout/XXX/******/details and https://foo.bar/checkout/XXX/******/payment with something like:
"We sent a verification to >>your address<<. Please confirm within the next >>timer<< minutes."

Additional context
We found that the session of a checkout is 15 minutes. However, it's not possible to continue the checkout from another device. So if a user verifies the email address on another device, the checkout can't be continued on that "new" device.

[daveearley]

Hi @stilnox255,

I'd be reluctant to include any extra steps in the checkout process as any additional friction can lead to an increase in abandoned carts. I

However, I agree it's not ideal that the user can't change their email. A possible solution is to allow them to correct their email on the order confirmation page.