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Enable Norbert to provide auto response for queries over 90%
missing requirement
Outstanding; needed to progress implementation
North
North Northants Issue
West
West Northants Issue
#210
opened Dec 10, 2021 by
MeganCrowthers
ENC/NBC Hubs to use suggested unitary response when % lower than 90%
missing requirement
Outstanding; needed to progress implementation
North
North Northants Issue
West
West Northants Issue
#209
opened Dec 10, 2021 by
MeganCrowthers
Enable Auto Response to pull into CRM
missing requirement
Outstanding; needed to progress implementation
North
North Northants Issue
West
West Northants Issue
#207
opened Dec 10, 2021 by
MeganCrowthers
Replicate existing sovereign NBC Process into NNC / WNC
missing requirement
Outstanding; needed to progress implementation
North
North Northants Issue
West
West Northants Issue
#206
opened Dec 10, 2021 by
MeganCrowthers
Character limit workaround
bug
Something isn't working
Code
Code change / fix
missing requirement
Outstanding; needed to progress implementation
#190
opened Sep 14, 2021 by
AndyBoatwright
Feature Request - NBC ContactUs integration
missing requirement
Outstanding; needed to progress implementation
West
West Northants Issue
#50
opened Apr 13, 2021 by
MeganCrowthers
Prevent outgoing acknowledgments and responses being categorised as "spam" or "junk"
missing requirement
Outstanding; needed to progress implementation
wontfix
This will not be worked on
#30
opened Mar 5, 2021 by
AndyBoatwright
Customer Updating a Case does not update or reopen a case in CXM
missing requirement
Outstanding; needed to progress implementation
needs retesting
ProTip!
Follow long discussions with comments:>50.