Docs: Adds conversation provider documentation #24
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is conversation provider a thing?!? |
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| # Conversation Providers | |||
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| HighLevel provides conversation providers in marketplace applications for creating custom SMS, Email, and Call providers. | |||
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HighLevel allows creation of conversation providers in marketplace applications for different channels(SMS, Email, Call, Custom)
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| Bulk Actions: Supported | ||
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| #### Email Provider (extra) |
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Custom provider
Highlevel also supports creating custom conversation providers, which can be either text only[type=SMS] or a combination of images & text[type=Email]. An example of the latter would be Facebook/IG/Telegram messaging.
cc: @gauravkanted-ghl
| Description: This adds an additional Email custom conversation provider. | ||
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| 1. Enter a Name | ||
| 2. Type: Email |
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Type: Email/SMS, depending on the need
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| Add Inbound Message API: Use type "Email". "emailMessageId" in the response is the thread to respond to. "conversationProviderId" <b>is not required</b>. | ||
| https://marketplace.gohighlevel.com/docs/ghl/conversations/add-an-inbound-message | ||
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Update the status to Outbound message delivery status once its processed on your end.
https://marketplace.gohighlevel.com/docs/ghl/conversations/update-message-status
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| Add Inbound Message API: Use type "SMS". "conversationProviderId" <b>is required</b>. | ||
| https://marketplace.gohighlevel.com/docs/ghl/conversations/add-an-inbound-message | ||
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Update the status to Outbound message delivery status once its processed on your end.
https://marketplace.gohighlevel.com/docs/ghl/conversations/update-message-status
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| Add Inbound Message API: Use type "Custom". You can also set "altId". When you reply in the UI the conversation provider outbound payload will add "replyToAltId". "conversationProviderId" <b>is required</b>. | ||
| https://marketplace.gohighlevel.com/docs/ghl/conversations/add-an-inbound-message | ||
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Update the status to Outbound message delivery status once its processed on your end.
https://marketplace.gohighlevel.com/docs/ghl/conversations/update-message-status
Pull Request Template
📋 Description
Please provide a short summary explaining your changes and the motivation behind them.
Conversation providers need a lot of documentation. This should help kickstart the things needed to build them and the nuansces known as of 05/28/2025.
🧪 Related Issues
Link any related GitHub issues or discussions here (e.g.
Closes #123).#20
📝 Checklist
💬 Additional Comments
Add any additional context or screenshots here.