Closed
Description
Describe the bug
I am unable to login in the Epic Store, neither from my Steam Deck or my desktop PC
There is nothing wrong in Heroic's logs, running in a terminal there is a message about an error loading store.epicgames.com
Add logs
(20:39:48) INFO: [Legendary]: Legendary location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/legendary
(20:39:48) INFO: [Gog]: GOGDL location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl
(20:39:48) INFO: [Connection]: Connectivity: check-online
(20:39:48) INFO: [Connection]: Pinging external endpoints
(20:39:48) INFO: [Gog]: Checking for existing gog manifests
(20:39:48) INFO: [Backend]: DRM module staus {
"oimompecagnajdejgnnjijobebaeigek": {
"status": "new",
"title": "Widevine Content Decryption Module",
"version": "4.10.2710.0"
}
}
(20:39:48) WARNING: [Backend]: Failed to register protocol with OS.
(20:39:48) INFO: [Legendary]: Running command: LEGENDARY_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/legendary --version
(20:39:48) INFO: [Gog]: Running command: GOGDL_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json --version
(20:39:48) INFO: [Nile]: Running command: NILE_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/nile_config /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/nile --version
(20:39:48) INFO: [Connection]: Connectivity: online
(20:39:48) INFO: [Gog]: Running command: GOGDL_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(20:39:48) INFO: [Backend]: User Not Found, removing it from Store
(20:39:48) INFO: [Gog]: Checking if login is valid
(20:39:48) INFO: [Gog]: Running command: GOGDL_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(20:39:48) INFO: [Backend]: AreWeAntiCheatYet data downloaded
(20:39:48) INFO: [Frontend]: Refreshing undefined Library
(20:39:48) WARNING: [Backend]: refresh not implemented on Sideload Library Manager
(20:39:48) INFO: [Legendary]: Refreshing library...
(20:39:48) INFO: [Gog]: Running command: GOGDL_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(20:39:48) INFO: [Backend]: Frontend Ready
(20:39:48) INFO: [Backend]:
System Information:
CPU: 20x 12th Gen Intel(R) Core(TM) i7-12700F
Memory: 33.5 GB (used: 23.64 GB)
GPUs:
GPU 0:
Name: Advanced Micro Devices, Inc. [AMD/ATI] Navi 23 [Radeon RX 6600/6600 XT/6600M]
IDs: D=73ff V=1002 SD=e448 SV=1da2
Driver: amdgpu
OS: KDE neon 6.0 (linux)
The current system is not a Steam Deck
We are running inside a Flatpak container
Software Versions:
Heroic: 2.14.1 Flame Emperor Sabo
Legendary: 0.20.34 Direct Intervention
gogdl: 1.0.1
Nile: 1.0.2 Jonathan Joestar
(20:39:48) INFO: [Gog]: Getting GOG library
(20:39:48) INFO: [Gog]: Running command: GOGDL_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(20:39:48) INFO: [Backend]: Checking for new Heroic Updates
(20:39:48) INFO: [Backend]: Checking for current version changelog
(20:39:48) INFO: [Gog]: Saved username to config file
(20:39:50) INFO: [Winetricks]: Downloading Winetricks
(20:39:50) INFO: [DXVKInstaller]: Updating dxvk to: dxvk-2.4
(20:39:53) INFO: [WineDownloader]: Updating wine versions info
(20:39:53) INFO: [WineDownloader]: Fetching upstream information...
(20:39:53) INFO: [Backend]: Starting the Download Queue
(20:39:54) INFO: [WineDownloader]: wine versions updated
(20:39:55) INFO: [Gog]: Saved games data
(20:39:55) WARNING: [Backend]: listUpdateableGames not implemented on Sideload Library Manager
(20:39:55) INFO: [Gog]: Running command: GOGDL_CONFIG_PATH=/home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(20:39:55) INFO: [Gog]: Found 2 game(s) to update
(20:39:57) INFO: [DownloadManager]: Downloader: Finished downloading https://github.com/doitsujin/dxvk/releases/download/v2.4/dxvk-2.4.tar.gz
(20:39:57) INFO: [DXVKInstaller]: Downloaded dxvk, extracting...
(20:39:57) INFO: [Backend]: Extracting /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/tools/dxvk/dxvk-2.4.tar.gz to /home/cristobal/.var/app/com.heroicgameslauncher.hgl/config/heroic/tools/dxvk/dxvk-2.4 using native tar
(20:39:57) INFO: [DXVKInstaller]: dxvk updated!
##############################################################
#Part of terminal logs
Error occurred in handler for 'GUEST_VIEW_MANAGER_CALL': Error: ERR_FAILED (-2) loading 'https://store.epicgames.com/en-US/'
at rejectAndCleanup (node:electron/js2c/browser_init:2:75323)
at WebContents.stopLoadingListener (node:electron/js2c/browser_init:2:75710)
at WebContents.emit (node:events:526:35) {
errno: -2,
code: 'ERR_FAILED',
url: 'https://store.epicgames.com/en-US/'
}
Error occurred in handler for 'GUEST_VIEW_MANAGER_CALL': Error: ERR_FAILED (-2) loading 'https://store.epicgames.com/en-US/'
at rejectAndCleanup (node:electron/js2c/browser_init:2:75323)
at WebContents.stopLoadingListener (node:electron/js2c/browser_init:2:75710)
at WebContents.emit (node:events:526:35) {
errno: -2,
code: 'ERR_FAILED',
url: 'https://store.epicgames.com/en-US/'
}
[54:0803/204825.434526:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() failed for 1 times!
Steps to reproduce
- Go to "Stores"
- Go to "Epic Store"
- Dialog asks for login
- Click "Log in"
- Blank page
Expected behavior
Show Epic login dialog
Screenshots
Heroic Version
Latest Stable
System Information
Happens on my PC and Steam deck:
PC:
- CPU: i7-12700F
- Memory: 32GB
- SO: KDE neon 6.0 - 6.5.0-44-generic
- Flatpak
Steam deck:
- OS: default, last version
- Flatpak
Additional information
No response