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Blank login page for Epic login #3897

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@Cristobal-M

Description

Describe the bug

I am unable to login in the Epic Store, neither from my Steam Deck or my desktop PC
There is nothing wrong in Heroic's logs, running in a terminal there is a message about an error loading store.epicgames.com

Add logs

(20:39:48) INFO:    [Legendary]:        Legendary location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/legendary
(20:39:48) INFO:    [Gog]:              GOGDL location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl
(20:39:48) INFO:    [Connection]:       Connectivity: check-online
(20:39:48) INFO:    [Connection]:       Pinging external endpoints
(20:39:48) INFO:    [Gog]:              Checking for existing gog manifests
(20:39:48) INFO:    [Backend]:          DRM module staus {
  "oimompecagnajdejgnnjijobebaeigek": {
    "status": "new",
    "title": "Widevine Content Decryption Module",
    "version": "4.10.2710.0"
  }
}
(20:39:48) WARNING: [Backend]:          Failed to register protocol with OS.
(20:39:48) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/legendary --version
(20:39:48) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json --version
(20:39:48) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/nile_config /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/nile --version
(20:39:48) INFO:    [Connection]:       Connectivity: online
(20:39:48) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(20:39:48) INFO:    [Backend]:          User Not Found, removing it from Store
(20:39:48) INFO:    [Gog]:              Checking if login is valid
(20:39:48) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(20:39:48) INFO:    [Backend]:          AreWeAntiCheatYet data downloaded
(20:39:48) INFO:    [Frontend]:         Refreshing undefined Library
(20:39:48) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(20:39:48) INFO:    [Legendary]:        Refreshing library...
(20:39:48) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(20:39:48) INFO:    [Backend]:          Frontend Ready
(20:39:48) INFO:    [Backend]:          
System Information:
CPU: 20x 12th Gen Intel(R) Core(TM) i7-12700F
Memory: 33.5 GB (used: 23.64 GB)
GPUs:
  GPU 0:
    Name: Advanced Micro Devices, Inc. [AMD/ATI] Navi 23 [Radeon RX 6600/6600 XT/6600M]
    IDs: D=73ff V=1002 SD=e448 SV=1da2
    Driver: amdgpu
OS: KDE neon 6.0 (linux)

The current system is not a Steam Deck
We are running inside a Flatpak container

Software Versions:
  Heroic: 2.14.1 Flame Emperor Sabo
  Legendary: 0.20.34 Direct Intervention
  gogdl: 1.0.1
  Nile: 1.0.2 Jonathan Joestar

(20:39:48) INFO:    [Gog]:              Getting GOG library
(20:39:48) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(20:39:48) INFO:    [Backend]:          Checking for new Heroic Updates
(20:39:48) INFO:    [Backend]:          Checking for current version changelog
(20:39:48) INFO:    [Gog]:              Saved username to config file
(20:39:50) INFO:    [Winetricks]:       Downloading Winetricks
(20:39:50) INFO:    [DXVKInstaller]:    Updating dxvk to: dxvk-2.4
(20:39:53) INFO:    [WineDownloader]:   Updating wine versions info
(20:39:53) INFO:    [WineDownloader]:   Fetching upstream information...
(20:39:53) INFO:    [Backend]:          Starting the Download Queue
(20:39:54) INFO:    [WineDownloader]:   wine versions updated
(20:39:55) INFO:    [Gog]:              Saved games data
(20:39:55) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(20:39:55) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(20:39:55) INFO:    [Gog]:              Found 2 game(s) to update
(20:39:57) INFO:    [DownloadManager]:  Downloader: Finished downloading https://github.com/doitsujin/dxvk/releases/download/v2.4/dxvk-2.4.tar.gz
(20:39:57) INFO:    [DXVKInstaller]:    Downloaded dxvk, extracting...
(20:39:57) INFO:    [Backend]:          Extracting /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/tools/dxvk/dxvk-2.4.tar.gz to /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/tools/dxvk/dxvk-2.4 using native tar
(20:39:57) INFO:    [DXVKInstaller]:    dxvk updated!

##############################################################
#Part of terminal logs
Error occurred in handler for 'GUEST_VIEW_MANAGER_CALL': Error: ERR_FAILED (-2) loading 'https://store.epicgames.com/en-US/'
    at rejectAndCleanup (node:electron/js2c/browser_init:2:75323)
    at WebContents.stopLoadingListener (node:electron/js2c/browser_init:2:75710)
    at WebContents.emit (node:events:526:35) {
  errno: -2,
  code: 'ERR_FAILED',
  url: 'https://store.epicgames.com/en-US/'
}
Error occurred in handler for 'GUEST_VIEW_MANAGER_CALL': Error: ERR_FAILED (-2) loading 'https://store.epicgames.com/en-US/'
    at rejectAndCleanup (node:electron/js2c/browser_init:2:75323)
    at WebContents.stopLoadingListener (node:electron/js2c/browser_init:2:75710)
    at WebContents.emit (node:events:526:35) {
  errno: -2,
  code: 'ERR_FAILED',
  url: 'https://store.epicgames.com/en-US/'
}
[54:0803/204825.434526:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() failed for 1 times!

Steps to reproduce

  1. Go to "Stores"
  2. Go to "Epic Store"
  3. Dialog asks for login
  4. Click "Log in"
  5. Blank page

Expected behavior

Show Epic login dialog

Screenshots

not-logged-in

blank-page

Heroic Version

Latest Stable

System Information

Happens on my PC and Steam deck:
PC:

  • CPU: i7-12700F
  • Memory: 32GB
  • SO: KDE neon 6.0 - 6.5.0-44-generic
  • Flatpak

Steam deck:

  • OS: default, last version
  • Flatpak

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