[Bug Report: Documentation Errors] Issues posting a message to a Custom Conversation Provider #107
Description
🐛 Describe the Bug
I created a custom conversation provider via a GHL plugin. When I try to call it it using a private Integration key scoped to a sub-account, I get:
You don't have access to the conversationProvider with id: {myConvProviderId}
I'm using the https://services.leadconnectorhq.com/conversations/messages/inbound endpoint with this payload (Which works great when i don't specify a conversationProviderId)
{
"type": "Custom",
"message": "Any Message,
"conversationId": "<The right Conversation ID>",
"conversationProviderId": "<myConvProviderId>",
"altId": "<AnyAltID>",
"direction": "inbound",
"date": "2025-07-31T19:40:07.843-04:00"
}
Am I missing something or is this a bug?
📍 API Endpoint
https://services.leadconnectorhq.com/conversations/messages/inbound
✅ Expected Behavior
A messasge should be posted to under conversation provider
💻 Screenshots or Code Samples
No response
Product Area
conversations
🧠 Additional Context
The Full Response I'm getting is this:
{
"conversationId": "<MyConvID>",
"error": {
"message": "400 - \"{\\\"message\\\":\\\"Invalid conversationProviderId\\\",\\\"error\\\":\\\"Bad Request\\\",\\\"statusCode\\\":400}\"",
"name": "AxiosError",
"stack": "AxiosError: Request failed with status code 400\n at settle (/usr/local/lib/node_modules/n8n/node_modules/.pnpm/axios@1.8.3/node_modules/axios/lib/core/settle.js:19:12)\n at RedirectableRequest.handleResponse (/usr/local/lib/node_modules/n8n/node_modules/.pnpm/axios@1.8.3/node_modules/axios/lib/adapters/http.js:547:9)\n at RedirectableRequest.emit (node:events:530:35)\n at RedirectableRequest._processResponse (/usr/local/lib/node_modules/n8n/node_modules/.pnpm/follow-redirects@1.15.9/node_modules/follow-redirects/index.js:409:10)\n at ClientRequest.RedirectableRequest._onNativeResponse (/usr/local/lib/node_modules/n8n/node_modules/.pnpm/follow-redirects@1.15.9/node_modules/follow-redirects/index.js:102:12)\n at Object.onceWrapper (node:events:633:26)\n at ClientRequest.emit (node:events:518:28)\n at HTTPParser.parserOnIncomingClient (node:_http_client:716:27)\n at HTTPParser.parserOnHeadersComplete (node:_http_common:117:17)\n at TLSSocket.socketOnData (node:_http_client:558:22)\n at TLSSocket.emit (node:events:518:28)\n at addChunk (node:internal/streams/readable:561:12)\n at readableAddChunkPushByteMode (node:internal/streams/readable:512:3)\n at TLSSocket.Readable.push (node:internal/streams/readable:392:5)\n at TLSWrap.onStreamRead (node:internal/stream_base_commons:189:23)\n at TLSWrap.callbackTrampoline (node:internal/async_hooks:130:17)\n at Axios.request (/usr/local/lib/node_modules/n8n/node_modules/.pnpm/axios@1.8.3/node_modules/axios/lib/core/Axios.js:45:41)\n at processTicksAndRejections (node:internal/process/task_queues:105:5)\n at invokeAxios (/usr/local/lib/node_modules/n8n/node_modules/.pnpm/n8n-core@file+packages+core_openai@4.103.0_encoding@0.1.13_ws@8.17.1_zod@3.25.67_/node_modules/n8n-core/src/execution-engine/node-execution-context/utils/request-helper-functions.ts:315:10)\n at proxyRequestToAxios (/usr/local/lib/node_modules/n8n/node_modules/.pnpm/n8n-core@file+packages+core_openai@4.103.0_encoding@0.1.13_ws@8.17.1_zod@3.25.67_/node_modules/n8n-core/src/execution-engine/node-execution-context/utils/request-helper-functions.ts:707:20)\n at Object.request (/usr/local/lib/node_modules/n8n/node_modules/.pnpm/n8n-core@file+packages+core_openai@4.103.0_encoding@0.1.13_ws@8.17.1_zod@3.25.67_/node_modules/n8n-core/src/execution-engine/node-execution-context/utils/request-helper-functions.ts:1753:4)",
"code": "ERR_BAD_REQUEST",
"status": 400
}
}